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Business Profile

Home Improvement

Reed Home Improvements, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a formal complaint against ****** Reed Home Improvements LLC. I hired Mr. **** to do some repair work at my home in **********, ** back in August of 2023. The work consisted of replacing the upper and lower deck hand rails of my home which he did for a price of $1,000 which was paid in full by check. I also asked Mr. **** to repair a pergola in front of my home and to add some hand rails to the 3-4 stairs to the entrance of my home in which Mr. **** stated would cost $500 each. Mr. **** started the repairs on the pergola but NEVER finished the job and he was paid the $500.00 in full by check. Mr. **** also started the handrails by installing to upper post, he NEVER FINISHED EITHER JOB. As of 9-21-24 Mr. **** has not returned to finish either job or REFUNDED MY MONEY FOR THE PERGOLA in which he was paid $500.00. Me and my wife have contacted Mr. **** through phone calls and text messages and he has avoided us. On 9-12-24 Mr. **** stopped by my house around 11 am told me he would return on 9-21-24 to complete the work he had started on the hand rails. Myself and a friend completed the work on the pergola so I didn't need his services for that anymore. On 9-20-24 Mr. **** texted my wife stating he would not be out on Saturday 9-21-24 to complete the installation of the hand rails. I would like to have a FULL REFUND OF MY $500.00 for the pergola work Mr. **** did not complete. I also would like to have this FORMAL COMPLAINT against Mr. **** filed against him. Thank you.

This business is not BBB accredited.

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