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Find a Location

Traton Homes, LLC has 1 locations, listed below.

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    Business ProfileforTraton Homes, LLC

    Home Builders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    720 Kennesaw Ave, Marietta, GA 30060
    BBB File Opened:
    6/1/1989
    Years in Business:
    52
    Business Started:
    7/1/1971
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Dale Bercher
    • Mr. Bill Poston, Owner
    • Mr. Milburn Poston, Owner
    • Mr. Chris Poston, COO
    Contact Information

    Principal

    • Mr. Dale Bercher

    Customer Contact

    • Mr. Milburn Poston, Owner
    Additional Contact Information

    Fax Numbers

    • (770) 427-2714
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    No refund on uncompleted work: On the closing day we arrived at our home to find out that one of the design changes for which we were charged a $250 fee was not completed. The builder's solution to this problem was to refuse to refund and instead they only offered a solution that would require them to bust up the mantle and come in at another time to replace it with the correct mantle. Electrical Issues: After moving in we had a number of issues with the electrical system - one of the most ridiculousbeing a 240-volt outlet (which we paid extra to have installed) being installed completely upside down. Not to mention, the underground wire that had been installed to support wifi for our home had been crushed by a vendor during the build and never fixed so it took one month of effort on our end to get the city of Smyrna involved in a solution.HVAC Issues: Once summer hit we started to have nonstop issues with our AC unit. The problems ranged from -the unit freezing over if you tried to get the home below 76 degrees (even when outdoor temps were 10 degrees higher) - sometimes the unit would trip the breaker - sometimes the unit would just not work at all. All in all, we had the Traton selected vendor come out to our home NINE TIMES with no solution before we just gave up on their vendor and just hired an outside company who resolved the problem in one visit. This cost us $1,000 out of *************** issues: At our 11-month warranty walk through we brought toilet clogging issues up to this builder and were told it was "normal" However, 2 months outside of warranty our entire downstairs floor flooded. Traton's plumber refused to even come assess the situation and when a third party plumber came out, they discovered that the original plumber had left a broken back water valve flap jammed in our pipes which eventually caused the flood. Traton denied this and provided no support. This is a $3k repair PLUS property damage.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stan K

    1 star

    07/01/2023

    Traton flat out lied to us numerous times when we were dealing with them regarding land that they had purchased from ** and easements to put in a sewer line. They left parts of our property in unusable condition and we've been trying over 2 years to get them to work with us to fix things. They didn't restore the topsoil in some areas and there is just gravel with grass and weeds growing through it. They didn't restore the grade of the land to what it was before the project and left large amounts of construction debris. They cut down several trees that they promised that they wouldn't cut down and they didn't replace them. They left the silt fence for 2 years and, when it was removed they didn't repair the ground and actually left strips of the slit fence behind. They took down one of our fences and didn't replace it. At one point they tore up our driveway without letting us know ahead of time that they were doing this and we couldn't get out of our driveway. When the driveway was replaced, they did a poor finishing job and it is already cracking. They also didn't slope the driveway properly and we have had runoff sometimes several inches deep running down our driveway on rainy days. It has deteriorated our driveway as well. Also, when building their subdivision, they changed the layout of the road in front of our house and now we can't see to get out of our driveway, making it very dangerous to turn onto our busy road. There are incontrollable weeds growing in sections of where they didn't leave the property useable and, due to the steep grade that they left, I can't cut with a lawnmower or bushhog. They broke a water line, which caused a leak and it wasn't repaired for over 3 months. My water bill was over $300 more during this time and they promised that they would reimburse me but they never did. In their contract to buy our property, they also gave us naming rights to the streets in the development but they breached that contract and didn't allow us to do that.

    Local BBB

    BBB Atlanta & NE Georgia

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