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          Find a Location

          Pure Core Personal Training has 39 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePure Core Personal Training

            Personal Trainer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            303 Research Dr STE 150

            Norcross, GA 30092-2960

            Visit Website
            (916) 209-4175

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Pure Core Personal Training has 39 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              303 Research Dr STE 150, Norcross, GA 30092-2960
              BBB File Opened:
              6/20/2014
              Years in Business:
              10
              Business Started:
              1/1/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • Retro Fitness
              • ClubReady
              • Club Ready
              Business Management
              • Karine Cesar, Manager of Client Services
              • Manager
              • Ms. Stephanie Maddox, Account Manager
              Contact Information

              Principal

              • Ms. Stephanie Maddox, Account Manager

              Customer Contact

              • Manager
              Additional Contact Information

              Fax Numbers

              • (916) 209-4176
                Other Fax
              • (916) 209-4177
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/29/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I have been a member at retro fitness for over a year, I was injured and unable to go to the gym, I originally froze my account, after recovering, I found it was not the gym for me. I called and cancelled my account. The gentleman who cancelled my account indicated it was canceled and I would get an email. For 2 months no money was removed from my account. However this month I found money taken from my account. When I backtracked I found over 6 months of continuous payments. I called the gym to speak to them, however they said they are unable to refund me my money. I have seen over 15 complaints online for the same thing. The franchise is stating they have no association with them.
              Read More
              Read 5 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alexi R

              02/18/2022

              I started with Redwood training back in September and from September to December we have had over three different managers and currently there is no manager. At this time we have also gone through numerous amount of trainers and at this point our trainer has left and we again don't have one. I have been wanting to cancel my membership since December since I am paying for something that I am not getting. They told me the only way to cancel is by paying a $400 Fee or continue paying, at this point I mention again how we are not getting a service. The inconsistency and professionalism is unfound. I have tried to communicate with multiple people at this business and have not been able to contact anyone regarding my issues, all the while they are still asking me for money. I hope to resolve this issue before bringing in additional help, which I will do since I am being treated so poorly.
              Read 1 More Customer Review

              Local BBB

              BBB Atlanta & NE Georgia

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