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Business Profile

Express Shipping Services

UPS Store #1919

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a package boxed up to send to ****. I took it to the ups store may 1st 2025 and had them ship it. I paid for expedited shipping. They gave me. Tracking number. Said it would be there the following Monday. Fast forward 3 weeks and no package had been delivered. I typed in my tracking number and it says it was a tracking number for USPS. So I called the ups store and they told me that USPS picked it up. But usps says they dont have it and it was awaiting pickup from ups store.. needless to say nobody wants to take responsibility for my package getting lost. I feel that ups store should take sole responsibility for the package since USPS says it was never scanned into their system. The "manager" has been supposed to call me back with a resolution for 3 days now and every time I call or go down there she's "not in". So not only did they charge me $90 to ship it (usps says they only charged $22) but now they won't take responsibility for the package. This is unprofessional and a bad way to do business. I will NEVER use this place again

    Business Response

    Date: 06/11/2025

     TO WHOM IT MAY BE CONCERN;

    MY NAME IS MARY MANAGER AT THE UPS STORE IN MARTINEZ GA. I'M REPLYING TO THE COMPLAINT AFTER WAITING FOR THIS SHIPMENT BE DELIVERED. AS I TALKED TO THE CUSTOMER BEFORE WE HAD PROCESS THE SHIPMENT FOR THE USPS BUT WE GAVE HIM THE RECEIPT TO PROOF THAT THE PACKAGE WILL BE DELIVER FROM STORE. AFTER 4 PM EVERY DAY USPS COMES TO PICK UP ALL PACKAGES PROCESSED IN MY STORE FOR THE POST OFFICE. RECENTLY WE ARE HAVING ISSUES WITH POST OFFICE EMPLOYEES BECAUSE THEY DON'T SCAN ONE BY ONE THE PACKAGES AND MY CUSTOMERS DON'T HAVE ANY UPDATES ON THEIR TRACKING NUMBERS TRAJECTORY. THIS WAS THE CUSTOMER CASE AND I EXPLAINED THAT TO HIM. THANKFULLY THIS SHIPMENT WAS DELIVERED AND RECEIVED WITH A DELAY ON SHIPMENT. IT IS ALWAYS A PLEASURE FOR ME TO HELP AND SERVE MY CUSTOMER IN THE BEST OF MY KNOWLEDGE. I NEVER DENIED HELPING CUSTOMER BUT I EXPLAINED THERE IS A PROCESS AND PROTOCOL TO SUBMIT CLAIMS. THE SHIPMENT NEVER SHOWED AN UPDATE FROM THE USPS SYSTEM. SORRY FOR THE INCONVENIENT. IF YOU NEED FURTHER INFORMATION OR ASSISTANT FROM ME DON'T HESITATE TO CONTACT ME . THANK YOU VERY MUCH.

UPS Store #1919 is NOT a BBB Accredited Business.

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