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Business Profile

Network Computers

Geeks Squads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never subscribed to ******************* They billed my **** of America credit card for $345.76 on file with PayPal without my authorization. I called the number enclosed and they were very suspicious because they wanted me to login into my bank and they will use a ghost web client software while I am logged in my bank on my computer to see my desktop to refund the $345.76 back to my bank. I reported them to Paypal This is fraud and I never gave them access to my bank credit card on file with Paypal Subject: WE HAVE PROCESS YOUR ORDER TODAY BANK YOU || GDFFDGF65546 PRODUCT INFO COST: $345.76 BILL: GDFFDGF65546 purchase method: PayPal end: 1 year package name: geek squad protection if you have any query or you WOULD like to cancel this subscription,please contact our customer service +1 ***** - ***** - ************ for purchasing ****- account manager billing regards GEEK SQUAD team

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/15/2022 GeekSquad Case #GDF-883773 ************ I was informed via email GeekSquad was charging my debit card ****** yearly for services I did not authorize. I ask Geeksquad to provide me the credit or debit card information used. The company refused and hung up the phone. My debit card information was stolen offline. Geeksquad number ************.Thank you ****************

Geeks Squads is NOT a BBB Accredited Business.

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