Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged a monthly membership fee. I was told i selected that option during checkout, which I did not. I did not select anything I ordered a two month supply for each product. There was no indication that if you select that option you will automatically be enrolled into a program which is very deceitful. I also chose the express shipping option. I have noticed at the end of their corresponding email that orders will not be dispatched for 3-4 weeks which was not stated nor advertised on the website. I would like a full refund please. I am no longer interested in trying out these products. I requested a refund on 04/16/2024 and have not received a response nor refund

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I placed an order with Glo Melanin on Friday, March 21st for 3 of their body scrubs. I requested to receive standard shipping. After not receiving any shipping information regarding my order, I reached out to the company on Tuesday, April 1st (7 business days later). Upon reaching out to them, I received a response back stating that they were moving to a new warehouse and there was a slight delay with shipping. I asked why this information wasn't provided to me when I was ordering, so I could have made an informed decision about whether or not I wanted to order or wait that long. I was also upset that I had to reach out to Glo Melanin to find out what was going on no one sent anything to me prior to me reaching out to them. The lady that I communicated with apologized and gave me options for moving forward, which included waiting, getting a gift card, or receiving a refund. Because they said it was a slight delay, I explained to her that I would give it a few more days and if I didn't receive anything, I would request a refund. On Friday, April 4th, I received an email from Glo Melanin informing me (and others) that if we ordered between a certain span of time (March 21st and March 31st), it was going to be an additional 5 to 7 more business days before our orders were shipped. Because I am going out of town this month, I knew I could not wait that long for fear of my packages coming when I'm not home. I sent a new message to customer service on Friday, April 4th requesting a refund. I didn't receive a response back. I sent another message on Monday, April 7th in the email conversation I had been having the previous week with customer service and still there was no response. I'm concerned that they're ignoring me because the initial messages I sent when I was inquiring about my order received very quick responses back. I would like a FULL refund and need to ensure this happens to avoid my products being shipped and arriving when I am not home to get them.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13th I Made A Purchase With The Company...I Was Tracking The Order For A Few Days...I Went Back To Track Order And It Said No Information Available...I Reached Out And They Said It Was On "Back Order"...I Asked How That Was Possible Because I've Been Tracking The Order?...I Told Them I No Longer Wanted The Order And To Refund Me My Money...They Have Yet To Refund Me, I Haven't Received The Product And They Stopped Communicating With Me...I Would Like A Refund For The Products I Purchased...

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for three turmeric scrubs totaling $49. The companys website stated that orders would be dispatched within 2-3 business days and ALL orders delivered within 5-8 business days. After not receiving any updates, after the payment was withdrawn, I contacted customer service and was informed that one of the items was out of stock, causing a delay. I was assured that the item would be restocked soon. I found this alarming that one of the items were not available, yet they were of the same product. Now, after research I see that this is a persistent tactic used by Glo Melanin/**************************** to deceive customers of their money. After waiting an additional five days with no updates, I requested a refund, which I have not yet received. Instead, the agent went radio silent after making the formal request to cancel and refund the payment. It is important to note that multiple customers have reported similar experiences with Glo Melanin, where "out of stock" is frequently cited as the reason for delays. If they are dishonest about the availability of their products, it raises skepticism about the quality of the ingredients used in their products. I am concerned that if they cannot manage their inventory honestly, they may also be engaging in dishonest practices regarding the quality of their ingredients. This situation constitutes fraud and deceptive trade practices, and I urge that Glo Melanin be audited on their processes. IF THE PRODUCTS ARE UNAVAILABLE, THIS SHOULD BE CLEARLY Stated before withdrawing money. OTHERWISE, it is deceptive. Had I known Glo Melanins way of conducting business, I would have avoided this. They are enticing individuals to provide money, whereas the products does not exist. Explain how this is any different than a Nigerian scam? Promising to provide something in exchange for currency but theres no product or promise fulfilled. The news, federal agencies, and consumers should be aware and seriously investigate.

  Business Response

  Date: 03/06/2025

  Hello love! Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience caused by the delay in your order. We understand how important it is to receive timely updates and clear communication, and we regret that this was not your experience.
  To clarify, we always honor customer requests, including refunds when necessary. The delay in your order was due to one of the items being out of stock. While we generally ship complete orders, we only process split shipments if a restock is expected to take more than three months. In this case, a restock was scheduled within a few weeks, so we held the order to ship it in full. However, we acknowledge that this was not clearly communicated to you, and we take full responsibility for that oversight.
  We also send notifications to all affected customers regarding restocks and delays, but we understand that this may not have been received or clearly conveyed in your case. Additionally, due to a high volume of customer inquiries, our response time has been longer than usual, which we recognize added to your frustration.
  That said, we have already processed your refund and order cancellation. You should have received confirmation, and the funds should be returned to your original payment method based on standard processing times.
  At GLO Melanin, we are committed to transparency and customer satisfaction. Your feedback is valuable, and we will use it to improve our communication and inventory processes. If you have any further concerns, please dont hesitate to reach out.

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 items from this website on February 14 and paid an extra amount of $9.99 for Priority shipping (3-4 days). There is still yet to be any information on my packages even though I am supposed to get them soon. I want my money back.

  Business Response

  Date: 03/05/2025

  Hello Namari,

  I completely understand how frustrating this situation must be, and I sincerely apologize for any confusion regarding your orders timeline. We truly appreciate your support and want to make things right for you.

  To clarify, as stated on our website, our processing time is 3-5 business days (excluding weekends). Since your order was placed on Friday, February 14, our fulfillment team began processing it on Monday, February 17, and it was dispatched on February 19, which falls within our standard timeframe.

  For Priority Shipping (3-4 business days), weekends are also excluded from the delivery timeframe. This means that while your order was shipped as quickly as possible, weekends were not counted toward the shipping duration. Based on our records, your package was delivered within the promised timeframe.

  We are a small business, and we always strive to fulfill orders as quickly and accurately as possible. However, I completely understand that waiting for an order can still be frustrating. As a token of our appreciation for your patience, Id love to offer you a free Priority Shipping on your next order. 

  Please let me know how you'd like to proceed, and Id be happy to assist further. Your support truly means the world to us!

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cacelled a scripting twice and they are still charging me monthly. I have emailed them with no response.

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I some how subscribed to Glo melanin because I purchased some soap!!! All of a sudden Glo melanin is withdrawing from my act each and every month!! On Nov. 2nd 2024 I reached out to Glo melanin to advise them that I had no idea that I subscribing and wanted to cancel to no avail. Please help to rectify this situation for I am a single mother and cant afford Glo melanin to deduct from my act. every month. Also, I need a refund ASp

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered their soap from an add on ********. I was unknowingly placed on auto subscription, which I dont want and would like to cancel. I have contacted the company via email multiple times and have not received a response. There is no customer service number on their website. I want a refund and I dont want to be automatically billed next month for a product I do not want and was unaware I was on.

• Initial Complaint

  Date:09/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered skincare products from GloMelanin on 08/16/2024, it is now 09/08/2024, I called customer service and got a voicemail three times, left voicemails to no avail. Emailed, after three times I got a response stating that the turmeric scrub had a packaging delay and that my order would be expedited, well the next day I received an email saying that my order was on the way and had been shipped and shortly thereafter I received another email with a tracking number, but it still hasnt arrived and the tracking number doesnt give me any information, to make a long story short I would like to forewarn others before they like myself get beat out of their money. I spent $87.93 and still havent received my products that I paid for. ****

  Business Response

  Date: 09/18/2024

  Dear BBB Team,
  
  Thank you for the opportunity to address the complaint from one of our customers regarding their recent order with Glo Melanin.
  
  We acknowledge that we experienced inventory and fulfillment issues during the period in question, which we communicated to the customer as soon as they reached out to us via email. However, we also recognize that we could have been more proactive in keeping the customer updated during this challenging time, and for that, we sincerely apologize.
  
  The customer's order was fulfilled on September 4, 2024, after we received the delayed inventory. As with all our orders, we have a standard processing time of 3-5 business days. While we provided a tracking number at the time of fulfillment, there is often a delay between the order being packed and when the courier picks it up from the warehouse. We communicated this to the customer and, according to our records, the shipment began moving on September 9, 2024.
  
  Tracking information: ****************************************************************************************************************************************************************
  
  We want to emphasize that we are not a scam. We acknowledge the difficulties we faced and have worked hard to resolve the situation. Our goal is to ensure that all customers receive their products and are satisfied with their experience. We hope the customer will allow us the opportunity to correct this issue and regain their trust.
  
  Thank you for your understanding, and we remain committed to addressing this concern swiftly and fairly.

• Initial Complaint

  Date:09/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally subscribed to a subscription an email stating that it was a mistake and I wanted a refund and cancel. They gave me a refund. Didn't cancel a month later charged me full price. Does not want to fix issue but dispute the issue that I'm disputing as if I'm wrong. There's not even anything to subscribe to. I don't even have additional products after ACCIDENTAL subscription. Never got another response from owner. I have attached the email conversation stating that they would refund. I've also attached copy of the original subscription bill and a copy of the more recent subscription bill. Don't even know what the subscription is for. All I know is I was automatically added to it and automatically getting purchased to it and now being denied for a refund and a subscription cancellation.

  Business Response

  Date: 09/18/2024

  To whom it may concern,
  
  Thank you for bringing this to our attention.
  
  I want to assure you that our team has responded to the customer's complaint regarding the Membership Program. After reaching out, we did not receive a follow-up response from them. However, we went ahead and processed a refund once the cancellation was confirmed.
  
  We acknowledge the delay in our responses due to a high volume of inquiries, as we've been managing some inventory and order challenges. Please know that we are fully committed to addressing every email we receive and resolving our customers' concerns.
  
  Thank you for your understanding, and we appreciate your patience as we work through these issues.