Complaints

This profile includes complaints for Marietta Car Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marietta Car Center

  843 Roswell St NE Marietta, GA 30060

• 

  Marietta Car Center

  865 Roswell St NE Marietta, GA 30060-2136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on June 29 and on July 31 the car broke down on me on the Hwy. Upon purchase I gave them a money order for *******. I've made 2 payments. The day after I made the second payment the car broke down on me and they refuse to help in any way. ********************* up on me and states that car break down and I am responsible to pay. I had the car towed twice and also paid someone to put a starter on it only to find out it was the engine.

  Business Response

  Date: 08/28/2023

  Unfortunately, while we are sorry for customer's experience, there is nothing we can do.  The vehicle was purchased AS IS with no warranty or guarantee.   The vehicle was in good working condition when sold and we have no way of knowing what has occured since the sale.   We have not seen or inspected the vehicle since it allegedly stopped working.   However, we do have an arrangement with a repair company who offers our customers discounted repair services.  If the customer would like a referral to the repair shop, she can call the office and ask for Lea.  

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car from Marietta Car Center on 5/10/23. After having the car only 2 weeks i called the dealership and spoke with *** to let them know what was going on. She advised me to bring the car in. I informed her that i had taken the car to autozone and got a diafnostic done. She asked me to bring It in with the car. I dropped the car off on 6/6. I was contacted on 6/9 stating the car was ready to be picked up. Upon getting the car, the check engine light was now on. I contacted *** again and she advised me to take It back to autozone to get the code. She stated that It may be a new code because the old code was because there was no oil in my car. She informed me that my car had absolutely no oil in It. That they had to put about 7 quarts of oil in my car. Took my car back to autozone for them to tell me its the same piece. At this point my check engine light, my battery light and my EPC light are all on now. She asked me to bring It back up to the shop. I do. As we are waiting for them to do whatever on my car she said she would pitch It to the owners that Monday 6/12 about putting me in a black (Jetta) one they had. I call, was asked did i make my 1st payment but now i had to go through the extended warranty. At this point, the car had been to them 3x. Fast forward to 6/30 and on my way to work the car starts blowing out white smoke. I pull into pep boys and called about the car being serviced through my extended warranty. *** Boys did an inspection on my car and informed me that the engine was overfilled with oil and thats what caused the endgame failure/damage. So now i am out of my down payment, and i have paid both months car notes to not even have driven the car in the past 3wks. I am furious and want my money refunded and for them to either put me in a reliable vehicle and/or pay for the damages to my car. I have pics of the contract. Extended warranty. Text messages .diagnostic and the inspection by pep boys. Dont know if It uploaded

  Business Response

  Date: 07/28/2023

  We confirm that customer purchased vehicle from us, which was financed through a third party finance company.  Customer purchased a warranty from third party finance company at the time of purchase.  Despite our having no obligation to, we went out of our way to help the customer.  All of this was done without cost to the customer.  At some point, we reminded customer that he had a full coverage warranty with the finance company and they could assist him with future issues.  In our opinion, we went above and beyond to help a customer despite him having a full coverage warranty with another company.  While we are sorry that the customer is having issues, he purchased a used vehicle and that can happen.  That's why he purchased a warranty.  We hope that the customer gets the assistance they need from their warranty company.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my SSN number would not be used when i went into this business and as soon as i walked in they asked if they can run my SSN to see if im the person who getting the car. During this consumer transaction i was forced to put down 1500$ of my own money on a credit transition (****** Finance charge). On july 10th i looked over my contract and noticed that i never received my right to rescind and when i asked about it i was told why would i give you that and i have no rights. ******* Right of rescission. I want to rescission this transaction for legal reason stated above and demand this company give me all my funds back because this contract is fraud and they took advantage of my consumer rights.

  Business Response

  Date: 07/11/2023

  ******************** did purchase a vehicle from ** on March 17, 2023.   He would not have been told that we didn't need his SSN because that's required for all loan transactions by law.  So, my only response to that is that its untrue.   In complaint, customer stated that he was "forced" to pay $1500 of his own money on a credit transaction.  To that I respond, has the customer never financed the purchase of a vehicle before?  That's how it works.  No one will loan you 100% of the purchase of a vehicle.  There is always a down payment with a loan to cover the remainder of the purchase.   Plus, he wasn't forced to do anything.  He was presented with a form showing him everything about this purchase and the loan repayment.  This form includes everything including interest rate, total interest that would be paid if loan is paid exactly on schedule, the payment amounts and their schedule, the down payment to be paid.  All of this is shown to the customer prior to even preparing much less signing contracts.  It was all explained, and he agreed to (and signed in agreement to) all of the terms prior to our executing the binding contracts.   As for customer's complaint about not having a right of rescission, that's not a thing.  He purchased a vehicle AS IS and there is no right to rescind.  The customer now, four months after purchase, reading his contracts and getting buyers remorse, is not a legal stance on which to unwind the contracts.  We are therefore declining customer's request for rescission and refund.  

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 02-18-2023 Amount ******** down payment still financing Purchased 2011 Jeep patriot at Marietta car center ****************** NE Marietta ** ***** I purchased a Jeep patriot 2011 and my temporary tag expired April 4th 2023 that the dealership gave me I went to get my tag April 3rd 2023 at ****** county tag office and I was denied my tag because my car hasnt been registered and was told to contact the dealership which I did and was told the lady who put information in the system was off today and they told me to go back to the tag office and get an extension on my temporary tag which I have on a recording on my phone of this . I took off work and have to take off work again to get an extension and then take off work again to get my hard tag when they finally put my information into the tag office . The law states they have to put my information in within 30 days and they have failed to do so I called the finance company who I am paying to and they said they havent got my title from Marietta car center yet . Which I have that on recording on my phone as well . I dont understand why am I paying to a company who doesnt even have My title this is a big scam and Im requesting a full refund and the company said no I cant get a refund I have it on recording and this is unfair I dont know what to do

  Business Response

  Date: 04/10/2023

  It is correct that the customer purchased a vehicle from us.   And it is correct that there was a delay in processing her title.   The process of transferring title was began timely but the paperwork was rejected by the state multiple times.  Eventually it was determined that the exact address, including apartment number, given by the customer was not recognized by the USPS.  Each time, we did everything in our power to get the paperwork to be processed, by doing exactly what the state instructed.  But it kept getting rejected, and each time it was rejected it took almost a week to find out.   This is certainly not a scam, we were working diligently for weeks due to an address that was not recognized.  Since the filing of this complaint, we have spoken with the customer and informed her that it finally was processed by the state and she could pick up her tag.   We assume since nothing was said by customer during the call about her ******************** complaint or wanting a refund, that the customer is satisfied with this result.

  Customer Answer

  Date: 04/11/2023

  Marietta car center lied in their response I have a recording on my phone from talking to them about my tag and they never mentioned my apartment number was wrong that has nothing to do with it I spoke with the tag office and they said no information was ever submitted no Im not happy the car check engine light came on after 1 day of having the car and has transmission issues they are a scam as I have stated selling lemons and delay on tags and blames they customer if my apartment number was wrong why they never reached out how would they know they correct number they are liars and scam artist as I said 

  Business Response

  Date: 04/11/2023

  Our previous reply was correct.  We have records to prove it.  We are not however interested in a back-and-forth conversation where the customer just wants to rant and say we're a scam.  We are not offering a refund

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19903934
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************