ComplaintsforBardi Heating, Cooling, Plumbing

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mini split was installed in January 2022. Since then, there have been numerous problems and Bardi has become increasingly difficult to get a response from. Now we have been informed by a 3rd party that the unit installed is not the appropriate size for the room, nor was it installed in the proper location. We also believe we are being given incorrect information about the current problem.

  

  Business response

  01/29/2024

  Thank you for the opportunity to allow us to evaluate your concerns, we look forward to having an expert out today to evaluate and provide next steps.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a flooded crawlspace and broken sump pump. Tech came out 1/10/24 evening and quoted $2,200 for 5-6 hour job which included 2-3 hours of pumping and sump pump replacement. Check was handed to the tech same day and job scheduled for next day 1/11/24. Check was cashed before tech returned on 1/11. Tech spent about an hour on scene and about an hour at the store. We were told the water soaked in overnight and there was no need for any pumping. The sump pump was replaced and pumped the sump pump basin within 2 minutes. I have contacted Bardi to discuss a refund for the pumping change and labor since I paid for a service I did not receive and work was completed within 2 hours. Bardi has refused to return my calls. After waiting a whole week, someone finally called me back and said they will look into the issue and call me back on 1/22. To date, no one has reached out to right the situation. We have been Bardi customers for the past 4 years. We did not receive the service we paid for, and Bardi has ghosted us and refused to resolve the situation. I am only looking for a partial refund for the work that was not completed. Conveniently enough for Bardi, their estimate did not include any breakdown of charges, which is what I am also looking for. Not providing an itemized invoice is very problematic and not the way business should be conducted.

  

  Business response

  01/24/2024

  *********, we are very sorry for dropping the ball on returning your call. The Service Manager that was supposed to call you back on Monday had an emergency and was not in. To follow up on yesterday's phone call, we will be dropping off a refund check at your home today. We agree that the quoted work did not turn out to be the completed job. Thank you for allowing us to make this right for you. 

  Customer response

  01/25/2024

   
  Complaint: 21185974
  
  I am rejecting this response because:

  An agreement was reached with Bardi and a check was promised to be delivered to my house/mailbox by 1/24. It is now end of business day 1/25 with no check or call to explain any delays. I do not know the status of the refund check. My issue is still ongoing. 

  
  Sincerely,
  
  *********************************

  

  Business response

  01/26/2024

  Good Morning. I am sorry for any inconvenience. This check was dropped off this morning (1/26/24 )by the Plumbing Manager. If I can assist you any further please let me know.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 9, 2023 installed a whole new Carrier Infinity HVAC Has not worked properly since install. Did not install correctly My humidity levels were over 60% all summer every door wet, every window, wet, I then grew mold through the system. Bardi sent tech after tech who did not know what to do. Wires wrong, return vents added, nothing done right. NEVER got call from ANYONE with authority,let alone the owner, which is on the website as a guarantee..**** Bardi I have an auto immune problem and have been sick for months and well as family.

  

  Business response

  12/21/2023

  *******************, we are sorry that you feel the way you do regarding your HVAC system install in June. We have come to your home 7 times since the install, including a ***************** Manager from the Carrier Distributor who has confirmed that your system was installed correctly and running efficiently. You have also spoken to the General Manager since this posting who is also trying to help you by setting up another appointment at your convivence, in January, with the Director of Install and the representative from Carrier to review your system to ensure your concerns are addressed. We look forward to inspecting your system then.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/16/22, I had a new air conditioner and 2 dampers installed by Bardi. I have a zone system,therefore I have a thermostat upstairs and downstairs.This year when I turned on the furnance downstairs the upstairs got really hot and the heat was blowing up there even though I didn't turn the thermostat on upstairs. This fact told me the damper was stuck open because when Bardi installed the new system 7/22 ,I was told it upstairs and downstairs thermostat were independent of each other and I could leave the upstairs thermostat off,if it was not needed. It worked fine 2022 winter months. I called Bardi on Nov 28,2023,to have it looked at and was told since I didn't have there family plan any longer,I only have one month warranty on the new dampers and air conditioner,if I had there plan it was a 5 year warranty. I told them my receipt said 10 year warranty for parts.I asked to speak to the manager ,I was told he was in a meeting. No call from him ,I called again 7/1,was told he would call me back,he called me back 7/2 he called me sent tech to my home 7/4. The technician didn't even look at dampers and told me both up and downstairs thermstats needed to he turned on for zone system to work correctly.i told him that was not what I was told when it was installed,the whole purpose of the zone system is to able to have one thermostat on and one off if need to be.I would like to get this matter resolved if the damper is stuck and broke I need it replaced,per warranty. Also I think labor cost should be reduced if applicable because it has only be a year and a few months since the new air conditioner and dampers have been replaced.

  

  Business response

  12/08/2023

  We contacted the customer and sent a technician to her home at no charge to check her system. It was out of our warranty as she had canceled her Friends of Bardi (***) plan. The *** plan provided an additional warranty on repairs. She canceled due to personal / financial concerns. The technician checked the damper and she signed back up for *** plan. He will be replacing the damper on her system next week. This problem has been resolved at this time and Bardi took additional steps to assist the customer. 

  Customer response

  12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December 2022 I hired Bardi to replace piping inside/outside of my home, as well as install a new water heater and replace all 3 toilets in my home. On February 18, 2023 I advised them of a leak on my kitchen ceiling coming from my upstairs bathroom which is directly over my kitchen. They immediately sent a plumber out to evaluate. Their plumber stated their plumber that did the toilet install, installed it incorrectly. Therefore causing the complete flooding of my upstairs bathroom with used toilet water, that ran down onto my kitchen ceiling. They hired a restoration company to remove all tainted materials, as well as an asbestos company to do the same. All of this was finished by May 05, 2023. On July 18th, 2023 I was visited by Bardi's insurance company Amerisure to come check out the damages. Since then I cannot get an update on anything pertaining to the damages they caused to my home. On September 22, 2023 I called inquiring and I was told to check with the restoration company. I explained to the receptionist that months prior the restoration company reached out to me because they were waiting on Bardi for their next move. She stated the plumbing manager told her to tell me this and if they had no updates to call them back. So I called and they were waiting on Bardi to update them. I called Bardi back and explained this and was told a manager would contact me. No one did, so on October 02, ********************************************************************************* I was told one would. As of October 11, 2023 no one has called me back. I paid over $20,000 for my family to be without our main bathroom, part of my upstairs hallway because they placed my granite counters and sink there, as well as no kitchen ceiling and loss of some kitchen lighting for over 8 months, and I still have no answers.

  

  Business response

  10/18/2023

  We are sorry for our lack of response. We have reached out to our insurance company and the restoration company to find out what they need from us to close this out for you. We will follow up with a phone call by the end of the week.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/25/23 I hired Bardi to replace two outside water spigots & install a new regulator for $1585 which they did & I paid them the same day. On or about 8/9/23 the connector that went from one of the new outside spigot into the house ruptured & poured *******+ gallons of water into my basement. Out of all the furniture stored in the basement, I only asked for a payment for a Queen ******** & boxspring. I also wanted the basement dried out, the part of the ******************** that had to be removed replaced, plus payment for the water bill (which was $608 but on my own I contacted the water ***************** reduced it to $171) also the electric bill since they ran a dozen fans for 2 weeks. After the clean up company was finished I was given *************************** at Bardi to handle the rest. The first few times I tried to contact him, he was in a 'meeting', when I finally got him, I asked where the liability insurance agent was & he said they were handling it 'in house'. I sent him the original receipt for the ******** (not the replacement price he actually owed me) plus the utility bills. On 8/29 he refunded me the $1585 I originally paid for the service & told me to hire my own ******************** contractor, then shorted me $200 on the ********. As of 9/21 I have still not received a check for my utilities, which tells me that the reason he never mentioned the reduction form at the ********** was because he didn't care if it stayed at $608 because he had no intention of paying it anyway. As a bookkeeper I can tell you that if he owed me an hourly rate for the time I have spent trying to get a response from this **** ************** for the last month, he would have to cut a check for another $1000. The invoice even says that the ************* are under warranty for a year, but they still **** you around when it busts within a week. Consider yourself warned.

  

  Business response

  09/22/2023

  This just came across my desk, I will respond with a better answer by the end of today.

  We are very sorry for your expereince!

  Customer response

  09/28/2023

   
  Complaint: 20636984
  
  I am rejecting this response because: I received a call from *************************** on 9/22/2023 (right after I initially filed this complaint) where he stated that he was 'personally walking to the accounting department to make sure a check was sent out today for my reimbursement'. I guess he never made it because it has been 6 days & I have received nothing. If a company can't come up with $700+ in a timely manner & apparently has no liability insurance to speak of, what would happen to the poor soul that had thousands in damages because they flooded their house, not just their basement?  I just happen to have the funds & was able to pay these high utility bills, but what if I didn't? I would be stuck with no water or power right now. Think about that before you roll the dice on these crooks. The desk jockeys running this **** league company are liars. Ask yourself if you owed THEM $700+ dollars how long they would put up with you not returning their calls & telling them the "check is in the mail". Do not hire this toxic company, their year "warranty" isn't worth the paper it is written on.
  
  Sincerely,
  
  *************************

  

  Business response

  09/28/2023

  ****, I sincerely apologized for your experience. Unfortunately, the person you were dealing with was let go from Bardi. I have followed up with accounting and we will get your check cut and mailed tomorrow. We take our satisfaction guarantee seriously and would be grateful for one more chance to make this right for you.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They used the ad for sewer drain problems, then went in for the kill: you need to have your sewer drain replaced. I knew what I needed and asked for a price to do a bypass sewer section. I walked off where I wanted the replacement section to be done. I was told it would work the way I wanted; I paid for the job. When Bardi came out on Nov. 21, 2022 and started the job, I said this is not what I had asked to be done and was told he knew what he was doing. I am a very sick 82 year old man with MAJOR health problems; I did not want a problem; no supervisor on the job; I just didnt know what to do at that point. When I received the email Nov. 23, 2022 for my statement, it had pictures of how the sewer pipe was laid and it was not at all what I asked for, and had lots of turns which was not the way I had said I wanted the pipe to run.When you pay for work upfront to a company like Bardi, they should do the job right and if it could not be done the way I asked, then be truthful and say it cannot be done the way you asked.I had supervisor(*****) meet with me on Dec. 8 (after I received the pictures) of how the pipe was laid), he told me he would take care of it even if he had to dig up what was done and redo like we had agreed to do the sewer line.This job was paid in full on Nov. 17, 2022 via check # *** for $5000.00. I really thought I had no worry about this being done the way I asked for, with a company like Bardi. After months of no communication, ***** told me his supervisor, *******************, said he would not redo the sewer pipe. ***** then said that he (*****) would repair the yard that was left in a big mess.What I want is to have the sewer pipe laid as to what was agree on Nov. 17, 2022 and have my yard be restored where I am able to mow it with my riding lawn mower as before Bardi started the work.I really dont think the owner of Bardi would allow a job, as done to me, be done to their yard. I need help, PLEASE, and thanks.

  

  Business response

  08/30/2023

  We are sorry about your frustration regarding how the plumbers rerouted your sewer line due to the roots in the line. We were careful to reroute not to disturb your flower bed for you also. *********** on the job, did this with the best practices to ensure your plumbing continues to run efficiently and properly. After your first call 8 months later to share your concerns, we came back to your home to fix your sod/yard and you sent us away. We spoke to you again today and you told us not to come if we weren't going to make the pipe reroute to your specifications. Unfortunately, we are not willing to change the structure of the pipe because of warranty issues that could arise.

  Customer response

  08/30/2023

   
  Complaint: 20533743
  
  I am rejecting this response because:it was agreed to do as I had asked. I was told by Brain that what I showed for the line to be run would work. No one said that there were roots as to a problem nor any other reason the way I asked for would not work. I was at home all that day when they did the line, not once did they say there was a problem, in fact at the start of digging I said that is not what I wanted and was told that he knew what he was doing. I paid up front for a job that I did not get. Because I am OLD and Disabled gives them no right to do as they want, with out my approval.  Be a truthful business and do the right thing, as to what ***** said would be done It was my money and I should get what I was told I was going to get. With all the lies I have been told, Bardi has a problem providing  their customers with the gob, asked and paid for. I have been waiting for months for this to be corrected. Do the customer have to give a LIE Detector test to Bardi workers before allowing them to get your work? There was lies in the response you got from *******************. He did call me 9:14 am on 8/30/23 and again on 11:05 am on 8/30/23 stating that he was not going to dig up what they had done and do it as I had asked for and was promised could and would be done. I appreciate BBB helping with problem.
  
  Sincerely,
  
  *********************

  

  Business response

  08/31/2023

  Again, we are sorry for your frustrations with this project. All we can go on is your invoice and pictures and not word of mouth that you are suggesting happened between you and *****. We were told that you have a recording of the conversation. If this is the case and you can provide it to us, we will by all means, make good on these promises. Integrity is one of our core values at Bardi and under no circumstances would we lie to a customer much less one that is "old and disabled". This would go against our core beliefs.

  I am attaching your invoice which includes that the purpose of rerouting your sewer line is due to roots breaking your line. It also includes that we will tie in the new pipe from just before the driveway and reroute around the bushes to eliminate any additional future root damages. We understand that you wanted different fittings than what were provided. Again, our plumbers are professional and understand the needs for the line to run properly. It has been 9 months since it has been run and you have not had any issues. You also have a 3 year warranty, if any issues do arise. I am also attaching a picture of the pipe replacement to show how it was rerouted. 

  We do agree that we did not leave your yard in good condition and would love to be able to come back to fix that for you. 

   

  Customer response

  08/31/2023

   
  Complaint: 20533743
  
  I am rejecting this response because:the pipe line was not done as I asked for it to be. You took it on yourself to do the line as you wanted. You never talked to me by email nor phone as to why you refused to honor what I asked for and ***** said he would see that it would be done, and if need be, he would be there to make sure.  If you look at the pictures, you can see all the turns and to start with the connection at my old clean out was to be a straight connection coming from my house, it is not, and the connection at the drive way was to be a straight connection there, it is not. This is why, mostly, the job needs to be redone.  This was walked off with *****, before any thing else was discussed and I asked if it could be done as I asked, his answer, was yes no problem. I dont know anyone that would accept a job that was explained any better than I did, and not get what they asked for, and paid for, up front. As for the house camera system, that is my protection, and if in needs computer hard drive to be produced to prove what ***** said, it will be used in court to prove he has been telling Bardi a different tell.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  over charging customers charge twice for same invoice unable to get company to respond appropiate this writer had to keep calling company cited understaffed for not reaching out the overcharge was 6/28 we are now in august

  

  Business response

  08/17/2023

  We are sorry for the clerical error on our part. Your refund was issued today, 8/17. Please accept our apology for your inconvenience.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I hired Bardi to correct a leak. The technicians we knowledgeable, courteous, professional and timely. They brought another contractor to dig a line and that contractor damaged the irrigation system. I have called several times and each time, I have received a promise that someone would call me back. I was told that usually there is a landscape agreement that removes liability and I asked that when someone called to discuss, that they also provide a copy of that agreement. Nothing. No call backs, no follow up. I mentioned again when I received a sales call for air conditioner inspection and received another promise that someone would call me back. No one has. Bardi has been a reliable, responsive company in the past. No sure why they are avoiding this discussion/resolution.

  

  Business response

  08/23/2023

  We are sorry to hear about your frustration with the damage to your irrigation system. I have attached the irrigation waiver that was signed. We are definitely willing to help with the process of getting it fixed. Our Director of Marketing called. Please give us a call back to discuss any additional needs. We are willing to fix a broken pipe, at now charge, if that is the case, but without knowing all the details of the damage, we we would like to discuss your options.

  Customer response

  08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution/explanation is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My mother in law purchased a new HVAC system from Bardi prior to me and my family moving in. *he system was installed in May of 2021 by August the system had froze and was leaking. *he tech came out and of course tried to blame it on us stating that the filter was extremely dirty I stated to him we have a years supply of filters and change them regularly. He turned system back on and it worked for the time being. In May ********************************************************************************* great shape. *he next month after maintenance June ********************************************************************************************* the line and he stated that he repaired it and everything should be fine. About a year to the * in June 2023 the system froze again, this tech came and stated the prior tech did not fully tighten the Union, which he then tightened and that it was no longer leaking form the *** drain. But tech also insisted that we need to invest in a new system. I stated well this system is only 2 years old I do not understand why this could be. A month to the * again the system froze again same tech from prior visit came did not check anything just stated again we need a new system and that this house should have been zoned, and whoever put it in and sold it to us was under qualified. I was in shock, you are telling me that thousands of dollars spent and it was not put in properly and whoever quoted the system did not know what they were doing either. WOW!!!!! *he tech then tells me that he will have a comfort advisor come out tomorrow and explain my options. *he comfort advisor came the next day and stated that he did not agree with the tech and that this house cannot be zoned properly because of the way it was built basically. He then said that he will contact that tech's boss and they will talk about the options and they will have someone come out to access the issues AGAIN!!! *ech came out a few days later, I have more to tell!!!!

  

  Business response

  08/23/2023

  We were sorry to hear about your concerns with your mother's system. Thank you for allowing us to to come back out on 8/18 to address your system's issues.

  Customer response

  08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩