Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aspen Dental has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1430 Highway 20 W, McDonough, GA 30253-7305
    BBB File Opened:
    3/3/2016
    Years in Business:
    10
    Business Started:
    5/1/2014
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Julie Grover, Manager
    Contact Information

    Principal

    • Julie Grover, Manager

    Customer Contact

    • Julie Grover, Manager
    Additional Contact Information

    Fax Numbers

    • (315) 295-2589
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On 2/21/23, X-Rays and exams were performed and a credit card approval was done. On 2/27/23, ***************************** and I signed a "Consent for Extraction" document stating that the following eight teeth would be extracted (3, 12, 13, 14, 15, 17, 28, 29). She performed the procedure whereby only four of the eight teeth were extracted. There were three teeth extracted on the upper left side and one tooth extracted on the upper right side of my mouth. No lower extractions were performed. All dental work including extractions, filling, crowns, root canals and lower left side partial was performed by three DDS over a period dating from **** through March-**** prior to my locating to *********, ** in December, ****. Three DDS have performed x-rays, exams and cleanings here in *******. When questioned by hygienists as to how many teeth were extracted, I was told seven, then eight. I am unable to wear upper temporary partial which had to be made twice. I am requesting a refund of four teeth at $334.00 each and a refund of $1119 for the upper partial which I am unable to wear for a total of $2455. The entire amount charged to my Care Credit Account was $5,819.28 on March 9, 2023. No insurance claims are involved. I made an appointment for 10/31/23 and they insist that I need a "deep cleaning" before I receive permanent partials. I was told by office personnel that this deep cleaning could cost up to $2000 which I have left in my Care Credit Account. At this time, I still need dental medical attention and hopefully resolve this issue before moving on.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christian B

    1 star

    07/18/2023

    They are terrible need experienced dentist dentures are way too big cant close my mouth or talk I have been to aspen dental over ************************************************************************************************************* I couldnt get them due to my bone loss and now they telling me I need implants my reply was that I requested them the first time yall told me I couldnt get them theyre response is my bone has healed thats bull!!!!!.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.