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Business Profile

Tree Services

Toby's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Apr 2020, I paid paid ******************* of Toby's Tree Service a $7000 down payment to remove 28 pine trees and 1 Maple tree with the roots. The total cost of the removal and rooting grinding was $17,000. For almost six months after receiving the deposit, **** Tree Service stated different reason why they could not start removal on any trees, like waiting on good weather, sick tree removal personal, too busy, or other excuses like could not get connexes. After six months, a crew finally showed up and cut down 5 pine trees and hauled them away. Since then, I have called them repeatedly to find out when they were returning to remove the rest of the trees, especially a dead pine tree that could fall and damage my home. Was told two months ago that they would be here soon to take it down, even if they could not haul it away. Of course, they never came back. Have been calling every other day to ****** cell and office but now cannot get an answer or return call. I need **** Tree Service to either finish the job or return most of my deposit.

    Business Response

    Date: 07/26/2022

    In response to ******************** complaint, there are many discrepancies to his claim. The contract was signed in April 2021, not 2020. It's 26 trees not 28. There were 8 trees removed not 5. 


    The office has been in touch with **************** as early as last week 7/22/2022. We have been in communication with him 12 times to keep him updated on when his job would be done. **************** also notified our office on 5/16/2022, that he would be going out of town from June 3 - 8, 2022.

    There are situations that are out of our control, such as weather and equipment, but we do our best to keep the customer updated.  

     


Toby's Tree Service is NOT a BBB Accredited Business.

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