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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this car wash in September 2023, paying with my debit card and since that time $49.97 is continually being deducted from my account each month without permission. *** tried contacting them and theyre saying they cant locate contract info yet money continues to be deducted. My bank institution has issued two temporary debit cards after counseling my current debit card and this continues to be a problem. the bank refunded in the past, but is now doing an investigation however, deducted funds are not being reimbursed at this time. this brings my account out of balance, because of their negligence or fraud. After one visit September 2023 im, $49.97 deducted from that point afterwards. the bank has worked with me refunds but this needs to stop please

Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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