Complaints

This profile includes complaints for Sons Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sons Honda

  200 Highway 81 W McDonough, GA 30253-6405

  
• 

  Sons Honda

  105 Sons Dr McDonough, GA 30253-7627

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Sons Honda regarding my 2022 Honda Pilot, which I dropped off on Tuesday, July 8th, for a repair involving the front camera that controls the brake system, adaptive cruise control, and auto high beam. At the time of drop-off, my windshield was intact with no visible damage. However, while in the dealerships possession, a crack appeared in the windshield, and I was not notified until two days later.Throughout the process, I was forced to initiate all communication with the service team. On Wednesday, after receiving no updates, I contacted the dealership and spoke with *******, who stated the vehicle had not been serviced due to a delayed part. He made no mention of any windshield damage. ********* later claimed to have called me and left a voicemail on Wednesday, but I never received such a call or voicemail. I can provide call logs and written voicemail records to confirm.On Thursday, after multiple attempts, I finally spoke with ******. This was the first time anyone acknowledged a windshield crack. I immediately informed him the damage was not present upon drop-off. On Friday, ********* returned my call after I had contacted the dealership twice. Her tone was defensive, and she refused to investigate the issue or accept responsibility. She claimed a voicemail was left from ************, which I discovered is registered to the **************************, not Honda. When I pointed this out, she falsely insisted it was a Honda number.********* also stated she was the only one authorized to handle the issue, implying no one else would review or overturn her decision. I find this unacceptable. I am requesting an investigation and for the dealership to accept responsibility for the windshield damage that occurred under their care.Documentation is attached.

  

  Business Response

  Date: 07/11/2025

  In response to this claim, the customer left her vehicle in the night drop for repairs to her vehicle. The part did not arrive until Thursday, hence the vehicle was not pulled into the shop until Thursday the 10th to perform repairs. We offered goodwill assistance to the customer to assist her in these repairs and were able to get her assistance through  American Honda. We did this as a courtesy to the customer as she is outside of her warranty.   As the technician pulled the vehicle into his stall, he noticed right away that there was a crack in the top of the windshield at the driver's side by the rearview mirror. This crack was on the interior of the car, it was not external. The tech immediately called me and the dispatcher to inform us we cannot work on this vehicle to replace the multimedia camera until the windshield is repaired. There is simply nothing we could have done to this car that would have caused this to happen on the inside of the windshield. The vehicle was never worked on due to the detection of the crack in the windshield. I did contact the customer on the afternoon of 7/9/2025 and left her a voicemail to inform her of the delay in parts until 7/10/25. I, along with my assistant manager, contacted the customer 7/11/2025 after she left a message and informed her that we were not responsible for the damage to the inside of her windshield. Customer picked the vehicle up today, 7/11/25, without any repairs being performed.

  Customer Answer

  Date: 07/11/2025

  I am including more evidence from my security camera at from from Tuesday July 8th at 7:12 pm when I was getting ready to take the vehicle to the dealership. I do have video footage as well that I can hand over to show that was not a crack in the area of the windshield that the dealership is saying was there. I am also requesting that the dealship show the same proof to keep transparency open. 

  

  Business Response

  Date: 07/15/2025

  Again, the crack is on the inside of the windshield. The vehicle was dropped off prior to opening and there is nothing that we could have physically done on our end to have caused this issue. The inside crack will not be visible externally because it sits in the tinted part of the windshield. We will not be offering assistance at this time.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23586546
  
  I am rejecting this response because I directed by upper management to speak with **** ******. I have sent him several emails with no response. I have also noticed that he has responded to others on this platform. I will continue to take the necessary actions to get my issue corrected. The crack can be seen inside and outside the vehicle. I have both camera footage and video footage that the crack was not their when dropped off at thd dealership.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/23/2025

  After careful consideration, we have decided that we will take care of the windshield contingent upon the customer getting the goodwill repairs that she originally came in for. Although we still stand firm on our previous statement, the customer has been a valued repeat customer, and we wish to do what is best for our customer in this matter. So, the customer will need to make an appointment to have these repairs made if she wishes to proceed at this time. This will be our only offer to the customer.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint because I was referred to this Honda dealership by a few mechanics due to the specific issue that we are having with our 2021 Honda Accord. We are three specific mitigation system issues which affect collision braking system, road departure, and adaptive cruise control. I called Sons Honda today and spoke with a woman. I cannot remember her name. She stated that there is a ****** diagnostic fee to find out what the issues are, and she wasn't able to give an estimate on the cost. I have already emailed corporate about this because we already know what the issue is. It tells us when we turn on the vehicle. We only want those specific issues fixed and nothing additional. We don't feel like we need to pay the ****** fee because one has already been run on the car and again, we know what the issues are. She also stated that our issue is a known issue. We are wanting the repairs done at a reduced rate or for American Honda to take care of the cost because this is a known issue. I thought there was a recall for this specific issue. If not, with it being a known issue, we shouldn't have to fully take care of the cost. We have already emailed corporate but decided to reach out to the dealership to see if they would assist us in this matter. We just would like some assistance with this matter. The woman that we spoke on the phone rushed us off and wasn't of any assistance.

  

  Business Response

  Date: 06/19/2025

  At this time, we have not been given the opportunity to diagnose this customer's vehicle at our facility. It is our process to inspect and diagnose all vehicles before making any repairs to the vehicle, and our diagnosis fee is $179.99 plus taxes and shop supplies. The customer will need to bring this vehicle into us for proper diagnosis in order for us to make any repairs to the vehicle. We cannot make repairs to a vehicle based off of internet forums or another facilities diagnosis. If there is a warranty extension through Honda, they still require us to do a proper diagnosis of the vehicle before any repairs can be made. Thank you.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charge almost $700.00to replace a tire rimand hubcap.I was told it would cost me $347.00.I guess this employee was trying to get part of her salary and fr **** will. not be going back to Honda again or buying another Honda.Sons Honda is ridiculous.******** *******

  

  Business Response

  Date: 06/04/2025

  Hello, my name is ***** *****, Service Director with Sons Honda of *********. After reviewing the customer complaint, I was able to do some research and found the estimate given to be $383.97 plus taxes and shop supplies coming to a total of $465.80. $15.00 of this was a core charge due to the old rim being damaged beyond repair, hence a core charge. I am not too sure where the $700.00 quote is stemming from at this point. At no time has this customer asked to speak to me or management to resolve this issue.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc purchased a new 2024 Honda from Sons Honda for our daughter in May 2024. The car is registered under ****** *****. Starting in November, while driving, all the sensors/light associated with the wheels and brake system started to flash. She took the car to ****** Honda is ********** (this was our closest location). The codes pulled up that it was a faulty left wheel sensor. The dealership replaced the sensor and we retrieved the car. In December, while driving, the same exact thing occurred. We took the car back to ******. The codes pulled up that it was tight wheel sensor. It was replaced and we picked up the car. In January, while driving, the lights appeared again. We took the car back ******. Codes indicated it was the left and right wheel sensor. After complaining to both the service manager and the general manager at ******, regarding the fact that this is the third time the car had been up there for the same issue and it was not properly being fixed, they took a closer look. They put there best mechanic on it and he found that there was leak coming from up under the hood somewhere (they are aware of the exact location) and the water was causing shorting out the sensors. They also noticed that Everytime the car was brought in, it was raining. After locating the leak and assuming this is the cause of the issue, they attempted to patch it but realized they would have to take the car apart. I was advised by the general manager to call corporate and make a claim. I called Honda corporate and made a claim (Case number: ********). I spoke with corporate about the situation. They took notes and advised I take the car to Sons Honda as they are more inclined to try to fix the car or replace it. Sent the car to Sons 1/25. Explained everything to the advisor. I received a message 4 hours later saying the car was ready. Impossible. I called and spoke with the service manager (*****). Asked him to speak with ****** and read the notes regarding the problem. ***

  

  Business Response

  Date: 02/18/2025

  We have spoken with Ms. ****** and she has a loaner vehicle to drive until her vehicle is repaired. We are working hand and hand with American Honda to get this issue taken care of after receiving it from ****** Honda. Sorry for any inconvenience.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue has been resolved.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was sold with positive equity, yet I still have to wait from today, 11-15-2024, to receive my check, while they already have my vehicle up for sale to make a profit. It's frustrating that I have to wait from 10-25-2024 to possibly 12-16-2024 for them to get the physical title, especially when titles can be transferred electronically. Sales Manager ***** informed me today that they have to have a physical title in hand to pay mea title they have to request and have yet to do as of 11-15-2024 because I left the dealership unsatisfied after paying for a ride to get there, and the lien was released on 11-9-2024 from HONDA FINANCIAL. I've been using Lyft and **** , Everyone lies when asked about specific people, especially the General Manager.They have kept my car for nearly a month without paying me. Since being sold on 10-25-2024, not one associate has called me to provide an update, not even the sales associate I worked with, ******* "DJ." Ive been doing all the work myself. **************************, my loan provider, informed me that the dealership signed their check to pay off my loan on 10-29-2024. They waited an additional eight days to mail the check, which was sent via certified mail on 11-6-2024, and the loan was fully paid off by 11-9-2024.I called ***** **** on the 9th to confirm the **** REMOVAL, which he said he was waiting for to issue my check. He then claimed they were waiting for the lien to be released from the title, which could take an additional 20 days from 11-9-2024. On 11-11-2024, after contacting Honda Financial myself, they released the lien, which takes 24 hours, according to the agent. I informed ***** ****, and he said he would keep watch. Now it's 11-15-2024, and I'm still waiting for my So, I have to wait until Monday, 11-19-2024, for someone to request the physical title from the **** which could take an additional 2-4 weeks for delivery. My check date is expected between 12-2 and 12-16-2024 from originally 10-25-2024. More to add..

  

  Business Response

  Date: 12/05/2024

  I am sorry for any miscommunication Mr. ****** but I have never spoken with you. My name is ******* ****** *** and I am the General Manager. Upon my investigation I found that we had an issue obtaining a payoff due to the account being a few months behind. We are very sorry for any inconveniences. I also verified customer has received payment before expected dates. 

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ran my credit 4xs all hard inquiries, after the sales manager stated he would do a soft credit check i told him i had all credit info on my phone and that it didn't need to be done, i was told that mine wasnt right ..it was right enough to let me know they ran my credit4xs while i was there waiting to have my oil changed, spoke to the sales manager right there and he said nothing just looked shocked,also tried to pressure me into trading my car for something 2xs more than my 2021 honda which was crazy simply because last month i was told it couldn't be traded because of the emissions light being on. which I took it to them, to get a diagnostic ran last month or so. all warning lights are on paid 170 for diagnostic was told turbocharger underboost was okay even tho it thru the code out for it...now I'm being told it may be my catalytic converter, in which I'll have to pay 400 + just to check it an the wiring.spoke with someone about this and was told they would have to run diagnostic on every light that's on which is just crazy, why wasn't that done with the first diagnostic test.also was told I needed rear breaks last month, went in yesterday only to learn I didn't need any breaks but whenever i back up they scrub loudly,, I'm paying for an extended warranty that had the same mileage as the warranty from honda at the time I got the car in nov.of 2021 so that was a rip both expired is what i was told why am i still paying for the extended warranty?I was told they couldn't tell me who the extended warranty came from.I tried to be nice about everything but once I started looking back over my records I really feel like I have been played with on multiple visits. Several other issues also

  

  Business Response

  Date: 08/09/2024

  My name is ******************************* General Manager of Sons Honda and I will be more than happy to sit down with you and the Sales Manager involved to go over any questions you may have in reference to your vehicle. Just let me know a day and time that is convenient for you. If a direct call is needed I can be reached at *********************. Thanks and have a good day.

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2019 Honda Pilot to Son's Honda in *********, ** for service diagnosis on Monday July 9th, 2024. Son's Honda confirmed the diagnosis as a defective " Torque converter ", causing vehicle to judger. Recommendation from Honda, replace the Torque converter, $4,700. Honda currently has a recall for ********* vehicles of same make, models and transmission issues with defective problem with Torque converter. I was advised by the Honda service manager to contact Honda Corporate customer service ( assigned case # ********* for financial assistance since this is a on-going quality part defect issue. Honda denied my request for assistance due to I wasn't the original owner of the vehicle. I purchased the vehicle with around ****** miles and it currently has ****** miles. Even the mechanic acknowledge he has seen this issue before and was able to quickly diagnose the problem as a defective Torque Converter. I am disappointed with Honda's decision to denied financial assistance, specially considering the ongoing issues with Honda transmissions as evidenced by the current recall for ********* vehicles. I would greatly appreciate your feedback, assistance, and support in resolving this matter with Honda. Thank you for your attention to this issue.

  

  Business Response

  Date: 08/07/2024

  After investigating this complaint it was found that this 2019 Pilot is not listed on any recall issued by American Honda. Unfortunately, I am not in control of American Honda's response to financial assistance but if you have the work done at Sons Honda I can help with discount pricing on the repairs. Thank you and have a good day.

  Customer Answer

  Date: 08/07/2024

  Sons Honda, thank you for your response and offering to adjust the price of the repairs. Sons Honda quoted me $4700 to replace the Torque converter, what would be the offered discount if completed at Sons Honda? 

  BBB 

  Can this same written complaint be sent to American Honda? I had previously written American Honda and was assigned  case # ********. I would like to have my written complaint forwarded to  American Honda , can this be done if Sons Honda is not responsible for the financial assistance or responsible for my current complaint? 

  

  Business Response

  Date: 08/16/2024

  If you have the work done at Sons Honda my discount will save you an additional $883 off your original quote of $4700. So that will be $3817 plus tax/fees.

  Customer Answer

  Date: 08/20/2024

  I don't accept this offer from Honda. I unfortunately have to pay to have my car repaired for a known Honda defective Torque Converter. Why else would you have a recall for ********* Honda vehicles with same diagnosis?

  Question for Honda: What happens when " not if" a recall on my 2019 Honda Pilot is issued. Will I get reimbursed for my unnecessary personal expenses?

  I need to have my car fixed and will have it done at a more reasonable price based on multiple estimates I have received from reputable businesses. 

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Honda Accord Touring Hybrid on Oct 3, 2023. The car has about 4-5 drive modes. The car drove like butter when I first purchased it. A very smooth ride. I went into Son's Honda dealership The same place where I purchased thr vehicle for the very first oil change around December 2023 or January 2024. The service advisor recommended having my tires rotated. I agreed. After the tire rotation the car drove very rough and felt like I was driving over gravel on every trip. I returned to the dealership and spoke with ***** the service manager. He drove the car and didn't find an issue, we'll this is because he doesn't know what the car drove like on Oct 3, 2024 the day I purchased it. He only experienced what it was like to drive it after the tires had been rotated. I emailed ***** a few days after the tire rotation and told him what I was experiencing. He recommended a balance and I paid for the balance. Now, I am requesting a refund of the balance because I know they are not going to exchange the entire vehicle because of all the issues I have experienced since the tired were rotated. I can not use all drive modes because it still feels like I'm driving over gravel. It's not a smooth ride like it was prior to the tires being rotated. In normal and other drive modes the battery that operates the hybrid portion is a very rough and vibrational take off in which it is suppose to be smooth. This has been a nightmare since having tires rotated. I recall as I was waiting on having the oil changed I heard a customer in the customer lounge tell her service advisor don't touch my tires; last time yall touched my tires and my car hasn't drove the same since. Now, I know exactly what this customer was talking about. I would like a REFUND of the nearly $200 I spent on the balance so I can go to another Honda dealership and have my tires put back to the original position they were in when the car was purchased and pay for the balance and mounting at another dealer.

  

  Business Response

  Date: 04/23/2024

  Our Service Manager reached out to the customer and refunded the customer and set up an appointment to go over and do our best to handle her concerns. Sorry for any inconvenience this may have caused and thank you for the opportunity to correct it.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sons Honda, In ********* GA.I Took My Vehicle To Sons Honda To Have ************* Changed.Upon Arriving, I Spoke With A Service **** ***** *******, His Tone And Demeanor Was Quite Unprofessional Initially.I Left My Vehicle There, And After After Heading Back Home And Waiting For Approx An Hour And A Half, I Phoned And Spoke To *******, That Told Me My Vehicle Would Not Be Ready For Another Hour Or Two, And This Is What He Told Me!!I Expressed That I Would Be Returning For My Vehicle.Upon Returning I Spoke With *******(Manager), That Went To The Back, Brought My Vehicle Around And Said It Was Ready!I Was Charged Approx $90 *************** By *******, And at That Point I Left.When Arriving Home, I Decided To ************* In My Vehicle, ***************** Was Never Changed.******************* To The Back, Pulled My Vehicle **************** Line, Knowing ************ Was Never Changed, Changed The Sticker On Windshield ************** Change, And ********************* Vehicle Back To Honda, And A Service Mechanic Was Heard Saying He Saw The Vehicle ************** Line, But Vehicle Was Never Worked On!SONS HONDA IN ********* GA!!How Many Individuals Have Taken Their Vehicle To ********** Change, And It Was Never Done, Because Of Individuals Like *******!!This Was An Intentional Situation!!******* Does Not Have The Maturity, Or Characteristics To Be A Manager!!Sons Honda, In ********* Georgia Has Lost A Customer, That Has Been There For Over Twelve Years!My Friends And Family That Take Their Vehicle There Will All Be Told What Happened, And What ******* Has Done!!This Is An Utmost Shame For Sons Honda Having Someone Like *******, And ******* Working There!! ( Funds Were Refunded)

  

  Business Response

  Date: 04/15/2024

  We sincerely apologize to the customer for the miscommunication within our ******************* We immediately made sure the work was done and we refunded his money for the service. Again we sincerely apologize for this and hope that you will give us another opportunity in the future to show why you continued to come here for 12 years prior to this miscommunication.

  Customer Answer

  Date: 04/16/2024

  ******* Intentionally Did Not Have My Oil Changed!! Please, Do Not Refer To This Situation As A Miscommunication!! This Is The Employees Personality, In Trying to Shorthand Work And Get Back At Customers For Doing Nothing Wrong!! THIS WILL HAPPEN TO OTHER CUSTOMERS, AND I AM SURE IT HAS BEEN DONE BEFORE!!

  REST ASSURED, ******* IS NOT CUSTOMER SERVICE ALIGNED !!

  SHE IS NOT!!!

  

  Business Response

  Date: 04/23/2024

  Thank you for voicing your concerns and they will be addressed. Again, sorry for any inconvenience this may have caused.

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2020 Honda Accord in because I noticed noise from my passenger side rear end. I came in on 3/30/2024 and was told I needed new rotors and brakes on the rear driver and passenger side. It took 2 hours and I paid $680, I left and went home. Later that night I left again and noticed a rattling and scrubbing noise but couldnt figure out where the noise was coming from. Unfortunately the next day would be Sunday so I was unable to take the car in. Today as Im on the way home I attempted to stop at a stop sign and my brake petal goes all the way to the floor almost causing an accident. I was able to pull over and take a look. My entire brake assembly is off the rotor!! My car is sitting in my drive way and Im unable to safely drive my vehicle anywhere at the moment. I should not have to pay to have my car towed to the dealership, I have to take off of work and figure out how to get my car back to Honda and get this fixed. I should also be refunded for this inconvenience and for almost being in an accident for the negligence of whomever worked on my vehicle. I need someone to call me first thing in the morning and have a tow truck sent to me asap. This is ridiculous and unacceptable!! I couldve lost my life because of this HUGE mess up.

  

  Business Response

  Date: 04/08/2024

  Our Service Manager has spoken with and taken care of any issues the customer might have had. The customer was refunded and the vehicle repaired. If there are any other concerns please don't hesitate to reach out to us.

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21511387
  
  I am rejecting this response because, I do not feel that this was sufficient enough efforts considering my life was in danger the entire time. If my brakes would have failed while riding on the highway at those speeds, more than likely I wouldn't even be here typing this. Somebody else could have been killed due to not being able to stop on time. I demand, if not already done, that the technician be fired to ensure this doesn't happen to anybody else. Also I would like for the manager to be investigated to ensure that anybody working for him is not just getting a slap on the wrist for things of this magnitude.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/16/2024

  I want to apologize for any problems caused by Sons Honda. We spoke with the customer and refunded all monies paid as well as offered future at no cost. We handle all disciplinary actions in house and rest assured the persons involved have been disciplined. Thanks for the opportunity.