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Business Profile

Esthetician

Precious Beauty Collections LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Esthetician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service in advance via cash $150. Unfortunately, Im not able to schedule or book online without being asked to pay which I had already paid in advance. I have not been able to reach her via telephone text message because she will not answer or respond to calls. She is in ******* *******. I am in ********* **************. I went down for a three day class, thinking that being there in person I may get somewhere with her but for three days she kept putting it off that she was going to have it the next day and the next day when it came down to the last day of class, she said that she was going to send it. Dont worry Ill send it. It has now been two days and I back in ********* & still havent received the $150. I am requesting a refund since it is difficult to and am not able to schedule an appointment with her for the follow up eyebrow service that was paid for in December. It is now February. I have been trying to schedule an appointment and cannot so I was requesting the refund back which she agreed end. She is dodging paying the money I do not understand. Between me and my husband we have spent over $1000 with her in services and a three day brow course. I am now back in *********. I have reached out to her once again via text via telephone and still no response. No reply and she has still not sent the payment. I had to get on group chat to speak to her assistant to see if he can speak to her so she is aware that I am reaching out to her yet still no response, I am requesting my $150 back. It is very unprofessional what she is doing for the amount of money that is being paid to her. She takes no pride or professionalism within her business. I want my $150 back unfortunately it was not paid via credit card so I cant dispute the charge for not receiving service , and this is probably why she is doing this. I would like this matter taken care of as soon as possible so I can be done with this. She owes me $150 & she is aware. I would like a resolution

Precious Beauty Collections LLC is NOT a BBB Accredited Business.

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