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Business Profile

Periodontist

Periodontal Care and Implants: Dr. Ranjitha Krishna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Periodontist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a disappointing experience at ************************************************ Dr. *********************** customer service left much to be desired. The receptionists were unhelpful and very kind. Additionally, I found the dental treatment to be subpar. The dental office appears very unclean and out of date. Its disappointing to have to pay so much for these uncomfortable conditions. Almost every time that I come here I see BUGS its DISGUSTING! Ive tried not to say anything but it has gotten overwhelming. I had a troubling experience with Dr. *********************** the dentist's attitude was unprofessional and dismissive. came across as uninterested and condescending during my visit. When I asked questions about my treatment options, the responses were **** and lacked clarity. It felt as though my concerns were not taken seriously, which made the experience quite **************** addition, the lack of empathy and poor communication made it difficult to feel confident in the care I was receiving. I hope the office addresses these issues to ensure a more respectful and patient-focused environment in the future.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a gum grafting surgery performed by Dr. ******************** ********************** (Periodontal Care and Implants, *****************************************************************) on March 23rd, 2023 that did not yield the intended results. Dr. ********************** came recommended by my dentist, *********************, who referred me to her practice after years of telling me that I have a tooth that is very exposed (receding gum). At no point was I informed that this was anything but a routine surgery and that it had the possibility of not working. I am generally skeptical about jumping into surgery but decided to move forward. Not only was the recovery from this surgery long and difficult (I incurred a suspected infection) but it did not yield the intended results (my dentist confirmed this when I went in for a routine cleaning, approximately 2 months post surgery and he also mentioned that I still had inflammation/redness at the site at that time). Dr. ********************** initially called me and told me she would do what was needed to ensure my satisfaction but today I received a phone call stating that her office will not provide me with a refund for the out-of-pocket costs (totaling $616). During my surgery, Dr. ********************** chatted and laughed with her assistant which would have been fine IF the surgery was successful.

    Business Response

    Date: 06/28/2023

    Hello BBB, The complaint filed by the consumer is not for ***********************, LLC but for another company. This is not our complaint. Please close this as resolved and refile with the correct company for resoution. If there are any questions that we can answer, please call ***********************, LLC at **************.

Periodontal Care and Implants: Dr. Ranjitha Krishna is NOT a BBB Accredited Business.

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