Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this is the number of a previous conversation ID ********** am trying to get a graduate plus loan and there is a problem with an account on my report as collections. The company told me this debt was recalled and is not corrected on my report. Per my schools request, I need a letter stating this with my name, account, and balance so I can submit this to get my aid. Thank you.

  Customer Answer

  Date: 07/22/2025

  Hello, this is the number of a previous conversation ID ********. I am trying to get a graduate plus loan and there is a problem with an account on my report as collections. The company told me this debt was recalled and is not corrected on my report. Per my schools request, I need a letter stating this with my name, account, and balance so I can submit this to get my aid. Thank you.

  

  Business Response

  Date: 07/22/2025

  To Whom It May Concern,

  I am pleased to inform you that I have created the letter as requested and provided it to Ms. ****** via email for her records.

  Thank you,

  *******

  Learner Success Accommodations Specialist 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, to whom it may concern. I enrolled in Bachelor's classes as of 10/8/2024. I got my associate degree thru them Ashworth college. I have not been able to start my classes due to Ashworth college not transferring all my credits and closed my associate classes with them. I have called them and created tickets. They would tell me issue would be resolved with in 2 to 5 business days. Till today 7/16/2025 it has not been resolved my courses are to expire 10/10/2025. Ive been trying to get them to fix this issue ever since I enrolled last year in 10/8/2025.Thank You *******

  

  Business Response

  Date: 07/21/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ********* concerns. I am pleased to advise that our Transcript team has reached out to Ms. ******* via email to discuss her transcript evaluation results in depth and to open a direct line of communication for any further questions or concerns.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23609392
  
  I am rejecting this response because: All of my credits have not been transferred. I Have send out 2 tickets  prior to the calls of made and the other tickets ive send out.1 is 26 days ago and the other was 11 days ago they have not been looked into them. They barely transferred some of my credits 6/19/2025. I've been trying to get them to transfer them since last year 10/2024. They only transfer 54 credits i should have 60 credits. i have not been able to work on my bachelors because of that issue of credits even though i did my associated thru them. I attached 3 screenshots of the status of my ashworth account as of 7/21/********* an attachment of my associate certificate and shows how many credits I have when I got my associates degree.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/21/2025

  To Whom It May Concern,

  Our transcript team has successfully applied all applicable academic transfer credits Ms. ********* new enrollment. She was notified via email from our Transcript team the following message regarding the 57 credits that were eligible for transfer and applied accordingly. "On that evaluation, you were correctly granted 57 transfer credits into the ** ECE program. You received transfer credit for all previously completed courses with the exception of College Mathematics. This is because College Algebra is the required math course for all Ashworth ** programs and College Mathematics cannot transfer for the math requirement."

  We encourage Ms. ******* to respond to the email from our Transcript team with any further questions or concerns they may have so we can continue to assist accordingly. We look forward to supporting Ms. ******* on her academic journey. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 14, 2025To Whom It May Concern,I was switched to the new learning system in mid May 2025 at Ashworth College. ( second time )It has been TWO months since I have been able to access my courses due to an IT issue with their system. I am currently enrolled in my final Semester 8 with only two courses left but can not finish because I have no access.I keep getting error authentication messages and the run around from Ashworth College.I've been told numerous times that a supervisor will contact me but they never have, I've sent numerous emails, screenshots per their request and alsoopened several support tickets by me as well as representatives but nothing has been resolved. I have spoken to numerous **** and keep being told the same things over & over, eventually telling me there would be an account review which never happened and representatives would contact me to discuss the solution to the issue.They keep marking the tickets I send as resolved, submitted, etc. but still nothing is changed.Why switch a student to a system that clearly isn't working properly, I was fine in the old system and it was agreed upon that I'd finish there because they could never give me a definitive answer to the problem.We were hung up on today by someone named ***** because my mom was asking questions, I gave permission for my mom to alsobe on the call.This same thing happened last year October 2024 and after FOUR months, Ashworth managers agreed to put me back into the old legacy system which I was working in from February 2025 until May 2025 when they switched me again and now I can't move forward. They do still manage to take my tuition payments even though I have NO ACCESS to my courses. I just want to finish the last semester, get my degree and be done!I will not be able to participate in the graduation ceremony in August 2025 due to the ongoing technical issue that is no fault of my own. This is not fair!

  

  Business Response

  Date: 07/15/2025

  To Whom It May Concern,

  I welcome the opportunity to address Mr. ********* concerns. We sincerely regret any inconvenience or frustration this situation has caused. We have reached out to Mr. ******* directly to gather additional information required to work towards a resolution. We look forward to continuing to support Mr. ******* on his academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23598469
  
  I am rejecting this response because: I have heard from Ashworth today and they are asking for the same screenshots that I've sent numerous times, they're referring me to the integrity advocate page but I am not taking the final exam yet because I haven't finished the final 2 courses for the semester. One of my courses is locked and in the wrong semester and should be moved to semester 8 and the report writing course constantly gives authentication error messages when I try to access the class. Again I have made multiple phone calls, sent multiple emails & screenshots per their request and here we are at the same result again. I still cannot access anything. This has been going on for 2 months. I have attached screenshots to this reply and will also send copies to them again today. However, do I need to complete the integrity advocate verification in order to access the courses? This is unclear due Ashworth's failure to communicate what a student needs. When I called and asked about the integrity advocate verification on June 17th, I was told it was for term examinations, not for accessing courses, it doesn't make sense to take the semester exam before I have finished my courses for the semester. I was put in the new system with no explanation or direction and it is very different from the old one. I tried logging in today and I still cannot access my courses. Problem still not solved.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/18/2025

  To Whom It May Concern,

  I am pleased to inform you that our *************** team was able to make the necessary adjustments required so ****** can gain access to their last course. I have spoken to ****** directly to which they confirmed the access is restored. I am happy to have been able to see this issue through to a resolution. We look forward to continuing to support ****** on their academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been enrolled in the Paralegal studies program and unable to use the textbook with the provided link. I had to purchase an accompaniment to begin the course and and unable to complete the course without the full use of the textbook. I have been in contact with learner success since 6/28/2025. I have emailed them several times, called and also submitted tickets for help. I was told yesterday, 7/8/2025 over the phone that my issue had been escalate and would be resolved by this morning and it has not been. This seems to be a larger issues with the Paralegal studies program, as another person filed a complaint in January for the exact same issue. I need to complete the course for a job and the lack of a resolution for this issue has put me weeks behind. I need the textbook that was promised as part of the enrollment and ongoing payments, otherwise I will need a refund for the payments made towards the completion of the course. This issue should not occur and obviously should have been fixed after other users experienced the same inability to access the ebook in January of this year. Please fix the issue, send me a book or refund my payments. Thank you.

  

  Business Response

  Date: 07/11/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******* concerns. After discussing with our team, it was decided that the quickest most convenient way to resolve this issue is to have the physical textbook shipped to Ms. ****** We have begun the process of creating a shipment account and ordering the textbook to ensure a timely resolution. Once tracking information is available, we will share it with Ms. ***** for her records. We look forward to continuing to support Ms. ***** on her academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to a pattern of negligence, miscommunication, and failure to uphold their stated commitments to students who have met all graduation requirements.I completed all required financial and academic obligations with Ashworth College and was assured multiple times by their representatives that I would receive an official graduation email inviting me to participate in the upcoming graduation ceremony. Despite this, I never received the email, and as of today, graduation registration is closed, leaving me and my family unable to attend due to their failure to follow through on clear and repeated ************* preparation for the ceremony, and based on Ashworths word, I purchased a cap and gown, as well as made travel and lodging accommodations for myself and my family. These non-refundable expenses were made in good faith. I relied on the information given to me in multiple phone calls in which Ashworth staff explicitly confirmed I would be receiving the graduation invitation. Additionally, I had to repeatedly fight with the school to receive my diploma on official parchment paper, which was necessary for employment verification. This process was needlessly delayed, forcing me to follow up multiple times before receiving the correct documentation.Throughout my time finishing the program, I encountered significant administrative issues, including multiple courses being incorrectly assigned. I called numerous times to fix these issues, often left without a response or action from supervisors, and had to be extremely persistent just to complete the program on time.This entire experience has caused emotional distress, financial burden, and disrupted what should have been a celebratory and fulfilling milestone. I am requesting the BBB assist in holding Ashworth College accountable for their failure to provide timely communication, follow through on commitments, and appropriately support students at critical points in their academic journey.

  

  Business Response

  Date: 07/07/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ********* concerns. Our Graduation Support team has reached out to Ms. ******* directly to communicate a resolution. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

   

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23556489
  
  I am rejecting this response because:
  I was emailed by both the student services and graduate department and have yet to receive the email to register as promised. It was supposed to be in my inbox yesterday, emails to proves this, and still is not, Im now getting the run around about this promised email to register. 
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/08/2025

  To Whom It May Concern,

  Ms. ******* has successfully registered for graduation after speaking to the Learner Success Advocate team today. We look forward to seeing Ms. ******* at the ceremony and wish her all the best.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to formally dispute and request reconsideration regarding the balance that has been sent to collections under my account. I enrolled in the Bachelor's degree program in 2023 with the intention of completing my studies, but due to changing circumstances and cost concerns, I requested a program change to an Associate degree to reduce the financial burden. Unfortunately, that change was never reflected in my account as promised, which has led to confusion around the charges.Additionally, my payment method on file expired, and I was unaware that the automatic minimum payments had stopped as a result. It was never my intention to miss payments or allow the account to fall behind. I would like to resume payments on a monthly basis if I am able to reestablish a payment plan directly with the school, rather than through collections. I am unable to pay the full balance in one lump sum, but I am fully willing and committed to making consistent payments moving ********** this time, I am also unable to access my student portal or view my course progress, which makes it difficult for me to determine how much Ive completed and what is still required. My intent is to complete the Associate degree if possible, but I do not want to continue paying toward a degree I cannot finish or even access.This situation is also preventing me from securing a Grad PLUS loan for my current Masters program, as the balance in collections exceeds $2,085, which disqualifies me from federal aid.I kindly ask that the school consider pulling the account back from collections, reinstating my access to the course platform, and allowing me to resume a manageable payment plan directly. This would allow me to complete my program and meet my financial obligations with dignity and accountability.

  

  Business Response

  Date: 06/30/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******** concerns. I am happy to report that ********************** account was recalled from the collection agency on 6/11/25. Please note, it can take up to 90 days for this to be removed from Ms. ******** credit report. I have asked a team member to reach out to Ms. ****** to assist with collecting payment so she may continue in her studies.

  We look forward to continuing to support Ms. ****** on her learning journey with us.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Ashworth college and was told I could dispute the charges. I enrolled but quickly realized I could not complete the program. I didnt cancel within 5 days but I did not complete a single class. I stopped doing online coursework. I am trying to dispute charges and have been unsuccessful.

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******** concerns. Although Ms. ****** completed 1 of the 7 courses within her program and cancelled her program well outside of the cancellation window, I have honored her request to drop the outstanding balance on her account. I am pleased to have been able to resolve this for Ms. ******* We wish her the best in all of her future endeavors.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the Medical Billing and Coding program through Ashworth College in late April, before my program was set to expire. Despite finishing on time and reaching out promptly, I was still disenrolled and forced to wait through long delays and repeated back-and-forths to resolve the issue.The main problem now is that my tuitionpaid in fullincluded access to the *** study guide, practice exams, and exam voucher. Since graduating, Ive been unable to access the study guide and practice exams through ***. Initially it was all components but after about a month I gained access to the exam voucher. Its now been two months with no resolution. Every time I contact Ashworth, I get vague timelines, conflicting answers, or am ignored entirely. My most recent call was on 6/18/25, spoke to *** where I was told a supervisor named ***** would follow up in 24 hours. No one did. I am now being forced to pay out-of-pocket for materials I already paid for through tuition. This is just one of many unresolved issues Ive had with Ashworth. Ive had to repurchase books because the materials provided didnt match the course, examples, or instructions. Ive submitted multiple emails, tickets, and phone calls throughout my enrollmentmost were ignored or ************* this point, I want a refund for the undelivered services and materials, especially considering the delays may now require me to repurchase everything just to sit for the examwithout my original notes.

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******** concerns. We sincerely regret the frustration and inconvenience that situation has caused and take student feedback into great consideration. I have reviewed and honored Ms. ******** request to refund the amount of $91.46 which will go back to her original payment method within 30 days according to her bank's processing time. I am pleased I was able to resolve this in a timely manner. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am facing tremendous difficulties with Ashworth College. On 5/19/2025 I tried to log in to my account through my normal Ashworth link and this popped up once I logged in. (Your student account has moved to the ******************. Please log in at your schools *************** I clicked on the Ashworth Career school + college link and was told I had to call Penn Foster at 800 number. I called Penn Foster and was told I could enroll with them and all my Ashworth credits would transfer over. All they needed was my high school and college transcripts. I informed them my high school and college was through Ashworth. He informed me that he could get all the information transferred since everything was with Ashworth. WHAT IN THE ****** This is crazy. They have way too many IT issues with the new website learn Ashworth. After almost a month I still have not been able to start my semester 5. For almost a month I have had to talk a representatives every week to try to get my credits transferred right and get my contract fixed. They finally fixed all my transfer classes but now they say I did not pay for semester 5 to open. I have provided many **** with emails confirming I was enrolled in semester 5. I have provided bank statements showing I paid the tuition for semester 5. But they are still saying I did not pay. They cannot transfer credits properly. They are providing people contracts with different amounts on them each time. They are putting a total amount for the whole degree on contracts even though the people do not owe that amount of money. Saying it will show in their system the actual balance. I would like a new contract with the actual amount I owe for the 4 remaining semesters on it (not the total price of the program).I would like semester 5 that I have paid for to be (provided Ashwoth with bank statements showing it was paid for) opened ****. This is starting to seem like a HUGE SCAM.

  

  Business Response

  Date: 06/26/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ********* concerns. We have reached out to her directly to provide clarifying information and next steps to continue. I look forward to assisting Ms. ******** further. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23518310
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  No one from Ashworth has reached out to me directly to provide clarifying information and next steps to continue. I keep calling Ashworth to be told they have created a ticket number. I even talked to someone yesterday and tried to enroll in semester 5 again (even asked her to take the payment over the phone so she can open semester 5 for me and she said she could not because it is self served system now and only I could do that). I was met with this "This site can't be reached" and Your payment has failed" every time I try to enroll in semester 5. Mind you yesterday, I could not get to the screen to even see semester 5 contract, let alone make a payment, so why is your system saying a payment has failed? Your IT team need to fix this issue asap. All I want is for semester 5 to be open. Do not tell me I have to pay for semester 5 again because your app does not let me enroll for the next step. Why can't this issue be fixed? 

   

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern,

  I regret that *** ******** has not yet received my email communication sent yesterday, 6/26/25 at 9:26am. I have sent a secondary email to the email address associated with her account in an attempt to touch base. The secondary email has been sent out today, 6/27/25 at 10:38am. I would recommend *** ******** checking her spam and junk folders for the correspondence. I have included a screenshot snip of the email sent for reference. 

  I look forward to assisting and coming to a resolution for *** ********. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/28/2025

   
  Complaint: *3518310
  
  I am rejecting this response because: Ashworth keep asking me to send screenshots. I have sent so many screenshot to so many representatives and they still have not resolved my issue. If ******* would look at my notes with previous representatives then they would see the screenshots of me getting a message from Ashworth saying I'm enrolled in semester 5 (which I still can't get in). They would see screenshots of my bank statements showing I paid 3 times in total with 1 refund (even though theh keep saying I only paid * times with 1 refund because that is what they see in their faulty system). The last screenshot I sent was sent to representatives Angel * days ago with the screenshot showing the error message I receive while trying to get in the enrollment website. This representatives is now asking me to send screenshots again. Why do I have to keep sending screenshot to so many representatives. All screenshot are in my notes. This is the same run around I been getting for a month now. Everyone just keep asking for the same stuff then tell me a ticket is created and I would get a response in 3 to 5 business days. In 3 to 5 nothing changes and I have to start all over again with the same screenshots another representatives. I will provide once again all screenshots I have sent to previous representatives. 

  
  Sincerely,
  
  ***** ********

   

  

  Business Response

  Date: 07/01/2025

  To Whom It May Concern,

  I am happy to advise that Ms. ******** has officially enrolled in Term 5 of her program as of 6/28/25 and her ledger card has been adjusted accordingly. We have also ensured that Ms. ******** has active courses available within Term 5 to continue learning. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am a new student that was recently enrolled for the online course and I've been having a it of trouble logging in, I've sent numerous password resets yet I've not seen any in my inboxes. I'm eagerly awaiting to start my ****** but I need assistance logging into my account, thank you.I also have been getting the invalid credentials everytime i tried to login with the correct credentials, I'm not sure why it keeps telling me that the information i've keyed in is incorrect?

  

  Business Response

  Date: 06/09/2025

  To Whom It May Concern,

  I welcome the opportunity to address Mr. ****** concerns. We attempted to contact Mr. **** via phone but was met with an error message. To overcome this, we have sent Mr. **** a password reset link via email and also requested their most up to date contact information to avoid any issues of this nature going forward. We will continue to assist Mr. **** to ensure his log in is successful. We are excited to support Mr. **** on his academic learning journey with us. 

  Thank you,

  *******

  Learner Success Accommodations Specialist