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Business Profile

Used Car Dealers

AutoTrader.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Reviews

This profile includes reviews for AutoTrader.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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AutoTrader.com has 6 locations, listed below.

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    Customer Review Ratings

    1.29

    Average of 56 Customer Reviews

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    Review Details

    • Alex C

      Date: 02/09/2023

      We were contacted by Autotrader to start a "FREE DEALER PROGRAM" by ********************* (sale rep from autotrader.) I told her I had no interest but she convinced me that there is no obligation, no charge for one month. I even told her do not say its "Free" and then send ** a bill afterwards. She said "No we wouldn't do that" and I started the free dealer program for the month. After a month she came back and asked if I wanted to continue. I told her I had no interest because it did not work and she left. Fast forward a couple months we now have an invoice for $1400. Is is a complete scam. We never signed any agreements and now have collectors contacting us. This is the WORST company to deal with and BEWARE OF *********************!

      AutoTrader.com

      Date: 02/14/2023

      Autotrader.com is only available to US based shoppers and US based dealers. With a ******** address, no one named ********************* working here, we believe this was from another merchant. We also do not offer a FREE DEALER PROGRAM. This is likely for Autotrader.ca, of which we have no affiliation.

    • Geraldo C

      Date: 02/07/2023

      In the ****************, selling a car by owner while still financing it is almost impossible. TRED made this seamless. Everything was perfect all the way through, with customer representatives helping me along the way at every step. I really don't understand the negative reviews. I probably wouldn't sell my car elsewhere ever again.

    • James K

      Date: 01/24/2023

      This company takes advantage of consumers with it's unfair terms of service and fees. Beware, unexperienced sellers and buyers. Do not use them for your car sales transactions.

    • Chris L

      Date: 12/30/2022

      TRED is an unorganized business that puts consumers at risk. BEWARE of this company whether you are buying or selling a vehicle. I listed my vehicle on TRED, which was not great as it didnt list car details correctly on many websites (one of the main reasons I was using TRED). But the main complaint is that TRED reneged on a closed transaction putting me in ***** way (and they didnt care at all). After receiving confirmation of sale via an email with a bill of sale, TRED informed me to transfer possession of vehicle to buyer and to remove insurance from the the vehicle... But it was too good to be true; hours later a TRED representative called and informed me that they were unable to do the transaction and that they will not release my funds and had to cancel the transaction! It gets even worse I had already transferred possession of the vehicle to the buyer (who lived hours away) and removed insurance from my vehicle (per TREDs guidance). TRED left me high and dry. They didnt call me back for an entire day. When I spoke with a manager, he gave me the email address legal (at) TRED.c.., which I NEVER received an email back from. They removed my car from their website and thats it! This is horrible company - BUYER and SELLER BEWARE They have no internal systems or checks and balances to check on what types of sales they can/ cannot do. They don't care about customers; in fact a representative said that ************, the *** of this ~ten person company wouldnt have the time to hear my concerns. They have misleading advertisement that states something to the effect that you never have to step a foot into a dealership, which is not true. I had gotten my car back from the potential buyer with hundreds more miles on it then when I had tried to sell it. I consider myself lucky considering the car wasnt damaged, despite having 500 more miles on it.

    • Kathleen M

      Date: 10/25/2022

      I ended up on their website when I googled Carvana. When I got to the point where I was asked for bank information, I realized my mistake. I cancelled immediately and was assured that my listing was canceled. when it continued to appear on my credit card no longer as pending but as a charge, I called again and was assured again that it was canceled. That was 3 weeks ago. I have now disputed the charge formally with my credit card company. Meanwhile I suddenly have spams from people who have some of my credit info. EARLIER REVIEWS HERE ARE CORRECT! THIS IS A BOGUS OPERATION. THEY ARE COLLECTING YOUR INFORMATION AND SELLING IT!

    • Behnam M

      Date: 10/24/2022

      Someone or somehow my personal phone, business phone and email have been provided to dealers without my consent. I've been receiving texts and calls nonstop from dealers from all over the country who confirmed that they received LEADS from autotrader.com. When I contacted Autotrader.com they could not provide any information or discontinue this spam. Again, all dealers confirmed that they received LEADS from autotrader.com. How is this possible? I never signed up on Autotrader.com.

      AutoTrader.com

      Date: 10/25/2022

      We apologize you have experienced unsolicited leads from dealers. Can you please contact us at 866-AUTOTRADER to help us better understand this issue.

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