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Business Profile

Call Center

TSYS Call Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Call Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged monthly under the descriptor "MERCHANT SERVICE MERCH FEES" for several years, which I mistakenly believed was Stripe. I recently discovered it was an inactive account with Cayan/****************** from a legacy Merchant Warehouse relationship. No services were rendered, no statements were issued, and I received no notice of annual fee increases. They offered to refund only 3 months despite charging thousands over the years.

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Amazon Gift card in August of 2023 and never received it. I was told they would replace it and never received that. I do not get replies from emails and get a run around when I call, call back later between 1 and 5 ; we will email you in the next ***** hours. I am looking for $ **********************

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TSYS Is a credit card processor I have sent a written cancelation request first on about August 31st 2023 as shown in the attached document it was received 9-9-23. TSYS continued to charge $235.90 per month TSYS was contacted and they said they would not cancel because the previous cancel request did not give a reason for the cancellation. TSYS then sent a cancelation form that they use the form was filled out and returned on 11-7-23. On 11-20-23 TSYS replied that the cancelation was declined because of a signature mismatch and requested a copy of drivers license. The Copy of the ** has been sent but I am sure that instead of canceling the account ****************** will just decline for a different reason and continue to steal a few hundred dollars per month unless we can get some help. I have attached the last 3 statements that show no activity in the account and the transcript on TSYS's portal. Thank You for your help!

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our credit union uses TSYS to book miles earned on their credit card for travel. In June we used our miles to book flights to ****, **** suing the credit Union's Fly Miles ******* which uses TSYS Loyalty. On ******************* issued a state of emergency as they have had multiple violent protests and airports shut down. In light of the unstable situation we called the travel agent to cancel our trip and request a refund. We have spent 4 days talking to different agents at TSYS who have given us different information. The last two agents told me TSYS can not help me that the airline Latam has to make any changes, refunds. After calling Latam and ***** airlines both say that since the ticket was issued by a travel agent , that agency has to make changes, cancellations, etc. We have gone round and round and gotten no help. The travel agent should be the customers advocate and help us but they have refused and the last two calls the agent was very rude. We are just looking for the agency to help us cancel the flight (they booked) and ideally get us a refund. If not at the very least a credit to use in the future with no fees as the circumstances are beyond our control.

TSYS Call Center is NOT a BBB Accredited Business.

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