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Find a Location

Consumer's Choice has 1 locations, listed below.

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    Business ProfileforConsumer's Choice

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1706 Lower Roswell Rd, Marietta, GA 30068-3340
    BBB File Opened:
    10/19/2005
    Alternate Business Name
    • Consumer's Choice Automotive Group
    • Consumer Choice Auto Sales
    Business Management
    • Mr. Billy Brackett
    Contact Information

    Principal

    • Mr. Billy Brackett

    Customer Contact

    • Mr. Billy Brackett
    Additional Contact Information

    Fax Numbers

    • (770) 780-6124
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a car from Consumers choice auto on February 9, 2024. A week later the check engine light came on. I was asked to bring the truck in to be looked at. That day I was told that the vehicle needed a catalytic converter, and that it would take about a week to come in, but the car was drivable until the part came in. March 5th the dodge journey started to over heat really bad, I reached out again to Consumers choice and was told the vehicle would need to be towed to the business and could I pay for the tow truck. I informed them that I didn't have that amount to pay. They picked the vehicle up from tire plus. Three days after picking the vehicle up from them, again the journey started to do the exact same thing over heating and smoking. I called Consumers choice again, again they came towed the journey. This time they gave me a loaner vehicle bc I was paying so much for ubers to get back and forth to work. Within four days the loaner car started to run bad. I was told not to drive the car, but I couldn't drive the car. When I asked if there was another vehicle I could use I was told No. I asked if I could get assistance paying for my uber rides that was no as well. I was told they would swap engines in the journey, and that would take a few days. It has been three weeks with no word from this company about my vehicle. The last communication I had was through text messages and no one would answer my phone calls. They just talk over text messages. I would love a refund of my total down payment $2000, and $400 for my ubers I paid to get to and from work. They sold me a Lemon and they should make it right.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessika G

    1 star

    04/27/2024

    They **** no communication at all plus my engine went out in the car and they didnt want to help me with another vehicle or anything. Nobody and I mean nobody came and talked me or see what they could do to help me out. They took my money and I only had the car for two months. People there have no communication skills at all and dont want to help.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

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