ComplaintsforBardi Heating, Cooling, Plumbing

• Initial Complaint

  08/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They will not stop making sales calls to me despite asking them to stop. I have spoken to their representative and told them to remove me from their marketing list and I am still receiving sales calls from them.

  

  Business response

  08/11/2023

  We are very sorry to have bothered you with our outreach. That is never our intention. Unfortunately, it can take some time to be removed from these lists as we pull reports and call off them for a month or so. I have informed our call center to remove you from our current outreach list. I have also put your account on our do not call list. Again, please accept our appology.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warning! Warning! I recently purchased a Friends of Bardi maintenance agreement and its one of the worst mistakes I made. They quoted me the wrong price twice and when they came out to give me a quote they told me the quote they gave me was for one unit and I have 3 so they charged me $200 extra to add on the other 2 units which made their price higher than the other 3 quotes I recently. Next, they came out to do a maintenance on my air conditioner and said I needed a new unit. Even with the Friends of Bardi agreement they were higher than the other 4 companies I received a quote from. An even bigger sign they are a ***** is when I called to cancel my agreement with them which is less than a month old they won't refund me my $415 minus the one visit they came out. I am reporting them on every social media avenue, the ***** and the media. BEWARE!!! This small family own company does not live up to the wholesome, honest, demeanor they say they are. RUN!!!!

  

  Business response

  07/31/2023

  We are very sorry for the confusion in the beginning on how many systems you have for the correct charge. As for the price being more than other companies, we guarantee they are not apples to apples. Our Friends of Bardi comes with 2 maintenances a year for each system and a 120 point whole home plumbing inspection. Other companies do not offer this. You would also receive 5% off the new equipment needed and 15% off any repairs. There is a ton of value (at least $4500) in what you purchased and we would love the opportunity to go over what you receive. The document you uploaded clearly states there is a 3 day cancellation clause. We do have a 100% satisfaction guarantee that we stand behind, so if you are still not satisfied, we would love the opportunity to discuss. Please let us know if you'd like to discuss and someone will reach out at your convenience.

  Customer response

  07/31/2023

  Bardi has agreed to refund $311.51 back to my credit card. Its now showing as a pending transaction. I will confirm with you again in a few days when the refund is no longer pending. 

  

  Business response

  08/08/2023

  Customer has confirmed that her refund has processed.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 18, 2023 Called Bardi to come take a look at the ** issue with water filling the pan under hvac. ******* gave 6 different quotes, starting at $1100 or so and going up steadily to over $3k. The $1100 was to fill freon. Based on conversations with *******, i lost trust in his ability to find the real issue. Called another company and they looked at the problem for 5 minutes. Determined the pan is filling water due to condensation pipe clogged with debris. Had to spend $90 twice to address the issue. All I am asking for is refund of the $88 charge, as the person was not able to identify the true problem. Luckily did not spend the $1.1k ******* asked to fill *****, which would not have solved the problem.

  

  Business response

  06/22/2023

  Unfortunately, I am not able to pull up your account by your name, email or street address. Was the service provided under a different account?

  Customer response

  06/22/2023

  My name is *******************************

  address is ********************************************************************

  phone number is  ************

  I had a long conversation with the cutoener service rep and a manager at bardi and I am surprised how bad the customer service was. Please go back and check your call recordings.

  

  Business response

  06/26/2023

  We are sorry to hear about this experience. After reviewing your account, your first call to us you stated that the system had frozen over and you though it was a clogged drain line that you had cleared. There are three main reasons that your system would freeze over. 1. the blower motor is not running for some reason. Your technician came out the second day and confirmed that your blower motor was in working condition. 2. an extremely dirty filter. or 3. system is low on freon. This is how your technician came to the conclusion to check your freon and saw that it was low. As stated when you called in, the $88 collected is for our service response charge. This is not for any work performed (none in your instance). This is for us to come to diagnose your system, which was performed. We would suggest to look at the other company's proposal to make sure you are still not low on freon. We are sorry that it took another company to complete your job, but mostly we are glad you were able to get your home comfortable again. We will be refunding the $88 back to your cc on Friday. 

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have water in our Crawlspace. I called Bardi because we noticed it had a sewer smell. When then plumber came out he noticed the same smell and never found a leak. The plumber that came to my home put me in contact with the plumbing manager. The plumbing manager said sometimes there are leaks that cant be found but if we get the pipes replaced he would guarantee this would fix our sewer issue. The day after the repipe we had water still and no difference. The plumbers came out and installed a sump pump and tied it to the sewer system. Water was still in other areas of my crawl space. Then they came out again and trenched it after multiple calls for help on this to direct the water to the sump pump. The sewer smell was still there and you can still see murky water. We were told the house repipe would fix our issue and we were sold on a job we didnt really need. A smoke test should have been performed first which was never done until after the repipe a few days ago on 4/17/23. The plumbing crew that did the install and grading said it smells like sewer then after not finding the leak I was told it smells like stagnant groundwater. The repipe was performed on 3/14/23. After multiple issues and no resolution I called another plumber and he found that a pea trap was never installed in one of the bathrooms this caused the sewage smell to come into the home. The drain initially in the same bathroom tub was not installed properly. There was also a leak from one of the pipe fittings under the master bathroom area. We have had to call Bardi to our home atleast 10 times for rework. Now we spent $9500 on a repipe we didnt need. This did not resolve our water issue. The sump pump is getting water out but does not cost $9500. We were told it was a sewer issue and were sold on an expensive repair we didnt need. I have a wife and three kids this is our home and now we are stuck in this. The coupling was fixed but should never been leaking since I just had the home repiped.

  

  Business response

  04/24/2023

  We are reaching out to this client to resolve these concerns. 

  Customer response

  04/24/2023

   
  Complaint: 19965348
  
  I am rejecting this response because: We need this resolved I have spoken with multiple managers. My wife and I have three small children and this is our home. We have been dealing with the issue for months. We have continuously tried to speak with **** Bardi and general managers. If I cant be reached by phone my wife is available by phone as well. ************, thanks
  
  Sincerely,
  
  *******************

  

  Business response

  04/24/2023

  ************************* our GM will reach out today to get a resolution. Sorry for the inconvenience and that you for your patience. 

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A technician came to my home because I requested routine maintenance. My unit was running fine. He was hours past the window he was scheduled for. He make a *************** of acting like something major was wrong, My ac would die by the summer if I didnt fix it, and the cost would be around $2,000 to get it fixed by him the day he was there. He also stated there were no guarantees even that would fix it since he couldnt get to the refrigerant to check it. He claimed it was obvious it had never been cleaned (not true), that something was wrong inside, (didnt say what), and showed me something with a burned wire outside that I knew had been replaced before. Since my unit is 10 years old, I thought maybe I should just consider getting a new one if it was that bad. So he didnt do any work and said a salesperson would come the next day. I decided to get a second opinion. I was told that my unit needing cleaning and the burned part (capacitor) needed replacing. They charged $191.00. I believe I was being defrauded and no work was done. I am a widowed Mom with a limited budget. I request the return of my $79 fee.

  

  Business response

  04/10/2023

  Bardi provided this client with options to update the system with a new HVAC unit due to the age, condition and it being out of manufactures warranty. Bardi also provided an option to rejuvenate the system to get more life out of this HVAC system. 

  Bardi performed a $79 inspection which the client requested and paid for. See the pictures attached of the condition of the system, needing to be cleaned and serviced. Time stamped, dated, with the job number to match the invoice this client uploaded.

  Bardi doesn't feel we should have to refund any money to this client due to the thorough evaluation and multiple options this client was provided.  

  Customer response

  04/10/2023

   
  Complaint: 19908498
  
  I am rejecting this response because:
  They were not honest. They took $79 from me to sell me on expensive services I did not need. No actual work was performed, and a dishonest assessment was given. They used fear tactics to make me think I would need something major done, when I actually needed a routine cleaning, and minor repair. I am a widowed mother who has been taken advantage of by an unscrupulous company.
  Sincerely,
  
  ***********************

  

  Business response

  04/11/2023

  Bardi has served over ****** clients and has ****** 5 star reviews. We provided options in writing and this client choose to not do the repairs but did ask to have our comfort advisor out to go over options to replace the **** system, that was an additional appointment. This client didn't purchase any options we provided for replacement, which is fine. This client received the services that were promised and the client paid for.  Bardi doesn't not feel we should have to refund money for services we performed because the client didn't like the options we provided. 

  Customer response

  04/11/2023

   
  Complaint: 19908498
  
  I am rejecting this response because:
  This business provided no service to me whatsoever. They took $79 to tell me dishonestly that I needed extremely expensive repairs. They lied. When I discovered it was in fact a lie, I requested my funds back. At the very least, they could show good will by acknowledging that perhaps they sent an incompetent tech who was incorrect in his assessment. Bardi actually has a lot of bad reviews on the BBB, and no doubt are doing what they can to have as many bad reviews removed online as possible. This is a dishonest company with no good Will whatsoever.  I am already spreading the word. I have told my ************* class, and others I have come in contact with what this company tried to do to me. ******** Heating and Air was not surprised. They know that there are lots of disreputable companies doing this exact thing. I believe its worth talking to an attorney about at this point. I am willing to spend far more than $79 to make a point.

  
  Sincerely,
  
  ***********************

  Customer response

  04/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***********************

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I own this home and am in the process of selling it. When the pipes burst I called Bardi (with whom I'd done business before) to fix the problem. Their plumber arrived on December 27, 2022, fixed part of the problem, but left other pipes leaking so that when he turned on the water additional slow leaks caused a great deal of damage to my home. I spent nearly 2 months cleaning up the mess, mostly due to delays in finding anyone who could fix the pipes, clean up and replace ruined drywall, and the moisture barrier in the crawlspace. I explain in detail in the attached copy of my letter to Bardi of February 24, 2023, asking only for reimbursement for the plumber's bill (copy attached). Bardi has not responded to me in any way, thus my complaint to the BBB. Others need to be warned that Bardi doesn't always do professional work and when it makes mistakes it refuses to take any responsibility.

  

  Business response

  03/29/2023

  We have spoken to this client about he issue multiple times. Even though we do not feel Bardi had any negligence and when on sight repaired the only active leak in her home at the time.  We are willing to pay the $500 repair bill this client incurred several days later once the *************** thawed out from the December freeze.  We have once again reached out to this client several time as of yesterday 03-28-23 and have yet to receive a call back. 

  Customer response

  03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I previously resided at ******************************************************************************************* and used this company for service. Over the last SEVERAL months, I've been receiving annoying and continuous calls from this company! I've told everyone that has called me I've relocated and my house was SOLD & to REMOVE my telephone number! It doesn't seem to register. I keep receiving calls!!!I WANT THE CALLS TO STOP IMMEDIATELY!*******************

  

  Business response

  03/20/2023

  We have removed this client from any of our marketing lists. 

  Customer response

  03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bardi replaced our terra cotta sewer line in October 2022 with PVC pipe, for $5000. They relocated the clean out from next to the house to at the sidewalk. The technician placed it backwards, angled towards our house. In December we started having the same issues and they sent a technician on the 16th out who found out it was backwards but did not tell us. They said a team would be out the following Monday to fix it. No one showed up. I called twice and was told twice a manager would call me back soon, and never got it. Later that afternoon the city of East Point showed up to jet out a block under the sidewalk. Their jet was directed towards our house because of the incorrectly installed clean out, pumping sewage into our house. We had to move out and stay in a hotel for the next two weeks until we were able to secure an airbnb which we stayed in until February. Amongst having to spend thousands of dollars on living expenses and contractor expenses, we also had to deal with Bardi.From December 19 until the first week of January, we had to call them dozens of times just to get a call back. We were promised they would file a claim with their insurance, reimburse us everything, and get our house back to livable conditions. They waffled on this several times and only came through with filing through their insurance after we threatened legal action using recorded phone calls that didn't support their side of the story. They were rude, difficult, dismissive, and caused mental and emotional stress throughout the process, on top of damages to our home during the holidays and the deep freeze ******* experienced right before Christmas.They also nearly committed insurance fraud. The adjuster said they were going to provide a written statement that they informed us of the backwards cleanout prior to the city showing up - something they didn't do. It's my understanding they did not provide it after I gave the adjuster a recorded call supporting our not being informed.

  

  Business response

  03/20/2023

  Bardi did make the mistake of installing the cleanout incorrectly at this clients home while performing a new sewer line installation. Which was corrected, the client also had additional sewer blockage that were past his property on the city side that needed to be taken care of by the city municipality. The city did jet sewage into the clients home and Bardi did take responsibility for this even though we didn't jet the line. This did happen over the time period of Christmas weekend and the freeze ******* had that same weekend. Bardi filled this under insurance and this clients home was repaired and his living expenses were taken care of during this time. We understand that when things like this happen it inconveniences everyone involved and isn't fun to deal with. We feel that we did the right thing by the client and took care of all their concerns and properly.  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I purchased an annual maintenance agreement with Bardi ($378/year) to service the 3 systems in our home. On November 4, a Bardi technician arrived and inspected the systems for the first of two annual inspections. The technician indicated that he discovered a cracked heat exchanger on one of the systems and shut the system down (almost in a state of panic alerting of possible carbon monoxide). We were okay with this as a precaution, and a sales representative came out later the same day and quoted a replacement system. Since this is a ********** purchase, we elected to obtain another quote.Two business days later, we contacted another HVAC contractor for an additional quotation. We selected the second HVAC provider to install the new system and purchased their annual maintenance agreement as well. Within two business days, we elected to cancel our maintenance agreement in writing and verbally with Bardi while requesting a refund of $189 (one half of the $378 for the second 6-month inspections).My wife has contacted Bardi multiple times and Bardi has agreed to cut a check this Friday which has yet to be received. Bardi phone personnel fails to allow a conversation with a decision maker and/or multiple calls have not be returned. Were seeking our refund of $189 immediately.

  

  Business response

  03/20/2023

  This refund has been processed. 

  Customer response

  03/25/2023

   
  Complaint: 18525398
  
  I am rejecting this response because: No refund of the $189 has been received as of March 25, 2023 by the Champaigns.  We again appeal to the Business to do the right thing and promptly send a refund to: *** and ***** *********, ********************************************************************; 30075.
  
  Sincerely,
  
  ***** And *************************

  

  Business response

  04/05/2023

  We issued the refund a few weeks ago. The client should have the money, our office has talked to this client since the complaint. 

   

  Customer response

  04/05/2023

  A refund was issued and received on March 30, 2023, not weeks ago as Bardi alleges; however, we dispute that the Company has reached out to us ever, they are making a false statement.  We are satisified with the refund.

  

  Business response

  04/10/2023

  This client cashed the check we sent them. 

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Labor Day, Bardi sent a plumber who had little experience, insufficient training, poor support and a lack of proper equipment to my home to address a backup. After being on site all day, they finally sent a second plumber who diagnosed and addressed the problem within an hour. She arrived around 9:30 and they left around 6:30. In the interim, she filled everything in the house with water which leaked out. I placed towels around toilets but she moved them to the walls which soaked the baseboards.Following the issue, ******** of their customer service organization offered to reimburse me for the estimate I received to replace the baseboards, but they are now ignoring my requests for reimbursement and I have subsequently found mildew in adjacent carpeting.

  

  Business response

  03/20/2023

  We are looking into issue and will reach out to the client directly

  Customer response

  03/20/2023

   
  Complaint: 18140032
  
  I am rejecting this response because:  They have not reached out since September, thus I do not find that comment to be credible.  They simply need to provide the reimbursement promised.
  
  Sincerely,
  
  *************************

  

  Business response

  03/27/2023

  We reached out to the client and processed a refund of $425. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩