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Business Profile

Foreign Auto Repair

Rocco's European Garage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foreign Auto Repair.

Complaints

This profile includes complaints for Rocco's European Garage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rocco's European Garage has 5 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to Roccos to be serviced and they did not complete the service as agreed upon. When I picked up my vehicle I had issues that I had not had previously and took it back to the shop. They said they resolved the issue, but I followed up to let them know it had not been resolved. I had a professional inspection done and the inspection confirmed that the work had not been completed as agreed upon. Roccos is refusing to honor their warranty agreement, so I want my money back.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my car in to have -valve cover gaskets replaced -oil changed -battery replaced -bonnet(hood) repaired -trunk repaired waited for a engine installation to be asked later to pick up car. Jaguar XJ8

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle to Rocco's European Garage on *********************************. I explained to the service persons what was going on with car. I got a phone call stating that the had a oil leak that was getting on a fan belt. Was causing the ticking that was coming from the engine. Which I didn't really understand that. They ended up charging oil gasps though out the engine. The other problem that was going they said they shouldn't fine anything. Which they had my car 2 was. They ended up charging me $4,770. $3000 of that was labor. I picked up the car drove off. About 15mins driving the car I the noise that the said they couldn't hear. I took the car back. When arrived the Mechanic came out and then he heard the noise at all that ticking came back as well. I took the car to another import repair shop. They found out the engine had thrown a rod so all the work that they put in replacing all gaskets and everything else was a waste.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle in for an oil change at Main Street Automotive and they damaged the oil pan plug. Rocco's European Garage bought Main Street Automotive. When I took my vehicle to them, they would not help me. They showed me the report (A4 picture attached) the red circled part of the, they said they did not do that work. So, i paid the bill believing their statement. When I arrived home I looked up the carfax report (attached) and it showed that they did do the work. When I went back they changed their story and said that there must have been another service between 3/15/22 and 10/4/22, but that is not on the report because there was not another service. ************ manger became very rude and aggressive towards me, I left because he seemed to want to physically fight to resolve this situation. They wanted to charge me close to $6000.00 to repair the damage that they did.

    • Initial Complaint

      Date:09/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates are numerous because my car was sent there for a repair/estimate. After they completed the work requested under their own estimate, the car was driven off their lot and subsequently died 5 miles later with the same issues. The car was towed back at my expense and they said there is nothing wrong with the car so they did no work to it. It was driven off their lot, and less than 5 miles into the trip it died again, same symptoms. This time it was towed by AAA so I didn't have to pay it, and the shop said it was something else, requiring another $1300 in brake work, which was the initial problem, they fixed the wrong part of the brakes. After many many calls and visits, they refused to do anything about their misdiagnosis, so I had to get the car towed elsewhere. The amount of money I spent not only with them but loss of time, towing fees, lack of a vehicle for 3 weeks, amounts to a lot more in total. Their unprofessionalism and lack of competency should not be on the customer, it should be on them. This place should not be in business. Their reviews are all fake in my opinion.

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding the unsatisfactory service I received at Rocco's European Garage in *******, **. I recently had the unfortunate experience of bringing my vehicle, a **** *** 745LI to your establishment for repairs, but I am deeply disappointed with the outcome and the overall service provided.To provide a clear account of the issues I encountered, I would like to outline the main points of concern:1. Poor Workmanship: The repair work carried out on my vehicle was substandard and fell far below acceptable industry standards. The repairs failed to rectify the initial problem 2. After repair work was advised to be completed I ended up with additonal lights on my dashboard and my navigation display now has lines running through it, it also jumps and fades in an out. 3. My car's Mileage went from ******* to ******* miles. that's an additonal ***** miles on my car . I'm confused how that's possible in less than a month.4. Unprofessional Staff: I encountered instances of dismissive attitudes, and a general lack of willingness to address my concerns. Such behavior is highly unbecoming of a reputable auto repair shop.After all the work that was advised to have been done to resolve the issues of my car running rough, It's still running ****, Take off is sluggish & my car has a stutter before it picks up speed. I spent almost $4000 to repair my car & the issues are still not resolved and additonal issues have been caused due to this.To rectify this issue I woudl like the following 1. Full Refund: I expect a complete refund of all fees paid for the repairs, as the work was not performed to an acceptable standard and resulted in additional damages.2. Compensation for Damages: I request compensation for the damages caused to my vehicle as a result of the inadequate repair work performed at your shop.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 15, 2023 I had a scheduled appointment to have my car serviced at Roccos European Garage. While the car was in their possession it was hit by a driver. As weeks went by they never communicated to explain what was going on with the car or their findings we always had to reach out to them. I advise the sales technician that I was dissatisfied with the lack of communication an my car being hit and still after three weeks of having my car in there possession still no results or findings I than decided I do not want to continue with them. They stated they would reassemble my car back and I would be able to pick it up the next day. After paying thousands of dollars and being charged for work that was not done they just point to where my car is. I walk over to my car an open my car door I found that my backseat is not attached and hanging off and there are several pieces and two large filters sitting on top of the detached backseat and on the backseat floor and more pieces of my car on my passenger side floor. I open the hood and find there are several bolts and screws left underneath my car hood. My car was released to me not in the same condition that it went in after spending thousands of dollars. I also noticed that they took the pictures that I had in my car and left them on my dash. I feel that once they seen the pictures of me and my family they put my car on the back burner and gave us poor service because we are African-American family and they did not want to work on my car. I feel I spent thousands of dollars just to have my car hit and torn apart.

    Rocco's European Garage is NOT a BBB Accredited Business.

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