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Business Profile

Tree Services

Hernandez Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a half cord of wood delivered and stacked for $200. I have been using ******** marketplace to get ***** for years and have never had a problem. Same day response, delivered the next day. When trying to make a fire, it would not light. The wood was wet. I called the owner and he said that he would come out the next day. I asked for replacement wood or a refund. He said that he would com out the next day. I text him the next day as you can see in the images and he left me on "Read" with no response. In ******** messenger, I received a message that they have not had problems with wet wood. As you can see from other reviews, this is just not true. DO NOT USE THEM!!!The company number and his number are the same:************.

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two cords of firewood from this company from ********* ****** gave a price of $350 for one cord, I asked how much for two cords. He said $600. When he loaded the trailer, the wood was thrown in and when delivered it was just piled up in the driveway. Not a problem. I bundle my firewood into **** cu ft bundles. When I got to 90 bundles, which is just short of a cord I was about out of word. I sent pictures to ****** let him know the load was short. I also called and ****** agree to make me whole and deliver the balance. He no showed on 10/28 and stopped answering my calls and texts. I called his father ******* and explained the situation. ******* listened and tried to explain to me that a 4x8 rack of wood is a half a cord. Their logs are apx 18 inches long which makes a 4x8 rack only **** of a cord. All I am asking for is the balance of the order or half of the money paid returned.Pics are too large to attache but can forward if needed.

Hernandez Tree Service is NOT a BBB Accredited Business.

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