Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately 4 years ago, I hired Depend a coat to repair my gutters, window sills and paint around all of the windows, doors and garage. Earlier this year, one of the gutters they had repaired began leaking again and caused damage to the eaves. The company came out and repaired the eaves but did not properly repair the gutter. It is still leaking and once again causing damage. They have been out several times but have not fixed the problem. Now, all calls to them go unanswered/unreturned and they have not returned to fixed the gutter that should be covered under their warranty.
Business Response
Date: 12/18/2023
I called the customer today and I am meeting the customer at 11:30 tomorrow **** *** *** to diagnose the issue and find a solution.Customer Answer
Date: 12/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I am currently working with the company to come to an agreement on the way forward.
Sincerely,
****** ****Business Response
Date: 12/19/2023
I met with the ****'s today. We agreed on a resolution. We will begin about the 2nd week of **** 2024.
Paul
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