Reviews

This profile includes reviews for Northwest Exterminating Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Northwest Exterminating Company, Inc. has 26 locations, listed below.

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  Northwest Exterminating Company, Inc.

  830 Kennesaw Ave NW Marietta, GA 30060-1003

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  Northwest Exterminating Company, Inc.

  4355 N Henry Blvd Stockbridge, GA 30281-3661

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  Northwest Exterminating Company, Inc.

  104 Rejen Dr Carrollton, GA 30117-4269

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  Northwest Exterminating Company, Inc.

  2649 Marietta Hwy Canton, GA 30114-3955

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  Northwest Exterminating Company, Inc.

  929 Buford Hwy Sugar Hill, GA 30518-4829

Review Details

• Review fromMaria I

  Date: 03/31/2025

  1 star
  I wish I'd read this sooner. Less than a year ago, they told me I had termites in a tree, and then they charged me for putting poison in it. I immediately started seeing termites, and they told me they were subterranean, and they made holes around my house. I also paid a lot of money and kept seeing termites. Finally, they said they had to put up a tent, and obviously, I also paid a very high sum. It was all the worst nightmare. Now, less than a year after all of this, my house is flooded with termites. I call and call, and a "boss" comes, and then another "boss," and they pass the buck to the company they subcontracted to put up the tent. Meanwhile, I'm still stuck with my house, uninhabitable, and unable to breathe because I have to put poison in so the house doesn't fill up. It's the worst, most irresponsible, and mediocre company. I hate having fallen into the hands of these thugs.

• Review fromMelissa D

  Date: 12/02/2024

  1 star
  Terrible company. Inaction led to extensive damage. We are taking them to small claims court

• Review fromAmanda S

  Date: 11/19/2024

  1 star
  Terrible customer service. Don't use them for termite bond/ services. ******** ****** that works at *********** office is extremely rude, horrible communication and even worse customer service then I have experienced in a very long time. I will be telling everyone I know to NEVER use Northwest for any type of pest treatment. Extremely , extremely disappointed!!!!!!!!!

• Review fromTaylor M

  Date: 11/15/2024

  1 star
  Theyve created a fake account under our names and keep calling to collect quarterly dues. Yeah, please dont do business with them.

• Review fromKathleen R

  Date: 11/14/2024

  3 stars
  I am conflicted. I want to use NW Exterminators for my new home because I used them for my previous home, had great service and results from a fantastic technician-****, BUT, the billing department leaves a lot to be desired. I pay for the year in advance because I dont like people taking money out of my bank account or using my credit card. My contract year seemed to get shorter each year. The time came to sell my house, I let them know I wouldnt be renewing and kept them abreast of the progress plus to see what services would transfer to new owner. When a closing date was set, I let them know, again, that I wouldnt be renewing my services. This is when I find out that they had raised their price mid year w/o notification and that they excepted me to give them more money before I could close out my account even though I had already paid up front for that year. Finally got that resolved BUT 3 months later the billing department contacts me again for payment. Thankfully I save all documentation and customer service is helpful, its just their billing department that is preventing me from using them again. Did not care for the laxidaisical bee tech nor the attic inspector either but for termite/pest control technician gave outstanding one-and-done service so Im conflicted and still trying to decide.

• Review fromTheresa W

  Date: 10/03/2024

  1 star
  Do not use this company! They do not stand behind their termite service agreement which I have been paying for annually for over 10 years! Now I have a termite problem and the pile of termite debri is " not enough evidence" of a problem - bet if I was a new customer it would be enough to tent my house. Call someone else!!!

• Review fromDiane W

  Date: 09/05/2024

  5 stars
  Just had Northwest Exterminating Company to spray for spiders. A super nice young man named ****** came out to my house he called me ****************************************************************************************************** know what he was going to do then he went about spraying our house. Came back let me know he had sprayed and told me in 2 weeks if I saw a spider to call they would come back. Super nice people I will let my ******************* know about this company

• Review fromCarolyn C

  Date: 06/22/2024

  1 star
  Since 2011, I have used *********************** Pest Control & later Northwest Exterminating Company, in ******, ** office. Service has been excellent for both termite inspection and pest control. **************** has been excellent and professional. Recently, I called Northwest Exterminating for service in ************* for a ant problem. NW had serviced this location several years ago. Apparently, an office other than ****** location, made my appointments for service. The entire process was confusing and eventually I cancelled appointment, due to poor customer service, scheduling, and total confusion. I would not recommend the Ooltewah branch of NW Exterminating Company.

• Review fromColette Alls A

  Date: 12/08/2023

  1 star
  I purchased a home this year and the builder already had a termite contract with this company so it was a no brainer to use them for pest control . The technician was great , but the office who handles the scheduling was horrible. At times I wouldn't know until the last minute the tech was coming on a that day. I also didn't feel the product they were using was effective for the ant issue we were having. The final straw for me was when I looked at my credit card transactions and saw that I was billed 3 times 1 day apart. Immediately contacted the ****************** on 11/20/2023 , was told it will get sent to a manager and submitted to billing for a refund. Called them back last week after seeing no refund. Get promises for a call back by the rep ******** and I end up having to call back for follow up. Spoke with her yesterday to check on the refund as she did not call me back prior. I asked to cancel the service as they are to incompetent to process a refund. The response was billing say they processed it, but they will process it again. I also completed a form this morning to have my service canceled. Find another company !!

• Review fromTamra T

  Date: 11/07/2023

  1 star
  Our long term exterminating company sold to Northwest Exterminating. Service fell off immediately, service tech spending only 9 minutes in our home to exterminate the entire **** square foot home. This happened twice, a service tech was then sent to do a call back service. Immediately after this service call we discovered my husbands vintage Rolex was gone. No one else was in our home, only him. I called to cancel and NO one asked why. If I had read these reviews first I never would have continued with them.