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            Business ProfileFreedom Mortgage Company

            Mortgage Broker

            Contact Information

            1625 Hwy 42 North

            McDonough, GA 30253

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            1625 Hwy 42 North, McDonough, GA 30253
            BBB File Opened:
            6/2/2008
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/09/2023

            Complaint Type:
            Order Issues
            Status:
            BBB unable to locate business
            I paid a large sum to Freedom Mortgage on May 2023, to reduce my principal and reach the 20% equity threshold to avoid paying additional private mortgage insurance (PMI) premiums. Freedom Mortgage forced me to pay a substantial fee to remove PMI, which was not disclosed beforehand. However, the main issue is that these payments were never considered in my Freedom account. A month later, I got letters from Freedom Mortgage and AmeriHome indicating that my mortgage was transferred to the latter finance company. Freedom Mortgage continued charging me for mortgage insurance, and the large sum I paid to Freedom disappeared. Only to understand this mess, I spent over 30 hours talking with my accountant, my lawyer, and employees at Freedom Mortgage and AmeriHome. I wasted even more time explaining to AmeriHome that it was illegal not to reduce my principal.
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Benjamin L

            01/20/2024

            Zero stars if it were possible.My mortgage was sold to this company. They didn't automatically transfer the payments. They didn't let me setup an account with them to make the payments myself. They didn't call me or reach out. What they did do is send threatening letters that I'm in default, this would potentially be reported to the credit bureaus, and next month I would be in default. Despite the fact that consumers are protected by the *** for 60 days when their morgage is sold. I've been trying to make an online account to make payments since November. Several times I tried to make an account but couldn't because their system wasn't ready, but I left my phone/email so I'd be contacted to make an account when it was ready. I was NEVER CONTACTED. Today it was finally available to make an account, pay the full past due amount. But I can't setup automatic payments.I'm convinced they're making this as difficult as possible to put customers in default.
            Read 2 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

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