Complaints

This profile includes complaints for Chaparral Boats, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chaparral Boats, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chaparral Boats, Inc.

  PO Box 928 Nashville, GA 31639-0928

• 

  Chaparral Boats, Inc.

  300 Industrial Park Blvd Nashville, GA 31639-1817

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new 2019 Chaparral in 2020 from a dealer. When we received our boat in May from an indoor boat storage unit for the off season, the vinyl on the console had pulled off the console, looking like it shrank. We keep the cover on the boat when not in use and it is also stored under a canopy in the summer. The boat only has around 100 hours in 4 years use. This totally is a manufacturing defect. We have done nothing wrong and stored the boat in the most favorable way. I would expect Chaparral to repair the console.

  Business Response

  Date: 06/13/2025

  Hi *****,

  We are sorry you have had an issue with you dash vinyl.

  From the photos it appears as if the glue may have failed.

  Unfortunately your boat, ************, is several years past its warranty period for this type of issue.

  As a goodwill gesture, Chaparral is willing to send a new replacement vinyl piece at no charge. The old piece would need to be pulled off, glue cleaned and the new vinyl glued on.

  We would just need a good shipping address and we can get that ordered.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Chaparral ****** in 2023 brand new from the dealer and immediately had electrical issues. I have tried to work with the dealer to get them fixed, but despite two years of back and forth, the issues have never been fixed or new issues have arisen from trying to fix the electrical issues. I paid $10K for an A/C in my cabin and it has NEVER worked. They installed the wrong parts, then they had faulty wiring, then bad parts in the panel. Still, to this day, it does not work.
  
  I have had it in the shop so much, nearly 1/3 of my time owned it has been in the shop.
  
  This weekend, we had an electrical fire on the boat and now my boat is a safety hazard. I am at the breaking point and the dealer is no longer even contacting me. I have years of texts of him saying Chaparral acknowledges fault. I have years of communications about how bad it has been.
  
  I just want to get this resolved and I don't want to get injured in a boat fire from their negligence or inability to do the right thing. I need help!

  Business Response

  Date: 06/04/2025

  Chaparral has been in contact with your dealer. They should be contacting you about the issue. Chaparral stands ready to assist in remedying the issue should it be our responsibility.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a customized 2022 Model Chaparral 30 Surf boat in 2022. Chaparral delivered the boat in April 2023 and it never has functioned properly. it has been missing components and programming and despite repeated attempts to resolve with Chaparral it still has not been resolved. chaparral has not made any real effort and has deferred to dealer ***** marine who seemingly doesn't know what do to or doesn't care. Chaparral has repeatedly attempted to deflect the issue stating that the boat is a hybrid and doesn't perform like other water sports boats; however THIS boat doesnt perform like the same model of boat in the same year plus or minus a year. Chaparral continues to ignore that fact and make no attempt to resolve. I have spent over 300K on this boat that has never functioned as designed and promoted.

  Customer Answer

  Date: 05/13/2025

  The initial purchase was in 2023 and has been ongoing. Including the fact that Chaparral has a 5 year warranty on their product and is not honoring that to resolve the defects. This did not Occur in 2023, it has been continuous since 2023 including email communication from them today again deflecting.  This is well within 12 months.

  Business Response

  Date: 05/21/2025

  After speaking with our propulsion team, our ***** rep. and
  *****, your boat is operating within normal parameters.
  
  This boat is a hybrid sport/tow boat.  It will not
  perform like a true tow boat.  Nor will it perform like a traditional
  sport boat with a full hull bottom.
  The same is true of all our SURF boats.  There is a
  performance tradeoff for the benefit of multi-functionality.
  I do apologize if the boat doesn’t align with your
  expectations.
  We have offered several things as goodwill to help the boat
  meet your expectations.
  I have sent you and the dealer a blank copy of our performance
  test sheet and requested it be filled out as best as possible and we are happy to review
  further but at this time there isn’t anything additional we can offer.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new *** *** boat from chaparral. Immediately upon delivery, we noticed there were issues with the horn and overhead lights not working and it is almost impossible to fill the gas tank. We immediately contacted the service center where we live in *******, and have been told multiple things to delay, fixing or repairing the boat. Additionally, within the first six months, we noticed
  1. Molding and Molding of the seating, despite the boat being completely covered washed and dried properly and
  2. Absolutely unacceptable paint fading to the point where the navy blue paint looks like a tie-dye white and blue.
  
  We again contacted chaparral about this issue and they tried to claim that it wasn’t under warranty despite already identifying that these are defective product products and have changed the paint and the seat material already. We asked for a callback and they promised to make one, but never did. We then contacted another chaparral dealer in *******, and they were gracious enough to follow up for us. They reached out to chaparral and they were told that chaparral would contact us directly to resolve the issues but they never did.
  
  Two points:
  1. chaparral’s warranty is not as explained given that none of their dealers want to service a boat that they did not sell, which means you can only get the warranty if you never move away from the dealer that sold you the boat. Fraud to represent this nationwide warranty.
  2. a boat is intended to sustain wet/sunny environments water without unusual deterioration. There is an implied warranty of merchantability that the paint will not fade more than commercially, reasonable, and also that the fabric used in the boat will not become moldy with proper care. Chaparral obviously agrees they have a defect and changed their paint and their fabric material, similar to Grady White Boats. Yet, Grady White is standing behind the boats already sold and replacing fabric and paint.

  Business Response

  Date: 01/28/2025

  ************
  
  1. Repair lights/horn defect
               -    We believe these items should be covered under the extended
  ********* Product Protection coverage. Please find copy attached.
  
  2. Repair gas tank defect (slow to fill)
              -    We have offered some goodwill to assist with this issue.
  
  3. Repaint with no defective paint
              -    No goodwill has been offered for this issue. The boat is not
  painted, it is pigmented gel coat.
  
  4. Replace interior fabric with no defective material
              -    We are willing to offer a goodwill discounted price for a complete
  interior replacement. Customer would be responsible for installation, crate and
  freight.

  Customer Answer

  Date: 01/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1.  It does not indicate that Chaparral will definitely cover the lights and horn and gas issue under warranty, but said we believe it will be covered  Given my difficulty getting anybody to service this boat under warranty, this response is not sufficient and meaningless. Chaparral offers a warranty nationwide, but the only person willing to provide any warranty service is the selling dealer. This leaves anybody who moves out of state at an extreme disadvantage.  I need to know 1. will these be covered absolutely for certain, and 2. by which means and which shop will it be performed.

   

  2.  Paint:  The pictures have been provided to Chaparral, and they clearly have issues with the discoloration of the exterior navy colorof the Boat — gel or paint - That should not occur within 6 months of use. It is my understanding that they are currently using a different paint and/or that this gel coat  was not properly applied. We ask that they remedy the situation on the gel coat/paint and or paint and return it to its original and intended color of navy blue. The boat is intended to be in the sun and on the water. There is nothing that a boat owner can do to cause this condition of drastic fading.  In fact, it seems some other process was used for the door on the side of the boat as the door is perfectly blue but all the paint  around the door is faded and unsightly.  Pretty clear this is not owner fault and a defect that should be covered under written warranty and implied warranty of merchantability. 

  3.  The fabric is clearly a subpar material and has been phased out by chaparral for all new boats beginning in **** I think.  Again this boat is intended to be used on the water and splashes, moisture, and heat are expected. The boat owner can only be expected to keep it clean and dry and protected when it is not in use. We have complied with those.  Their offer of correction is very unclear. If they are willing to replace the interior fabric at their expense, we agree.  If however, it is something else, It is not clearly explained. Obviously we do not feel that after paying $250,000 for the boat that we should have to pay for new fabric to replace fabric that does not meet the expected and anticipated use of the Boat fabric.

   

  We want to work with chaparral, but this boat manufacturer has to stand behind the materials. It puts in the boat and also require dealers to service the boats under warranty. If the local dealers will not service the boat, the warranty is useless.

  We have provided pictures to chaparral directly and have tried to attach them to this response, but your form is not allowing the attachment. We would be happy to email them to you under separate cover.
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 20** Chaparral *** *** at the boat show in January. Part of the deal was adding a few additional items to the boat (bow filler cushion, cockpit table, and extended aft bimini). The bow filler cushion and cockpit table have been installed by my local dealership. The extended aft bimini has been sitting at the dealership for awhile now but the price quoted has changed from $815 (which is what the Chaparral website shows and what my dealership and I agreed to pay) to a MASSIVE $2,600.
  
  My dealership has gone round and round with Chaparral about why the price has tripled. Even thought their website clearly states it's a $815 option, they refuse to honor their published price. After over a month of back and forth communication, I'm told that Chaparral considers the $815 as an "additional fee" to be added to whatever the regular bimini top costs. But I already have the regular top, so why would I pay an additional $2,600??
  
  I would like Chaparral to honor the price displayed on their website. They are more than welcome to have the standard top back (which I did not order and do not want).
  
  I would also like Chaparral to more promptly RESPOND to their dealership and attempt to work with them when asked about a simple issues like this...it shouldn't take a month or more to get feedback. These folks sell and service your boats and your reputation is everything in this business.
  
  I've included a screenshot from Chaparral's website of their false advertising as a point of reference.

  Business Response

  Date: 04/25/2024

  Hi ****,

  I do apologize about your unhappiness. Our online builder is not intended to be used as a parts catalog or for pricing on standalone parts orders. When the folding arch option is added, there is a standard bimini top that is included within the arch option. The $815 listed on the online builder assumes a credit for the standard bimini when the extended option is added.

  Since this was a standalone parts order, there was no credit applied for the standard bimini so the full parts pricing was charged.

  I hope this helps explain things a little better.

  Customer Answer

  Date: 04/25/2024

  
  I am rejecting this response because:

  I was quoted $815 by my dealership.  I ordered the extended top, NOT the standard one. Seems like the easiest resolution would be to swap the top out for the extended one and send it back for use on another new boat. Why is this a “standalone parts order” instead of a swap?  Can Chaparral partner with my dealership to resolve the issue?  It seems like an easy win/win fix to me. What am I missing here?  Could someone from Chaparral call me and walk me through what to do? 

  
  

  Business Response

  Date: 04/26/2024

  Hi ****,
  

  Your boat was ordered with the folding arch option which includes the standard bimini. Your dealer placed a standalone separate parts order for the extended bimini which is why the price was more expensive since the standard bimini was not able to be backed out. We are not able to swap out the canvas on a standalone parts order. 

  I'm happy to give you call later this afternoon to try and explain further. Say about 1:30pm EST. This is the number I’m seeing, (***) ***-****.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022 purchased a Chaparral boat. Boat does not work properly. The GPS, Cruise control, etc fail upon use. Havecontacted Chaparral numerous time in the last 15 months with no solution. They sent a tech out to **** last fall to fix the issue, but was not successful. This boat has been sitting at the dealership for over a year. Chaparral will not provide assistance in fixing the problem. This is a brand new boat (2022) that has never worked. I would Chaparral to replace the boat if they can not fix the issues with this model.

  Business Response

  Date: 06/20/2023

  ***,

  Thank you for reaching out. We understand you have had an issue with the boat. We have tried to coordinate getting ***** and ****** to the boat to resolve the issue.

  My current understanding is the boat is being taken to our other dealer, **** ****** for them to work on and try to resolve the issue.

  They have a staff that is more familiar with the newer technologies being installed in boat and we believe they will be able to resolve the issue.

  Customer Answer

  Date: 06/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They have not offered an solution.  We found the dealer that could "possibly" fix the issue. We had to get the boat there, Chaparral did not help us in any way. 

  Chaparral reps have avoided all phone calls and emails form both myself and ** ****** for over a year. 

  If Chaparral is using ****** and ***** products in the boats they sell, they are responsible for them working properly.  We did not purchase a "***** Boat" but a Chaparral Boat.

  A ****** rep came out last fall to "fix the issues". He was not able to fix anything, per a test on the lake. That's where the help ended from Chaparral.

  The new Chapparal dealer, ****** ******, has agreed to TRY to fix the issue. There is no guarantee what so ever. If they are unsuccessful, what then?

  Chaparral has not offered to replace the boat.

  Also, the boat has sustained body damage while in the care of ** ****** the past year.  It wouldn't be there if Chaparral took care of the issues.

  It's been 15 months now with no effort what so ever from Chaparral, at what point do they replace the defective product they sold?
  
  
  
  Sincerely,
  
  
  
  *** **********

  Business Response

  Date: 06/30/2023

  ***,

  ****** ****** and Chaparral are actively trying to get the issue resolved.

  One of our techs have been on the phone with them all afternoon.

   

  Customer Answer

  Date: 07/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Please reopen this case. It is not resolved. Their so called "phone calls" did not happen. The issue is most definitely not resolved. The boat still does not work properly. ****** ****** did their best, but did not fix issues.

  **** **** *** ********** *******************
  
  

  
  
  
  
  Sincerely,
  
  
  
  *** **********

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 ****** with 67 hours, has been in yalls shop(GA) for going on 7 months now, I can not get anyone on the phone that has any answers at all. Also no one will call me back with an update, so basically I’m wondering if I’m ever going to get my boat back?? Customer service is the worst I have ever seen! I would like for y’all to purchase the boat back so I never have to deal with ****** again

  Business Response

  Date: 05/02/2023

  Customer has been contacted via phone and made some demands which are currently under review.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Chaparral **** ****** *** **** from them in *** of 2020. The boat has been broken down so many times and it only has 60 hours of use on it. The last time I brought it for service was ******* of 2022, and this time I left it at the Somers Point Location. It was a simple list of repairs.
  1. The gas gauge was off by 25%
  2. The depth finder wasn't working for the 3rd time
  3. The motors were not synching up RPM wise at low speeds and high speeds
  4. The trailer needed to be serviced, repack the ball bearings with grease etc.
  5. Detail the outside of the boat and winterize
  
  The boat was there *******, November, December, January, February, March and I would call and call asking for updates but they rarely ever had one. Finally **** ****** The General Manager stated that the head gasket was blown and they were trying to get it covered by the warranty company. Well that failed because they said there was an OVERHEAT at one time according to the computer which they said was my fault, then they indicated there was "likely " something sucked up into the impeller that caused the overheat and I should call the insurance company. The insurance company covered it but then they told me they could not get me a motor right away. Are you kidding me?
  I took the boat from them to bring elsewhere for the repair and on the way home one of the wheels on the trailer started smoking badly BECAUSE THEY HAD NOT SERVICED THE TRAILER. It cost me 500.00 to fix the trailer. We also had trouble finding some of the parts they had taken off the motor and when I got really mad at them, which I think I should have been at this point they stopped responding to me. After the new shop installed the new motor, at half the price ********** was going to charge, we had trouble with the software on the boat and I contacted ********** for help. Of course **** ****** the GM said " I think we should go our separate ways" knowing there was NO ONE ELSE IN NJ to service my boat.

  Business Response

  Date: 04/28/2023

  *******,

  We do apologize you have had issues with your boat and our
  dealer.

  Unfortunately your issues seem to stem from the engine, ***** ***, which is solely warranted by the engine manufacturer, *** *********** ************ *********, or other non-warranty related issues.

  To my knowledge there are other ***** *** dealers in NJ, you
  would need to confirm with those dealers or *** (************) directly for
  verification.

  ****** *** ***** ************** ******* * **** ******* **** ***** **** ****** ** ***** * ***** ********
  ***** ****** *** ****** ********** ******* * **** * ***** ***** ***** ************* ** ***** * ***** ********

  We would be willing to reach out to ********** on your behalf to
  try and reconcile the issue with them but cannot force them to work on your
  boat as they are a private business.

   

  Customer Answer

  Date: 04/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  from the very moment that I purchased this boat, it has constantly been in a state of disrepair. From the electrical system to the depth finder, the touch, screen, delaminated, the gas gauge doesn’t work,the rubber mats were not installed correctly on the boat and came up. It had to be reinstalled, I could go on for hours this boat is a complete disaster and it doesn’t even have 60 hours on it.

  what compounded, this problem and exacerbated it significantly is the dealers extreme level of indifference to collecting my problem after they collected my money

  You’re supposed to stand behind your product and go out of your way to make your customer happy

  Nobody went out of their way for me. They held onto the boat for seven months without rectifying the problem and actually caused more significant problems by not addressing some items.

  I still don’t have my boat back and the suggestions that you made with regard to servicing the boat or not acceptable because ***** ******* doesn’t service Chaparral jet boats. I have already called there and the ****** *** **** **. while they are very nice people are usually not available on a study and consistent basis so they will not be able to provide me with the resolution I deserve and require.

  This boat is a complete nightmare, and will continue to be one without anyone to help me. I don’t understand how you can expect me to keep this boat at this point since it has been in the shop more than I’ve had it in the water and I live on a lagoon with a lift so that’s saying something.

  This has been the most disastrous purchase of my entire life

  And I can’t be expected to deal with us on an ongoing basis. It’s not fair the boat is a lemon.

  
  
  
  Sincerely,
  
  
  
  ******* ***** ***

  Business Response

  Date: 05/04/2023

  *******,
  
  I understand you are upset about your current situation and I’m
  not disputing the fact you have had some issues. To our knowledge, all warranty
  related issues were taken care of during the warranty period.
  
  We have reached out to *** for ***** *** dealers in proximity
  to you, please find below.
  
  ****** *** ***** * **** ******* **** ***** **** ****** ** ***** * ***** ********
  
  I do apologize for the inconvenience this situation has
  caused but Chaparral doesn’t warranty or service the ***** *** engine. That lies
  with the engine manufacturer. The *** person I spoke with did say their retail
  customer side, (************), *** be able to give you more locations.
  
  If there are any warrantable issues or questions I would be
  more than happy to assist with those.
  
  I understand you wish for Chaparral to repurchase your boat,
  a request we will have to respectfully decline.

  Customer Answer

  Date: 05/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  my boat sat at the ********** ****** ****** ****t for seven months and they only fixed two out of five warranty jobs

  Now I have a new engine in the boat which to be honest with you I don’t even think I needed, but the boat is now stuck in neutral, and it’s been diagnosed by the current mechanic for the last two weeks and they can’t figure out why it won’t go out of neutral

  For some reason, the electronic testing equipment is not recognizing the connection for the *** on the Port side so it’s not recognizing that motor at all

  This is the problem that I had as well when I drop the boat off last fall and ******* at ********** ******

  I don’t understand why this is so difficult. I feel like they intentionally or not fixing my boat and I don’t understand why.

  Nothing text seven months to repair. That’s a joke. They could’ve texted much faster than that and yet it just sat there and nothing got done

  Now you want me to drive to ***** *** ******, which is 75 miles away from my house and leave the boat there for how long another two months

  In three years that I have owned the boat it has been in the shop for a total of nine months and it only has 60 hours on it

  I never had an issue with any of the ****** boats I have, but this is a lemon

  I don’t care how the boat gets fixed but I just need somebody to fix it immediately

  So I justifiable solution for me would be for everything on the boat to be fixed right away, so that I can sell it and move on with my life

  Can you orchestrate the repair and get it done quickly and motivate somebody to actually do it, so it doesn’t sit there for the entire summer

  That is something I would be willing to accept

  
  Sincerely,
  
  
  
  ******* ***** ***

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you *** update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary. Chaparral needs to make me whole somehow, if its not buying the boat back they at least need to fix my boat and help facilitate the repair since there are no dealers anywhere. As soon as the boat is fixed I am going to sell it which will effectively close the case. But it has to be in working order to sell it. 

  Sincerely,

  ******* ***** ***

  Customer Answer

  Date: 05/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the motor is not the issue that we are discussing here, it has been replaced and covered by insurance and that is not what I’m talking about

  Every single system on the boat has broken down at least once and some systems twice

  The transducer which controls the depth finder, had to be replaced at least twice

  Multiple speakers were replaced in the boat on several occasions due to static

  The gas gauge has never read, correct since I purchased the boat

  The touch screen display delaminated, and had to be replaced recently

  The ****** top didn’t even sit when I initially purchased a boat it had to be replaced, and the replacement is terrible

  There’s no place to even bring the boat for repairs except for ********** ****** which is incompetent

  The second place that you gave me is only a part-time repair shop and a full-time ****** *** **** sales place. They’re not full-time mechanics.

  Recently, we just had to replace the entire wiring harness for the boat because you were unable to get the boat into gear and move forward. It was stuck in the neutral position since last *******.

  That is not the motor and the primary reason why I brought it in to the shop in the first place

  ********** ****** never repaired the issue and I had somebody diagnose the wiring harness problem at my expense because ********** ****** will no longer work on my boat because I’m dissatisfied that it took seven months for them to repair 40% of the things I asked them to fix

  So we’re not talking about the engine we’re talking about all the other problems that I have. I need somebody that I can bring the boat to that is going to be able to fix it within a reasonable travel distance of my home or I need ********** ****** to do a better job and take me back as a customer.

  And I’m going to need to be covered for the wiring harness and this job that was just done by a mechanic and ***** *** ******. I’m waiting for the invoice now which should have been a warranty job.

  I would like to present the receipt for that job with an explanation for Chaparral to review and then I suggest you review my records for all of the non-engine related issues that I’ve had

  And I want to resolve where I’m able to get my boat repaired in the future

  
  
  
  Sincerely,
  
  
  
  ******* ***** ***

  Business Response

  Date: 05/12/2023

  Mr. ******

  
  Your vessel, ************, is almost 2 years past its
  warranty period for these types of issues. The Chaparral component warranty is
  one year which started *********.

  
  With regards to my mention of engine and ***, the *** Module
  (Intelligent Neutral and Reverse) is part of the engine package and warranted
  by ***. It was not my intent to cause confusion by referring to it as engine
  related issues.

  
  I reached out to ***, the warranty
  on those components expires in about 10 days, *** *** ****. You should be able
  to reach out to them, (**** ********, to start a case. They will want your engine serial
  numbers: ******** *** *********

  
  I understand your dilemma on having no
  dealer to make repairs. The only warranty currently left on your boat from
  Chaparral is the Limited Hull Warranty. If you have an issue arise in the future,
  we are happy to work with a non-affiliated repair shop.

  
  Most shops should be able to assist
  with normal boat related items. Unfortunately, we can’t force a dealer to work
  with you.

  
  As for a shop who can work on any
  engine related issue, *** should be able to point you in an appropriate
  direction.

  
  If a shop has a question about a boat related item, our customer
  service team, ***** ********, would be more than happy to speak with them to
  try and assist.