Business ProfileforBrothers on the Move, LLC

I choose this company for the move based on a fellow officer. I truly regret it. This complaint is about the company and not the men who showed up. The company hired those men. First my apartment flooded during the inclement weather in Georgia and I was displaced. Extremely stressed out I was required to leave my home immediately. I picked Brothers on the move with little research and that is my fault. Three young men showed up to my home, who was polite but under experienced. They broke two piece of furniture that was fairly new (less than a year old). They required a lot of direction. They acknowledge the damage was based on neglect. They forgot to put the guard rail up and items fell off the back of the truck. I understand basic hazard when moving versus pure neglect. The move was $ *****. I initially refused to pay but was reassured that Monday I would be fully reimbursed. That was a lie. I call the company and was advised I didnt purchase insurance. The moving company removed my items from my apartment and placed it on grounds at the apartment. No transportation required. Insurance really? Insurance with a deductible of 500. My items were $400 so I still wouldnt be reimbursed.This company is void of any accountability. The individual in management is the epitome of unprofessional. No call back, no reimbursement, no apologies. I had to call back three weeks later in reference to damages. I was advised they would not fully reimburse me despite the negligence of their staff. I was advised I should not have thrown the broken items away but their employees did. I was advised I should have called while the business was closed. And speak to whom? I provided receipts showing the items were brand new and was offered Pennies for my items. I work hard for the items I own. I later found out that none of my property was wrapped before being moved or going into a garage.