ComplaintsforSoundview Communication, Inc.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a long time customer of this company and have had great results with the Advanced Amino product tablets, so much that I have recommended this product to family and friend. Upon receivingmy new order I noticed a very pungent offensive ammonia smell and change in appearance of tablets. When I called customer service I was told they changed their granulation processing formula resulting in an acrid ammonia odor and there are many complaints regarding this. The ** rep was not empowered to refund or send a return label and transferred my call to a random vm. It has been 72 hours. This is a horrible way to do business and I am disappointed I ever recommended such a company. I want a refund and the shipping for this defective and possibly dangerous product handled!

  

  Business response

  04/02/2024

  Dear *****,
  
  We hope this message finds you well. We are writing to express our sincerest apologies for the recent changes to our product that you may have noticed. These adjustments were made in response to an unexpected surge in demand, and we regret any inconvenience this may have caused.

  
  As a company committed to delivering exceptional products and service, we understand the importance of consistency and reliability. In order to meet the heightened demand and ensure that our products remain accessible to all our customers, we recently made a few minor adjustments to our manufacturing process. We adopted a new granulation technique with the raw amino acids, which resulted in the smell change you mentioned. Rest assured that this does not compromise the product quality or efficacy. The changes allow our company to supply our customers with the supplements faster.  Please know that these decisions were made with careful consideration, prioritizing the ability to continue providing our products to you during this period of increased demand.
  
  For the inconvenience, we have issued a full refund in the amount of $114.80 for your most recent Advanced Amino Formula purchase. The refund has been issued and posted to your account as of March 24, 2024. We would also like to ensure that you receive the product you have grown to love.  We will ship a replacement order, from a new LOT free of charge to you as a one-time accommodation. This order will ship and deliver to your shipping address on file.
  
  Your satisfaction is of the utmost importance to us, and we value your feedback. If you have any questions, concerns, or additional feedback regarding the recent product changes, please do not hesitate to reach out to our customer service team. We are here to assist you in any way we can.
  
  Thank you for being a valued customer. 
  
  Best Regards,
  
  Advanced BioNutritionals

  
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi, BBB, My Complain Is To Second Opinion Publishing. I Purchased And Canceled My Order. Wanted A Full Refund Of $ ***** With In The Same Time Frame Of 2-16-24. They Refunded Me Back $ *****, 2-28-24. Leaving A Difference Of $ 3.25. I Called Back Twice About This. All I Get Is Excuses. What I Want Is My $3.25 Back. Thank You *************************

  

  Business response

  03/22/2024

  Dear *******,

  
  Thank you for contacting Second Opinion regarding your recent experience. We sincerely apologize for the error that occurred related to your most recent refund.  During processing, there was a mis key, which caused the refund to process for the incorrect amount. We are very sorry for this oversight.

  
  We understand the inconvenience and frustration this may have caused you, and we are committed to rectifying the situation promptly. Rest assured, we have taken the immediate steps to correct the error and ensure that you receive the correct refund amount as soon as possible.
  The remaining refund amount of $3.25, was processed on 3/19 back to your original method of payment.Please accept our sincerest apologies for any inconvenience or frustration this error may have caused you.

  
  If you have any questions or concerns regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.

  
  Best Regards,
  Advanced Bionutritionals

  Customer response

  03/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I mailed them a check #**** for $49. Dec. 16,2023. I mailed them a check #**** for $49. Jan. 17, ****. The $49. is supposed to be for a one year subscription. I called them 4 or 5 times and they claim they cannot locate me in their books.I just want a REFUND of $49. for one of the checks I sent. Thank You

  

  Business response

  02/13/2024

  Dear ****************,

  
  Thank you for contacting Second Opinion and sharing the details of your recent experience regarding your request for subscription renewal. Our team has reviewed your account and confirmed record of the duplicate payments received. We sincerely apologize for any inconvenience this may have caused. 

  
  Rest assured, we have taken immediate action to rectify this issue. We are pleased to inform you that a refund for the duplicate payment has been initiated. The refund, in the amount of $49 will be credited back to you in the form of a check.  Please allow **** business days for processing and mail.  The check will arrive via **** to your billing address. We hope you find this resolution satisfactory.

  
  If you have any additional questions or concerns, please do not hesitate to contact us at **************. We are available to assist you Monday-Friday 8am-8:45pm EST. 
  
  Best Regards,
  Second Opinion 

  Customer response

  02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  03/08/2024

   
  Complaint: 21243574
  
  I am rejecting this response because: As of Feb. 27, I have NOT received the refund which they promised. $49.
  
  Sincerely,
  
  ***********************

  

  Business response

  03/12/2024

  Dear *****

  We are writing to sincerely apologize for the delay in processing your refund. We understand the inconvenience and frustration this may have caused you, and for that, we extend our deepest apologies.

  Your satisfaction is of utmost importance to us, and we strive to provide efficient service in all aspects of our business.The original refund check was processed and issued February 9th and mailed via USPS.  We have reviewed the status of the original request and confirmed that, the original check number was not cashed.  To best resolve, we have issued another refund check and mailed via **** in order for you to track the delivery. We attempted to contact you via phone and email to share the details but were unable to reach you. Please confirm, that the refund check delivered via *** on March 7th arrived. Here are the tracking details for your reference: 

  ********************************************************************************************************************************************************

  Once again, we apologize for any inconvenience caused, and we appreciate your continued patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us.

  Best Regards,

  Advanced Bionutritionals 

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company promised complete money back if not satisfied. Based on that promise, we purchased enough product for two people for *********************************************************************************************** money back. If it worked we would have been lifetime subscribers, but it did not work for us, so I asked for a refund. I called their customer care number and talked to a representative. This person told me to send the empty bottles, so I did. This was back in June or July. I have never heard back from them and not a dime has been refunded.

  

  Business response

  11/27/2023

  Thank you for contacting Advanced Bionutritionals. We reviewed ******************** complaint regarding the order that he returned to us for Advanced Memory Formula back in June of this year. We do apologize that the product did not work for him and that he was not refunded as promised. We reviewed ******************** account and found that the products were received on June 14th, 2023, but we experienced an issue during processing by our agents. Our agent acknowledged receipt of the returned item during the evaluation period but did not complete the refund.  Unfortunately, because the processing was not completed by the agent the refund was not submitted as it should have been. 
  
  Because our company does stand by our 90 Day Money Back Guarantee we would be happy to resolve this issue for **************** immediately. As of today, November 20th, 2023, we were able to refund the orders of $199.50 and $172.85. **************** should expect to see these credits on his **** card ending in **** within 1-3 business days. We do apologize that **************** did not receive his credit sooner than he was promised. It is not our intention to inconvenience any of our customers. 
  
  Please tell us if we need to supply any more information about ******************** case. We will be happy to assist in any way possible. 

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Several months ago I attempted to take advantage of a 4+2free promotion that Advanced Bionutritionals was offering. I attempted to order three products at the maximum allowed quantity. The order was cancelled by the company. When I called customer service I was told that the order was too large. After several calls, I canceled one of the two items. When the order was reinstated, it was again cancelled. After calling at least 10 times, and speaking to a "supervisor" at least twice, I was told the IT order processing system identified me as a "reseller" and then a "wholesaler". When I said they could look at my order history over a decade with the company and they could see I've been ordering these products, primarily when on sale, at a reasonable rate for two people, and that I was not a reseller/wholesaler and that I wanted them to send me the product at the promotional price. The supervisor said he would work the issue with IT, but it never happened and I gave them one more week to resolve the problem before I was going to submit a formal complaint of false advertising. After being a long standing customer of this company, I am extremely ***************************** that they are treating me as a fraudster. When I asked them for proof that they had that I was a reseller, it was never provided. I believe they should have overridden their order processing software and sent me the product at the promotional price.

  

  Business response

  09/27/2023

  Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We pride ourselves on offering exceptional service and we are sorry to hear that your experience was less than satisfactory. Our team is happy to help and assist with resolving this matter.          
  
  We would like to begin by acknowledging our mistake in canceling your orders. Upon a thorough review of our records, it has come to our attention that the cancellations of your orders were invalid. This error was a result of recent system upgrades and data merging which caused your account to be flagged incorrectly.  We are taking a deeper dive into those accounts to ensure that the identifiers are accurate.
  
  To address this issue, we have reinstated your account and removed the improper reseller flag. All future orders with valid credit card information will be processed without further delays.  You may proceed with online orders at this time.
  
  In light of this error, we would also like to offer you a token of our appreciation for being a loyal customer.  We sincerely apologize for the inconvenience this matter may have caused. You can expect to receive 2 free bottles of Advanced Memory Formula and 2 free bottles of Pectasol, as an apology from us. This order will ship via overnight delivery at no charge to you and arrive to the shipping address on file. The reference number for this offer is 3062975.
  
  We hope you find this solution satisfactory. Once again, we apologize for any stress or inconvenience this incident may have caused you. Your business is important to us, and we are committed to providing you with the best service possible. If you have any questions or concerns regarding your reinstated account or the accommodation we are providing, please do not hesitate to reach out to our customer service team at ************. Agents are available to assist you Monday Friday 8am-8:45pm EST.
  
  Thank you for your understanding,and we appreciate the opportunity to make this right.
  
  Best Regards,
  
  Advanced Bionutritionals

  Customer response

  09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I called customer service and they confirmed the order of 2 free bottles of Advanced Memory and Pectasol Detox. I also re-ordered both cancelled products at a discounted price 2x(4+2Free), a total of 24 bottles.  Although I wish I hadn't had to use the BBB to remedy the situation, I am grateful that has been resolved satisfactorily.  Thank you for your assistance. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought 6-8 supplement bottles from this company. ***** receiving unwanted mail. Used pre-paid postage envelope to inform company in writing that I no longer wished to receive any mail from them. Waited for months, but continued to receive mail. Called up company to have my name removed from mailing list. Was informed that this had been requested and it might take a month or so. Months later, I am still receiving unwanted mail from Advanced Bionutritionals.

  

  Business response

  09/12/2023

  Dear ******,

  Thank you for contacting Advanced BioNutritionals in regard to being removed from our mailing lists. At this time, we have submitted the request to unsubscribe the name and address provided from the lists we use to promote our products.
  
  
  Please understand, this process may take 30 to 60 days for mailings to cease. Also note that we rent mailing lists from companies that offer similar products. Unfortunately, we have no control over those mailing lists. In the event this name appears on other company lists, it is possible you will still receive mail from us. You would then need to unsubscribe from third party mailing lists with them, as they are sending mail on our behalf.
  
  
  We hope this information is helpful. If you need additional assistance, please dont hesitate to reach out. Our customer service agents are available Monday-Friday 8am-8:45pm EST and are happy to assist you.

   

  Best Regards,

  Advanced Bionutritionals

  
  

  Customer response

  09/12/2023

   
  Complaint: 20566851
  
  I am rejecting this response because:
  

  Even if you use third parties to send mail on your behalf, it is still your responsibility to notify those third parties of a request not to be contacted by you.  Nevertheless, I request the names and contact information of any third parties sending mail on your behalf so that I can contact them directly as you suggested. 

  Sincerely,
  
  *******************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I cancelled my late father's account with Second Opinion newsletter after he passed. His customer # is ********. I was sent a refund check of $77 for his Second Opinion Newsletter but it was made out incorrectly and I could not take it to the bank. Previously (on March 7, 2023), I had informed Second Opinon that "If there is a refund, please make the check out to the estate of..." *** check was not made out to my father's estate. I contacted customer service and they said to send the check back to **************** attention in their customer service department, which I did. I proceeded to check on the status of the updated and corrected check. At one point I was told (as seen in my attached document) that I should receive the corrected check in August 2022. When that didn't arrive I contacted customer service again and since the department has had no information and took my phone number to call me with updates. I never received updates. Later I called again and was told by another customer service representative to contact the accounting department. I sent them a letter on January 18, 2023 and got no response.My last contact with customer service was an email on March 15, 2023 and I was told the issue was again being forwarded to customer service representative ************. I have not gotten any response though. I then emailed the company via your website this week and haven't received a response yet either.

  

  Business response

  04/10/2023

  Dear ****,
  
  Thank you for contacting Second Opinion Newsletter and sharing with us the details of your recent experience. We sincerely apologize for any inconvenience we may have caused. We pride ourselves on offering exceptional service and we are sorry to hear that your experience was less than satisfactory.  Our team is happy to help you and will ensure that you receive the refund check for you father.
   We are currently working with our accounting team to have a new check processed for you. For the inconvenience, we will overnight the refund check and provide tracking information. Before processing can you please confirm how the check is to be addressed and mailing address? Once we have received that additional information we will proceed with processing and provide the tracking information for you to reference. We hope you find this resolution satisfactory, and we look forward to hearing from you soon.
  
  Best Regards,
  Second Opinion Newsletter

  Customer response

  04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  Customer response

  05/15/2023

   
  Complaint: 19640046
  
  I am rejecting this response because:
  

  Hello,

  
  

  As you stated in your email, the complaint was closed as resolved a month ago. I haven't received anything further from the company. Does a company send a refund normally in that time? 

  
  

  If the case is reopened, will the process be the same? I'm trying to avoid another cycle of waiting another month and the company not following through. 

  
  

  Thank you,

  ******************;

  
  

   

  Customer response

  05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11.16.2022 This product was purchased. $79. Had to contact them separately to verify returns were possible. They said yes, within 90 days you could even return an empty bottle for a full refund. I returned the full bottle minus one tablet.1.9 Returned - directions as per **** followed exactly. If needed I have a copy of what was enclosed in the package. Order number: Order #************ Package tracked as received. I have the tracking slip, etc. **** called as had not heard confirmation as requested in documentation included with return - spoke with *** who explained it would take 13 business days to post back to payment method.2.1 which was 13 business days, no refund posted.2.5 called customer service only to be told published number on web site is not customer service but can only accept orders. Further, I could leave a request for them to call me however it would be Wednesday or Thursday before that happened.2.6 called back to try to reach customer service. The person put me on hold and never returned. I did, however, receive the an email just afterward. The email included case notes which stated the reason for return which was ONLY noted in the actual package so I know it was delivered/ received. Further it noted a case number Case #CASE0028317.Most of the above notes was emailed to the company. At that time I conveyed that I expected to have a refund and confirmation or I would file the complaint with the BBB.

  

  Business response

  03/07/2023

  Dear *****,

  Thank you for contacting Advanced Bionutritionals and sharing the details of your experience. We sincerely apologize for any inconvenience we may have caused related to your recent return. Our team has reviewed your account for order 2819811 and confirmed the refund was processed on 2/7/2023.  A refund in the amount of $86.15 was issued back to your original method of payment, **** ending in 1326.  We hope you find this resolution satisfactory. If you have any additional questions or concerns, please do not hesitate to contact us at ********************************* or via phone at ************. A team member will be happy to assit you.

   

  Best Regards,

  Advanced Bionutritionals

• Initial Complaint

  01/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an Order on 6th of January for 2 boxes CircO2 and received nothing

  

  Business response

  02/07/2023

  Dear *******,

  Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We are sorry to hear that your order did not arrive as expected.  Tracking indicates that the order has arrived in your country as of January 15h. We typically ask customers to allow ***** business days for international delivery. Since that timeframe is approaching we have issued a refund to your account in full for both boxes of Circ02. Please allow 3-5 business days for the refund to appear back to your **** account ending in ****. We hope you find this resolution satisfactory.  If you have any additional questions or concerns please do not hesitate to contact us at ********************************* or via phone at ************. A representative is available to assist you between the hours of 8am-5pm EST, Monday thru Friday. Again, we sincerely apologize for the inconvenience.

   

  Best Regards,

   

  Advanced Bionutritionals 

• Initial Complaint

  01/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  About two years ago, I ordered a product from Advanced Bionutritionals called Perfect Amino. I was very happy with it. I even told my sister about it and she ordered it and was impressed at it's speed of effects. I would have ordered more but being on a fixed income I couldn't afford it. But my sister ordered again. Since then, Advanced Bionutritionals sent to me several advertisements of their products. i ordered Perfect Amino again in November of last year (2022). I was thrilled. Recently, my brother, who is eighty three (83) years old, has confided in me to recommend health suggestions. I told him about Perfect Amino and he sent me the money to purchase it for him. I called Advanced Bionutritionals to order. I was told that a flag was on my name and that they can not place my order until I talk to customer service or a different department. I spoke to ***, *****, ******, ***** and a few others all on separate occasions trying to place this order and they all said the same thing, in essence, that they can not place my order until I talk to someone else and that they don't know why. I was told, the last few times that I called, that I need to talk to the supervisor or manager but strangely enough two ladies, on two separate occasions, said that they'll transfer me to one of them now.. The first transfer was disconnected and the second the lady came back and said he wont be in until after twelve o clock. I called back after twelve twice and I was told that they will have him to call me the same day. Needless to say, I didn't get a call at all. The last two times I called I was able to place the order but upon checking my finances I saw that the money was back in my account. Then the last time I called to replace the order ***** said that there is a flag on my name and he can't place my order until I talk to the manager or supervisor and he don't know why. Please help BBB!

  

  Business response

  02/08/2023

  Dear *******,

   

  Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We are sorry to hear that your experience has been less than satisfactory. Our team sincerely apologizes for any inconvenience or frustration we may have caused regarding your recent order attempts. We have reviewed your order history and confirmed that your orders were cancelled due to suspect fraud by our third party payment approval system.  This system is designed to protect us from fraudulent orders as well as protect you the customer, in the event someone has accessed your information without your knowledge.  If you are still interesting in ordering, you are welcome to place a new order with accurate  information that aligns with what your credit card company has on file in addition to a valid email address.  You may also place an order via mail by mailing your order and check to:
  
  Advanced Bionutritionals
  P.O. Box 8051
  ********, ** 30091-8051
  
  We hope you find this resolution satisfactory.
  
  Best Regards,
  
  Advanced Bionutritionals
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩