Complaints
This profile includes complaints for Precision Garage Door Service of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was advised by company refund should be expected within 3-5 business days.
Sincerely,
******* *******response. I was told by the answering service I will get a call back to see if someone can return today which is 6/1/2025. This has been a horrible experience 1) I believe being overcharged for something that should have been in the tune-up package is like a bait and switch. 2) The tech caused a problem that I was not experiencing with my door at all. 3) It is a safety issue for me because my garage door will not close which is attached to the house. Someone can easily come in my garage and gain access to my home. 4) The lack of response from the tech and manager on duty for the weekend due to being early enough in the day for a response. Tech came back out on 6/2 and advised he did not do anything and wasn't sure what the problem was, however he resolved. I spoke to a manager and still waiting on a refund for over payment after being advised it should not be charged as a maintenance visit.
Business Response
Date: 06/18/2025
Good morning, I am looking into this refund and will contact Mr ******* by noon with an update on this. My direct line is ************ should you have any questions in the meantime.Initial Complaint
Date:03/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Precision door has a practice in place where they trained their employee to push the products, and if they dont buy thise extra recommended things or services they would notoriously void the part that they are replacing that day. so i want them to be updront and atleast honor the warranty for the part that is really needed to be fixed insted of pushing products and scaring customers.
scare clients by keep saying if i dont buy this my warranty wont covered. really really bad practice.Business Response
Date: 03/22/2023
Thank you for sharing your feedback with us. We appreciate you for reaching out and informing us on the technician's behavior while at your home. Everyone has bad days and we ensure that management has taken a course of action for future improvement. However, we are happy to hear that we were able to rectify the situation and upgraded your warranty on the first and secondary springs to 5 years. And that we were able to fulfill expectations to your satisfaction. We appreciate your business.
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