Business ProfileforQuantum Medical Radiology P.C.

Quantum radiology submitted and mis-coded a procedure on had done on 11/1/23 to my insurance. They were the second in line to submit the wrong code as the facility where I had the procedure done also submitted the wrong code. I was pre-approved for one procedure but a typo on the processors part resulted in the wrong code being submitted. For 3 months, I have been calling and emailing them to figure out what was going on. I have been stonewalled, lied to and given inaccurate information. Now that I know what happened with the wrong code, I have asked for a detailed billing summary which they have refused to provide. They said they sent it but it was never received and further requests have not been fulfilled. They refuse to correct my medical record by resubmitting with the correct code so I asked for a manager or supervisor. I received a phone call from ***** in billing at Quantum on 3/19. She apparently is in ********** and I am on the ********** so when my phone rang at 7PM from a number I did not recognize, I did not answer it. However, I called back and left a message and its been a week later and ***** and I have not spoken despite me leaving 5 voicemails to her. Their refusal to correct their inaccurate submission has already cost me ****** at the facility and now they (Quantum) are attempting to collect $253 for which they are only due $3 if they submit the correct code to where my deductible would be applied to the facility who billed first. To date, they refuse to re-submit, refuse to send me my detailed billing summary, refuse to open an appeal/investigation and refuse to stop sending me bills when I have 100% accurate proof that they mis-coded.