Complaints

This profile includes complaints for My Rent Source Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  My Rent Source Property Management

  160 Glenda Trce Newnan, GA 30265-3863

• 

  My Rent Source Property Management

  PO Box 72839 Newnan, GA 30271-2839

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is regarding to an apartment move out security deposit of $1,000 and the charge of total $1,965 (my original $1,000 plus $965) that "myrentsource.com" as the property management is requesting.I think the total charge of $1,965 is unfair and would like to get into a mutual agreement with them, I've being trying, but this seems to be impossible.The apartment address is:******************************************** Thank you.

  Business Response

  Date: 01/31/2025

  Hello ************************* you for the quick response. Im very sorry that we are not in agreement.However, as expressed in my previous email we are only charging you for the 11 ways. Most managers would charge you for the whole interior but we did not. If it helps I will be glad to offer you a $100.00 dollar concession from my own personal funds as courtesy, but that is the best I can did given the damage at this property.
  
  ******************************** *****
  Property Manager/Broker
  IG: @myrentsource
  
  My Rent Source, LLC
  Property Management
  160 ****** Trace
  ****************
  Main Office:  ************
  Direct:  ************
  ***************************************************************
  
  Need a discount? Receive a $50.00 dollar statement credit by referring a friend today!!
  
  From: **** ****** <**********************************>
  Sent: Friday, January 24, 2025 2:35 PM
  To: ****** ***** <***************************************************************>;***** **** <***************************************************************>
  Cc: ************** <*******************************************>;******, **** <****************************>;***** ******** <***************************************************************>
  Subject: Re: 207 ******* Unit C1 - **** ****** complain
  
  Hi ******, thank you very much for your response, I really appreciate it reviewing our case.
  
  I'm sorry about the patched walls, I guess we were just trying to help, but the true is that we don't believe we should be changed for 11 walls.
  
  I'd really appreciate if we could have a quick meeting to get into an agreement,please let me know if you do have a chance maybe early next week so we can review pictures and items from the move in and the moving out forms.
  
  In order to try to solve this issue ; we consider 11 walls it's just too much and do not agree on this, but we'll like to agree on 5 walls  that we think it's fair, please let me know if this could help to solve this issue and I could make the payment right away. Even if I'll be charged $1,500 to move out (that's more than I've ever paid from 2 houses and 2 apartments together in 10 yrs).
  
  
  I'll really appreciate any considerations on this matter.
  
  
  
  
  Greetings.
  
  From: ****** ***** <***************************************************************>
  Sent: Friday, January 24, 2025 6:52 AM
  To: **** ****** <**********************************>;***** **** <***************************************************************>
  Cc: ************** <*******************************************>;******, **** <****************************>;***** ******** <***************************************************************>
  Subject: RE: 207 ******* Unit C1 - **** ****** complain
  
  Good morning ********************** are you doing today? I hope you and your family are staying warm and safe with all this cold weather.
  
  My name is ****** ***** and Im the owner and broker for MRS. ***** you for being a good tenant and I appreciate your willingness to keep the communication open regarding your move out disposition. Ive gone through all 210 move out photos, email correspondences and your move out disposition. Please know that we have no desire to keep your security deposit or anyones deposit for that matter. However, we do have a legal obligation to uphold the lease agreement (in which all parties mutually agreed to) and process your disposition per the lease agreement/GA landlord tenant law. All move out charges are valid. In this specific case most property managers would charge you for a full repaint since you modified the walls with a different color and without landlord approval.However, we understand your intentions were genuine and we are only charging you for the 11 walls.
  
  ***** you for your tenancy, please let me know if I can assist further.
  
  ****** *****
  Property Manager/Broker
  IG: @myrentsource
  
  My Rent Source, LLC
  Property Management
  **********************
  ****************
  Main Office:  ************
  Direct:  ************
  ***************************************************************

• Initial Complaint

  Date:10/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out on July 31, ****************************************** my name for July 31, 2023. The power continued to be billed in my name and I called GA ***** to put the bill in the name of the owner and they said they don't resolve issues like this. I have contacted My RentSource mulitple times, even had the bill sent to the office location and spoke to ****** at My RentSource with no resolution. The outstanding bill is dated Aug. 30- Sept. 15, 2023 with a balance of $114.69. I would like this **** paid and out of my name before GA ***** sends it to collections. I purchased a home and moved out May 19, 2023 and do not use GA ***** in my current home. My RentSource can either pay GA ***** or they can disburse a check to me in the amount of $114.69 so I can pay the bill.

  Business Response

  Date: 10/13/2023

  If you disconnected the utilities with the provider, then the utility company should have disconnected them regardless of whether or not the owner or the management company had them reconnected. So, if you truly got them disconnected, then your fight is with the utility company, not My Rent Source. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 20506342
  
  I am rejecting this response because: I am following up to indicate that if I was supposed to re-paint the walls then I would have done so but it was not stated as a requirement on their move-out inspection guidelines, see attached. I am requesting to be reimbursed the $600 for paint because I could painted myself for much cheaper.

  
  

  Please follow-up regarding this issue.

  
  
  Sincerely,
  
  *********************;    cause I have videos of light turned on in the kitchen area. She refused to provide any proof of light bulb outage. I provided a professional receipt of having the duplex cleaned. They are charging me a balance of $5.00 but I am requesting a refund of $765.00. They charged me for 3 light bulbs at $15, $600 for paint, $25 for christmas lights that my immediate neighbor has plugged into her duplex and her chair- which I cannot control. They are also charging me $125.00 to clean all cabinets when all cabinets were cleaned. They have not provided any pictures or videos that the cabinets were dirty.

  Business Response

  Date: 08/23/2023

  She was credited back for the xmas lights and for one light bulb.
  
  cleaning needed -all drawers, cabinets, oven, HVAC room door, exhaust fan in bathroom these areas were missed.  She was only charged for a light cleaning
  
  She was charged to paint both bedrooms due to the damage to the walls.  They were in poor shape.
  
  She was provided all the photos via email on 8/2/2023 at 10:49 am.   
  

  Business Response

  Date: 09/20/2023

  We do not want tenants to repaint walls for several reasons. Painting should be done by hired professionals. When it isn't done by a professional, tenants typically make it worse. Tenants do not have the right paint color or finish. If walls were taken care of and not damaged or marked up, there would be no need to repaint. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20062121
  
  I am rejecting this response because:
  This company not only never reached out to me by phone after not having air for 47+ days,  when I mentioned this to *************************** (Property Manager) she hung the phone up in my face twice. The vendor that they sent advised me that the repair wasnt finished. My Rent Source needs to reimburse me for half the rent that I paid to them. I was told yesterday by *************************** that the owner of the home was not responding and as a result I had to suffer. They could have easily advised the owner that they would be billing the charges for the repair to his account the same way they advised me they would be billing a hot water heater to my account after the owner had already filed a claim with his insurance company and been paid. They did not give the same due diligence to me the tenant  although Ive held up to my end of the contract. If you request all of my repair records from them you will see that Ive had to wait months for repairs to be done. 
  Sincerely,
  
  

  Business Response

  Date: 05/16/2023

  We acknowledge that the tenant reported that her ** wasn't working properly on 04/27/23. The Work Order was immediately assigned to a vendor who provided a quote of nearly 3k to fix. We sent the estimate to the owner for approval and had to wait on him to give us approval and payment in order to proceed with repairs. We rec'd approval from the owner and funds and the repair is scheduled to be completed today, 05/16. Sometimes HV** repairs can't happen overnight. The temperatures in ******, ** over the last month have been extremely mild and hovered in the 60's and low 70's for the majority of the month of April thus the ** being out was not considered an emergency situation. It's only been within the last week that the temps raised into the 80's. Again, repairs can take time to complete and aren't fixed overnight. Furthermore, the maintenance coordinator who was assigned to the ** was indeed been let go along with 2 others in the last 3 months so we are doing the best we can. 

  Business Response

  Date: 05/16/2023

  I'm certain the office can assist you further with any repairs. I'm sure if you just talk to the office, I'm sure a rent compensation can be considered.

  Business Response

  Date: 05/19/2023

  After I looked into your complaint further, it turns out we have already provide you with a rent concession that we felt was justified given the fact that that the temperatures during the month of April and early *** were in the 50's, 60's, and low 70's in ******, **. Secondly, the roof was replaced and that roofing company caused the damage to the **** system and they were required to make the repairs and again, repairs take time. Lastly, you were in fact communicated with multiple times regarding this matter. If you'd like to discuss this matter with me personally, please call the office as this is not the platform to discuss matters that could easily be resolved with a phone call. I'm glad to hear the **** system was repaired before the temperatures got above 80 for an extended period of time. Looking forward to hearing from you. 

  Customer Answer

  Date: 05/16/2023

  As you can see this ticket was opened on 4/5/2023. They deleted the original ticket and reopened it. Please refer to screenshots of messages between their office. Im not sure why they would choose to lie when a repair shouldnt take over 45 days not to mention, I do not live in *******, I live in ******, ** and the temperatures have been hot. Which doesnt matter. The A/C should work at all times there should be no excuse that the weather was mild. This same company took 3 months to send someone out for rodents who begin to build a nest under my engine, what was the reason for that ? 

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20062121
  
  I am rejecting this response because:
  
   
  Complaint: 20062121
  
  I am rejecting this response because: This attachment clearly shows that this company continues to close out work orders without first communicating with the vendor on whether or not the work was completed. The vendor specifically stated that additional work needed to be done and that he would give the notes to My Rent Source. Why have they not communicated with the vendor, and why are they asking me to submit a new work order ? They also closed my initial work order dated 4/5, when there was never any work completed whatsoever. They issued a $150 concession, not even 6% of my rent which is nowhere near reasonable. In addition, the average temperature in ***** was 76 degrees and *** is 84 degrees, not that should even be taken into consideration as the A/C should work properly in the first place. What has happened during my stay here is that My Rent Source has allowed the owner to hire cheap outside vendors for every repair and when Ive suffered as a result, their response has been its well within his rights. 
  1) I submitted a request for my toilet= The vendor they hired caused my water bill to increase by hundreds and they would not credit until they sent someone back out and a month went by (4 months) until they issued a credit. 
  
  2) Hot water heater replacement = Vendor spent 12 hours in the home, no water for a full day, and the quality of the work was if a 3rd grader. The vendor left white products all over the garage floor and My Rent Source response was well its the owners garage see attachment!
  3) The A/C had a leak and left brown stains on the ceiling= I was advised that they fixed the issue and thats cosmetic the brown stains have to stay. So for almost a year I had brown water stains on my ceiling ( see attachments) 
  Take a look at all of the maintenance request Ive submitted just in the last 6 months (theyve deleted the rest) 90% of the request took months to address. Not to mention, you can clearly see the tickets being closed out and then being reopened by a manager. Ive been more than patient, reasonable with My Rent Source, even when they knew the owner of this home attempted to defraud me out if $2500 and they were going to allow him, they still allowed him within that same month to increase the rent by $400 after he advised that he had already been paid by his insurance carrier. 
  
  

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

  Business Response

  Date: 06/01/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  *******************************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are looking to relocate to ******, **. We came across this property management company and would like to see this company's business practices to be investigated. Unreasonable and NON REFUNDABLE fees are our main complaint. $350 pet deposit is one thing. Making said deposit non refundable is not standard practice. It has been my experience that pet and security deposits are refundable if there is no damage at move out. Not with these people! Then on top of the initial deposit they want to charge $35 a month for the pets! $50 per person non refundable application fee is a little shady when they can choose what application to move forward with when multiple applications exist and no one gets their fee refunded. It should be first come first serve. All of this is stated on the company's website, but it is still shady in my opinion. This also makes the company appear to be making extra money hand over fist without delivering any services or products.

  Business Response

  Date: 11/09/2022

  It is very common practice to charge a pet fee. You can't move in anywhere without paying a pet fee. It is not a deposit, it is a fee and standard practice. $50 application fees are extremely low. Most apartment complexes are upwards of $100.00+. Our fees are minimal compared to most. If you don't agree with the fees, you certainly don't have to pay them. Apply elsewhere. There are other management companies out there charging much more though. 

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Property management company My Rent SourceLLC on behalf of the property Owners of said propery located on ******************************************************************************** Filing complaint about the business operations concerning its business practices of notifying tenant that lease is being non ************* currently renting at the above location as the Legal Tenant, who was not notified in any way in writing that my lease was being non renewed I was made aware when the maintenance person contacted me about performing a move out inspection, and now someone has called to shut off my utilities to switch to their name. I made several attempts to resolve this matter however ***************************, claiming to be a licensed realtor advised that no notification was required and that a phone call was all that is needed.In order to resolve this matter, I expect for said company My Rent Source LLC, to properly serve notice according to ** State Laws, together with the owner of the property confirming this request that I am to vacate the premises, on or before the lease expiration of 10-31-2022

  Business Response

  Date: 10/21/2022

  Good Morning,

  The owner of this property passed away and his heirs would like to sell the property. Mr. **** was issued a verbal notice as well as the notice in writing which we've attached. ************ is upset he is having to leave the home however we issued him property notice of non-renewal but he's not happy about it. I do feel bad however the it's within the new owners right to do with the property what they wish.

  Thank you,
  ***************************

  ************