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Business Profile

Transmission

A-1 Transmissions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was over charged and lied to..He also try to charge me 13% on Transmission. Said van was ready to be test driven on on Tuesday.. Went by on Wednesday and new transmission was in box in parking lot. Paid extra ****** to get my work van back on Monday..Got it back on Thursday.

    Business Response

    Date: 06/04/2024



    Thank you for your letter regarding the recent transmission repair on your van. We appreciate your feedback and would like to clarify a few points.

    As we discussed previously, you were fully aware of all charges related to the repair, including the extra cost to expedite the transmission's arrival. You specifically requested that we prioritize the repair so that you could have your van back in time for work, as it is essential to your livelihood. We understood the urgency and delivered the vehicle to you within 5 days, exceeding your expectations and beating the dealer's estimated 7-week timeline.

    Please note that our team met the agreed-upon deadline, and your van was ready for pickup on the scheduled day. However, you had already extended your rental period and informed us that you would pick up your van on Friday. This decision was made by you, and we were not responsible for any additional rental fees incurred.

    We want to reiterate that you were fully informed of all costs associated with the repair, including the expedited transmission fee. Our team worked diligently to ensure your van was ready on time, and we delivered on our promise.

    Thank you for your understanding, and we hope to continue serving you in the future.

    Sincerely,

    *************************;

A-1 Transmissions is NOT a BBB Accredited Business.

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