Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle and sat down with the finance manager, I was explicitly told that I would be able to refinance after 6 months of payments and in fact was encouraged to do so. The finance manager saw the discomfort in my face and demeanor after I explained that the projected monthly payments were a bit higher than Id like. Fast forward a year later, Im told that I cant refinance with the lender he set me up with and actually no bank at all will refinance this vehicle because of the collision damage on the carfax (was ensured its still a clean carfax and would have no issues with resell/refinance/etc. at time of purchase). Ive emailed this company over and over and have submitted contact requests through the website. No one will respond to me and this has been for ******** like to even discuss selling the vehicle back to the dealership as I feel that I was lied to and manipulated at the time of purchase.

  

  Business Response

  Date: 06/03/2025

  We are sorry that you feel this way. Our team has been communicating with you and trying to help you get the correct information.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23380846
  
  I am rejecting this response because although the attempts are sincere, a resolution hasnt been found just yet. Current options still put me the buyer at a disadvantage though the dealership really was in the wrong here. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/09/2025

  Were truly sorry to hear that the options presented to you do not meet your expectations, even though they were designed to help reduce your monthly payments.

  
  Given your current situation, the available options are quite limited, but please know that weve made every effort to assist you to the best of our ability.

  
  We understand this may be frustrating, and we're here if youd like to further discuss any of the available solutions.
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23380846
  
  I am rejecting this response because:

  Business refuses to present an option that doesnt put the original buyer (myself) at a disadvantage to accommodate for business poor practices and misrepresentation. I was lied to and am now forced to accept a bad deal because the dealership is unwilling to do more than acknowledge the issue at hand. Offering bad solutions is the same as offering nothing wasting both yours and my time and further infuriating the situation. 
  

  Only acceptable and fair option: dealership buyback for the price of the current balance of the vehicle (~$23,400 and the recent tire cost of $800) they sold to me with a bad carfax that prevents financing at other institutions and the inability to refinance with the original lender (though this was explicitly told to me at the time of purchasesee how the whole deal was fraudulent and a misrepresentation of my rights). 

  I will not accept an offer that requires me to pay $2,500 to refinance when I have nearly perfect credit and this wouldnt be the case under normal terms, had I been sold a vehicle that isnt practically a lemon. I also will not accept an offer to sell the vehicle for anything less than what is owed and the cost of the tires just put on.$23,400+$800= $24, 200. Not too far off from the estimated appraisal of $18,000-$21,000. How is it fair that the dealership really came to me and offered me $18,000 for the vehicle? Then, **** said he would see what he could do to better match the true value and meet the adjustment neededbut then **** disappeared and did not do this at all. The next phone call was to try to force me to accept the terms and hand over $2,500 to refinance. Refinancing is no longer an option in this situation because the dealership has absolutely untrustworthy and lies to black women to make sales. Yes, definitely feeling targeted as a black woman and ignored with a sprinkle of gaslighting. 
  
  $24,200.

  Sincerely,
  ***** *******

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 ****** corolla from Drive a Dream car dealer. I was told by salesman ******************* that the car has only 62 miles on it and the physical condition of the car was excellent, same as brand new. After the negotiation, the dealer agreed for the out the door price (before tax) of the car for $22,200. When I arrived at the dealer, I inspected the car and found a few scratches and paint chips and the dealer agreed to drop the price to $22,000. After paying off the car with a check, I drove the vehicle back to ************ and I noticed that the steering wheel froze for few seconds several times until I got back home. On July 12th, I took the car to ********* for a wheel alignment, but the technician couldnt correct the alignment possibly due to a broken hardware on the right wheel hub assembly. I also took the car to the shop for window tinting and the technician found out that the car was previously damaged and was not fixed right. The back windshield has been replaced with aftermarket glass and not installed correctly. The trunk lid is tight to open and close. The back seat and the seatbelt werent installed correctly. The plastic panel next to the back windshield was falling off. I took the vehicle to the body shop for inspection, and I was told that the trunk lid cannot be corrected same condition as brand new because the trunk body has been repaired from the previous damaged, the car was repainted, so it looks like brand new. The Carfax report is clean with no reported accidents and repair. I called the dealer and talked to *************** (sales manager) several times and discussed about the car. He was aware about the condition of the car and offered me $400 for the repair, which I did not accept. He knew the history and the condition of the car before he sold it to me, but he lied for not disclosing it to me. If I only knew what happened to the car then I wouldnt buy it. I want to return this car to the dealer and return all the money that I spent.

  

  Business Response

  Date: 08/13/2024

  Response

   

  'At the time of purchase, our return policy was clearly communicated and acknowledged by the customer. As our policy states, we do not offer returns for vehicles. We also encourage all customers to thoroughly inspect their vehicle before finalizing the purchase to ensure they are fully aware of its condition. Customer had the opportunity to inspect the vehicle and was aware of its minor imperfections prior to taking delivery, as is typical with used vehicles and we were surprised by the report provided after customers visit to his local window tint place. 

  Despite our policy, we made a goodwill gesture by offering to cover the full cost of necessary repairs to address the issues raised by Customer. However, we are unable to cover costs for modifications, such as window tints, which were not part of the original agreement.

  We remain committed to working with all of our customers to reach a satisfactory resolution. We encourage him to contact us directly to discuss any further concerns and explore possible solutions. In response to your recent complaint, we have offered to cover the cost of necessary repairs as a gesture of goodwill. However, as mentioned, we are unable to cover the cost of modifications such as tints.

  We encourage the customer to Please feel free to reach out to us directly so we can discuss this further and work towards an amicable solution'

  
  

   

  General Manager

  Drive A Dream

  ********************

  Marietta, GA 30062

  Office: *****************

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22016429
  
  I am rejecting this response because:

  Before I bought the car, I inspected it and found the trunk was hard to open and close. To my understanding, this is normal for a slightly used car that has only 62 miles on it, so it didnt bother me. A few days later, after I bought the car, I noticed a wide gap between the trunk lid and the frame on the right-hand side, so I took the car to a repair facility to fix the trunk. It was thoroughly inspected, and I was told that the trunk lid cannot be restored because the trunk frame has been repaired from the previous damages. There were visible welding joints found, a clear evidence that it was previously damaged and repaired. The trunk lid and the trunk frame were repainted,so it looked like a brand-new car. A regular car buyer like me cannot tell this previous repair unless you send this car to a repair shop for a thorough inspection. The auto dealer has a legal obligation to disclose any major repairs that were made and any known mechanical issues that will affect a vehicles performance in any way. Drive a Dream car dealer failed to do that part. Before I bought the car, I asked the dealer about the condition, any issues, damages, or previous repairs that were made. I was told that there was no issue, previous damage, or repair that was made. Drive a dream used car dealer lied to me for hiding the truth. The dealer is considered fraud for illegal sales practices and needs to close their business.
  

  The car was sold to me for $22,000 before tax. That was about right for a 2024 ****** Corolla with only 62 miles on it, if there are no known issues and previous damage and repair that was made. The car that I bought from Drive a Dream has multiple issues, and one of them cannot be corrected. The dealer needs to drop and correct the price of the car to reflect the actual value of the vehicle.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 amg gts from Drive a Dream with ****** miles. I was told by my salesman Mo that the paint on the car was flawless and that the previous owner had installed a GTR wing on it. We agreed on the pricing and I drove 4.5 hrs to pick the car up on a Saturday.Upon arrival I noticed a chip in the drivers glass and a chip in the paint above the passenger door. As well as a broken and missing brake light in the rear wing. I have it in writing that these issues would be addressed. I have had to threaten bad reviews to get my complaints addressed. First, in ** and in ** no glass company will repair a windshield with the damage in the drivers line of sight. I'm sure as a dealer they knew this. My rear wing brake light was sent out by Drive a Dream, they have been notified that the part does not fit. I took it to the ******** **** dealer and they told me it is not a factory part but some sort of aftermarket part that I can't find parts for.Next my rear wing is leaking. I noticed this as soon as I drove the car in the rain. I was told by the dealer that the part does not have any weatherstripping and will cause long term damage to my car if not addressed by a factory replacement.I have sent over the estimate from ******** over to the General Manager, *********************. The amount is $8,458.64. Only for him to remind me that I bought the car as is. He is now telling me that my salesman Mo should have never said that the paint was flawless and that the wing is a "GTR style wing" not a factory GTR wing. I purchased a 6 year old car that was driven an average of ***** miles per year. I purchased the car under the impression that it had not been modified as everything appeared factory. Drive a Dream has sold numerous ******** amg gts. I am sure that they knew what these issues cost to fix. I want my rear wing replaced with the parts that were told to me that were on the car.

  

  Business Response

  Date: 06/25/2024

  We appreciate your feedback and are sorry to hear about your current dissatisfaction. However, we feel it's important to address some key points that you seem to have conveniently forgotten to mention in your review.
  
  Firstly, As you pointed out, We need to stress that you had an opportunity to thoroughly inspect the vehicle prior to your purchase. We both looked over the vehicle with a fine-tooth comb and we did find some minor imperfections including a small chip in the glass and a paint chip, you had made the trip down here and we agreed to compensate you $3,000 for the repairs which you did not mention in your complaint. We believe that we fulfilled our commitment to rectify any issues present at the time of sale and had an agreement with you that it would be the full and final settlement, which we have written texts, emails, and documents for.
  
  Additionally, it's crucial to highlight that the spoiler on the vehicle was not only present but also disclosed to you during the purchase process. Upon your request for more information on the wing we went into detailed conversations in regards to the specific type of spoiler, while resembling a GTR wing, was not marketed or sold to you as a factory GTR wing. We're concerned about your recent demand for nearly an $8,000 repair to revert the wing to its stock form.
  
  This request comes three months after the purchase and considering it was already discussed prior to the sale, we are unable to compensate you for such an amount so long after the purchase.
  
  Threatening negative reviews and multiple emails threatening to defame our good name if we don't comply with your demand is not an acceptable course of action. Such behavior amounts to extortion and wont work on us and we will be forced to take action of our own since you have now acted upon your threats.
  
  We strive for perfection yet we are human and we do make mistakes. We believe that we went above and beyond to rectify them for you. We believe in fair and transparent transactions for everyone, and we're committed to resolving any legitimate concerns you may have. We are open to continuing the conversation in an attempt to find an alternative method to assist you further, However, we cannot acquiesce to unreasonable demands made under duress.
  

  *********************

  General Sales Manager

  Drive A Dream

  1106 **** Pkwy N

  Marietta, GA 30062

  Office: *****************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/5/2023I purchased. A 2019 Lexus GX 460 from drive a dream. at the time of purchased I was told the initial of the Carfax and at the top it said something about structural damage when I actually asked about that. I was told by the fan the finance manager *****************. That that was because there were just my no scratches and such of that. Vehicle, but everything was fine.. Recently I retired so we don't need a second car and I called a Salesman, I dealt with over the years. And gave him all the information on card the *** number and everything. And this is the second time that I heard this at came back. As a salvage title. He sent me the Carfax which at the end of it. It did say that the car had been in an accident in a parking lot left and front damage was stapled and was towed. And then the car was sold in ********. With someone here in ******* ******* best used cars and they I believe are part of drive a dream. So when I saw that it was salvaged, I then called drive a dream. And like always, you know, you put off like everything. And they asked what I want. I want the car taking back. I didn't pay. Twice as much for a salvage car and I don't believe the bank that is financing. It would like to hear this either. This is ridiculous. And it is not right I should have only paid half of what I paid. For salvage vehicle I want a refund. I want them to take the car back and pay it off. Dents and minor damage

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1st 2023 i purchased a 2016 ****** Cayman from Drive a Dream. The car location is in Georgia, i live in **********. The car delivery hasnt occurred. Every week i am promised a delivery for the following week and then something (an excuse) from their part occurs. This past Friday (12/15/2023) i spoke to Drive a Dream and *** said he would send me an email with an agreement that if the car doesnt arrive by 12/23/2023 they would provide a full refund. No email was sent to me. I paid a deposit of $1,000 and then i wired $36,600.

  

  Business Response

  Date: 12/22/2023

  Customer has been refunded as requested. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* Emailed me and stated he would have his accounting department provide a tracking me to track the check on a reimbursement back to myself for an auto inspection that I requested on car I was intending on purchasing. Car failed the inspection.********************* never provided a tracking number and remit/refunded payment back to me via a check in the amount $237.25.I suggest customers do their homework and utilize the auto inspection option prior to purchasing any used car from a non-manufacturers lot. Imperative action.See belowemail:Good afternoon **** I just wanted to share the report with my service manager to see the notes to get a better idea of why they are recommendedWe specialize in buyback vehicles and have been doing it for a very long time and if anything these cars are in better mechanical shape than any other used car because they have been given the green light by Porsche before we even get them. The leak is understandable, that could happen and could be missed but of course I'll have our own mechanics check it out as well to make sure what's needed because I have driven this car personally and the inspection is just not making sense to me. I do understand your disappointment, but here at Drive a Dream we try to be as transparent as possible and encourage our customers to do their own research as well just so they can make the most informed decision even if that means we don't get the sale, it's all about customer experience. I'll have this car sent to my service **** so they can diagnose the vehicle as well and make any repairs if needed and then you're welcome to take it back to Eurofed for an inspection. If you're not comfortable with the purchase that's understandable too. Please send me your contact info and I'll be more than happy to reimburse you for the inspection.********************* General Sales Manager Drive A Dream ************************************************* Office: ***************** Cell: ************ Fax: ************

  

  Business Response

  Date: 10/31/2023

  Customer has already been refunded as promised and has agreed to close this case and **** it resolved. 

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:10/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2022 I purchased a 2019 ******** GLC300 from Drive A Dream Car Sales. For the most part the purchased went well with my salesman ******. The first question I asked ****** was whether the vehicle had been in any accidents, ****** did confirm the vehicle was in one accident which was basically a fender ******. I continued to finalize the purchase based on his information. I do not recall seeing a CarFax report however today when I attempted to trade the vehicle I was given a CarFax report indicating the vehicle was involved in 3 accidents, one being with the car being totally disabled with the airbags deployed. I returned to Drive A Dream to confront them on the lack of transparency when I purchased the vehicle, the manager presented a CarFax report with what appeared to be my signature indicating I knew about the other accidents, my signatures did look questionable. I did recall doing the paperwork with ***** the Finance Manager at the time of purchase where I again asked about accidents, both he and ****** confirmed that the vehicle had a history of one accident only. I explained to the manager I would not have purchase the vehicle if it was in a major accident, he offered to buy the vehicle back at a price of $22000 which was $11000 less than what I paid. At this time I am requesting Drive A Dream purchase the vehicle at the price I paid which was $33000. The blatant lie about the accident history is fraudulent. They should not be allowed to do this to customers. in my research I found this is not the first time this has happened with Drive A Dream Car sales. The general manager also threatened to *** me ifhowever my statements are indeed factual and true.,****** today in the presence of the finance manager did disclose he only mentioned one accident . Signed *************************

  

  Business Response

  Date: 10/18/2022

  Client bought the vehicle on 02/02/2022. Drive A Dream denies any allegations made by the client. Client also states his sales person told him how many accidents on the vehicle which is false as the salesmen presented the CARFAX to the client and he reviewed the CARFAX at his own discretion. Drive A Dream disclosed all information to the client about the vehicle he purchased and he signed off on all the documents pertaining to the history of the vehicle. Client has made threats to defame Drive A Dream and if the client chooses to do that, Drive A Dream will take legal actions against the client.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an Infiniti QX 30 from Drive A Dream in Gwinnett in August of 2022. Within 5 days of the purchase we started having problem. Every time we drove the car numerous warnings(check engine, emerg brake inoperative, etc) would appear in the display. We called D A D and were told that it was not their responsibility and we would have to resolve any issues with Infiniti. Took it to **************************** (who have been very courteous) and saw of 20 pages of service history/problems with this car. They had had it for 2 months and have been unable to fix the problems. Called the ** at D A D (**********). He said the dealership have done everything legally and would offer no remedy other that as stated previously - deal with Infiniti. There was a notation of branded title in the paperwork that we signed. We would have no idea what a branded title was and it was never explained to us. Had it been and were we made aware of all of the service issues (which we are certain the dealership was) , we never would have purchased this vehicle.

  

  Business Response

  Date: 10/05/2022

  Client purchased the vehicle on 08/10/2022 and bought the vehicle knowing the fact that it is a lemon law buyback vehicle (document attached). All proper disclosures were given to the client. At the time of sale the vehicle was still under  Manufacturer's warranty and was estimated to have 15 months or ****** miles remaining on the manufacturer's warranty as per CARFAX. However, the client started having issues with the vehicle and took it to Infiniti dealership in Gwinnett County and they were unable to diagnose what the issue was. Client called Drive A Dream asking for assistance and *********************, General Manager of Drive A Dream, was able to get with ****** North ******* and help the client get some assistance on the matter. As of now, ****** North ******* and the client are in talks on how to proceed with the repairs of this vehicle and what other remedies might be available for the client from ****** North *******. 
  Drive A Dream is a used vehicle dealership and not an Infiniti Dealership so they deny any and all allegations made by the client. 

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18166659
  
  I am rejecting this response because:
  Perhaps this dealership did the minimum they had to do legally in regards to this sale. Ethically they were totally lacking. They did ZERO to assist us getting with Infiniti to resolve the problem. Their assistance was to tell us we needed to contact Infiniti for any help. WE went to ********************  and Infiniti customer care to try to get help. The Infiniti dealer **************************** said WE could call Infiniti customer care to try and expedite the process which we did. D A D has done NOTHING to solve this. Their assistance is to have us get with various Infiniti entities and let them know what progress we made.

   

   problem
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/06/2022

  As previously stated, Drive A Dream is a pre-owned vehicle dealership and not an Infiniti Dealership. This vehicle is still under factory warranty and it is on Infiniti to repair the vehicle or make right by the client. If there was issues from Drive A Dream ends, we would be more than happy to get involved and provide remedies to the client. 

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18166659
  
  I am rejecting this response because:
  Obviously this business has low ethical standards and will not make a situation right with a client they scammed. Further efforts here are probably futile. We will do whatever we can to keep clients away from these people. Further efforts to get relief will be through the FTC.
  Sincerely,
  
  ***********************