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Business Profile

Hair Weaves

Klaiyi Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #Pk265441 with the above merchant on April 16, 2025 for $365.00 through the afterpay app and on April 22, 2025 someone from their business texted me to informed me that one of the wigs I ordered was out of stock, and they hadn't even shipped the order out to me. So I texted them back and told them to cancel my order and refund me my initial down payment I paid on the afterpay app. They said they would refund my initial payment of $89.00, in 2 days and it would be in my account 3-10 days. I never received my initial payment of $89.00 back to my account. But now they are claiming they sent out the order after I told them to cancel the order, I never received the order, and they are refusing to tell afterpay that I did not receive the order. They are attempting to extort money from me for merchandise I did not receive as well damaging my credit with afterpay. I have text messages conversation

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two wigs from the business. ***** mid delivered my package to the wrong home and asked for the business to file a claim. It has been one month and the business has not filed the claim and will not refund my money nor send a new package.

    Business Response

    Date: 03/11/2025

    HI there
    This is Klaiyi hair,
    we shipped the order on January 24th
    the package was delivered on Monday, 1/27/25 at 1:06 PM, the tracking number is 284702215899,FedEx shipped the package,
    All informaton can be founded on ***** official website and they provided the delivery proof,
    we did ship  the package,
    but as a responsible company, we still are willing to resend partial product as compensatipn when the customer contact us,
    Even it was not lost by us
    you can check the attached files
    Thanks for your assistance,
    Best regards

    Customer Answer

    Date: 03/16/2025

     
    Complaint: 22983312

    I am rejecting this response because:

     

    fedex has accepted accountability that their driver did not deliver the package to my home and this picture was taken at a location other than my home. The company refused to file a claim with ***** in order to get the refund back to pay me and klarna. I requested on several occasions for the company to file a claim and it has been almost two months where they refused to do so. I will not accept partial when I paid in complete for the whole order.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company keeps texting me from new numbers even when I text stop. I contacted the company directly and they said they would remove my number and have failed to do so.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from this company.. it was advertised at HUMAN HAIR.. THERE IS NO WAY THIS IS 100% HUMAN HAIR.. IT'S IN A BALLED UP KNOT AFTER 3 DAYS OF WEARING IT.. I ADDED NO CHEMICALS. I WASN'T IN ANY POOLS.. ALL I DID WAS TRY TO WASH IT WITH SHAMPOO AND CONDITIONER WHEN I REMOVED IT AND IT'S STUCK TOGETHER AND MATTED IN CERTAIN AREAS.. I'VE BEEN SOUND HAIR FOR OVER 17 YEARS AND I'VE NEVER EXPERIENCED THIS BEFORE.. I WOULD LIKE A REFUND OR FOR THEM TO SEND ME WHAT I PAID FOR..

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested multiple times for them to stop emailing me. I requested my account be deleted. After my request the emails increased. I dont want to block them I want the entire account I created deleted and out of their system.

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a wig and paid extra for the bye bye knots and precut. The unit arrived a week later on Friday. I opened it on Saturday and my surprise it didn't look like the picture I seen. I still seen the knots and I could clearly see it wasn't bleached at all. I tried to email them, my email wouldn't go through. I called the phone number wasn't active. So they have a message center on the site, I got to someone and they trying to justify that it was bleached. I have bleached hair went to shops and ********* on hair bleached and it wasn't bleached.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, the company is oversolicitous. However, the issue that I have is that there is a product that I purchased that is not like the website description nor does it look like the pictures on the website. I sent in a request to start a return in which you have to wait for a confirmation number but this is the last day for me to return this item and I still have not received a confirmation number. I'm trying to get someone to help me because I've reached out four different ways and still have heard nothing.

Klaiyi Hair is NOT a BBB Accredited Business.

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