Direct Mail Advertising
Distribution Processing Center, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 125 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received this obvious scam letter trying to collect personal information. It had no identifying information nor ways to contact them. This is a MAJOR red flag. I have read prior generic responses which sound more like scammers protecting themselves by being overly broad and say absolutely nothing.Business Response
Date: 05/16/2025
Dear Mr. ******************** you for expressing your concerns through the Better Business Bureau.
Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public. The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.
We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing Center
Customer Answer
Date: 05/16/2025
Complaint: 23336438
I am rejecting this response because:The business does not have rights to my or anyone's information and should be made to delete ALL mailing list.
Sincerely,
******* *******Business Response
Date: 05/19/2025
Dear *** *******,
We understand that you did not appreciate the mailing you received from us and have since removed you from any future mailings we produce.
In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing CenterInitial Complaint
Date:04/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from Distribution Processing Center P.O. *******************************. The letter was stamped second notice, I did not receive a first notice. Form inside asks for Name, age, spouses name, address phone number. Says I have access to new State Regulated programs. Does not explain Who they are, or what programs they are speaking of. Seems like a Scam to Me to get my personal information, which I will Not be giving out! Had No account number or contact phone number or address other than P.O. box! This should be looked into, and others Warned to Ignore, or Throw Away so they Don't Get their Identity Stolen!! Too many Con Artists around anymore!Business Response
Date: 04/09/2025
Dear Mr. *************** have received your concerns via the Better Business Bureau. Thank you for expressing them.
Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our mailers are required to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the returned lead. So, by law we are required to be generic in our messaging. Also, since we are not the licensed insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interested in buying leads in the geographic areas in which leads have come in. That is also why there is no insurance company/agent listed on the mailer as it may not go to that company/agent. When we are talking about new benefits, we are referring to the many new plans that come out each and every year. For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses. This plan was not around in previous years. Again, since we cannot be specific to a plan we have to speak in general terms.
It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caused you.
I hope that we have addressed your concerns. We have opt-ed you out of our future mailings. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (*************)
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:03/07/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not want to receive mail from this company I don't feel comfortable with this and I feel like I could be a victim of fraud. This company sent me mail and asked for my information that they already have they have my name and address but the card they sent me asked for my name and address why ask me to fill out a card with my name and address knowing they just sent me mail that means they already have my name and address this is not the way to do business.Business Response
Date: 04/09/2025
Dear Ms. ***************** you for expressing your concerns through the Better Business Bureau.
Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public. The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them. We understand you are frustrated.
We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:02/24/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received mail encouraging enrollment for "New 2025 Benefit Information for Wisconsin Residents". There is no clear information for a consumer to research the information based on the mailing details.Business Response
Date: 04/09/2025
Dear Ms. ******************* you for expressing your concerns through the Better Business Bureau.
Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public. The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.
As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center. You can respond to this correspondence or visit our opt-out site at ***************** to be added to our Do Mot Mail List.
If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing Center
Customer Answer
Date: 04/09/2025
Complaint: 22985157
I am rejecting this response because: an opt-out option should be listed on the mailings. There was nothing indicating consumers can research the mailing.
Sincerely,
******* ******Business Response
Date: 04/09/2025
Dear Ms. **************** have responded to your complaint and are disappointed that it does not meet your satisfaction.
Weve also provided instructions for adding you to our Do Not Mail list, as well as other National databases you can utilize to reduce mail from other vendors, too.
In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
Our clients are not in the practice of mailing to customers who do not want to receive their mailers, as it costs them money. Once a customer requests to be added to OUR Do Not Mail List or optout online, this is done in a timely manner. As you have not provided any information, we are unable to opt you out from our listings and suggest you do so by visiting *****************.
Respectfully,
Distribution Processing Center
Customer Answer
Date: 04/09/2025
Complaint: 22985157
I am rejecting this response because: their mailings are predatory and do not provide clear information for consumers to opt-out.
Sincerely,
******* ******Initial Complaint
Date:01/19/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB main focus Better business distribution processing centers business fillings new 2025 benefits information for Louisiana residents verified information application name's, age, spouse name and age residential address plus No. And PObox state zip code verified phone numbers with area code affiliated and endorsed by all government agencies complete and return paid cards by 01/23/2025Business Response
Date: 04/11/2025
Dear Mr. ****************** you for expressing your concerns through the Better Business Bureau.
Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public. The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them. We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:09/20/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want them to stop sending me info through mail, email, text, and phone!Business Response
Date: 04/11/2025
Dear Ms. *************** are in receipt of your correspondence through the Better Business Bureau. Thank you for taking time to express your concerns. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.
As per your request, we have opted you out of our future mailings. We do not call. email or text anyone. If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (*************)
I hope this has addressed your concern.
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:09/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive a rediculous amount of shifty credit card offers in the mail which go straight into the trash. I noticed a ton of promotional inquiries on my credit report and searched how to get rid of so many promotional offers and it pulled up this website. Well, apparently not only does this website unauthorized pull your credit and unauthorized share it with these shifty companies, they want you to pay $5 to be removed from their mailing list! It all seems very fraudulent. On top of this complaint I will also be informing the *** and other entities.Business Response
Date: 04/11/2025
Dear Ms. **************** are in receipt of your correspondence through the Better Business Bureau. Thank you for taking time to express your concerns. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.
Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail on behalf of many insurance companies and agents. We do not call anyone, process any credit cards, share your information or charge for opting out of our customers future mailings.
Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you. It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers.
We do have an Opt-Out Site (*****************) that can be used instead of filing a BBB complaint. Our opt-out site was built to try to help consumers. We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients. We even go as far as providing the consumer information to opt out nationally. The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.
We have opted you out of our future mailings. If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (*************)
I hope this has addressed your concern.
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:09/18/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
from Distribution Processing Center in ******** GA for a *************************** at my home address. I have never heard of this name and wish to have her name taken off their list.Business Response
Date: 04/11/2025
Dear Ms. ******************* you for expressing your concerns through the Better Business Bureau.
Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public. The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.
As you did not supply the name of the mail recipient or your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center. You can respond to this correspondence or visit our opt-out site at ***************** to be added to our Do Mot Mail List.
If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:09/17/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is mailing out letters intended to appear as though they come from the state of *******. They claim in other comments that they are innocently sending out requests on behalf of private businesses, but this fact is not overt and the notices are very clearly meant to seem "official" in some way. With a title such as "2024 Benefit Information For Alabama Residents", to verbiage such as "As a resident of *******, you are entitled to...state-regulated life insurance programs", to high-pressure sales tactics such as expecting a response 9 days after receipt of the letters, these are all clearly intended to dupe individuals who do not know any better into sending their information to what they believe is a government program.The business will naturally respond that technically, they did not claim to be representatives of the state. There are federal regulations from the *** that require a business be very clear about such things, and it is not acceptable to simply try and coast by on a technicality. I wonder how many unknowing citizens fall victim to this every day.Business Response
Date: 04/11/2025
Dear Mr. **************** have received your concerns via the Better Business Bureau. Thank you for expressing them.
Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our mailers are required to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the returned lead. So, by law we are required to be generic in our messaging. Also, since we are not the licensed insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interested in buying leads in the geographic areas in which leads have come in. That is also why there is no insurance company/agent listed on the mailer as it may not go to that company/agent. When we are talking about new benefits, we are referring to the many new plans that come out each and every year. For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses. This plan was not around in previous years. Again, since we cannot be specific to a plan we have to speak in general terms.
We do have an Opt-Out Site (*****************) that can be used instead of filing a BBB complaint. Our opt-out site was built to try to help consumers. We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients. We even go as far as providing the consumer information to opt out nationally. The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.
Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you. It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers.It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caused you.
We have opted you out of our future mailings. If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (*************)
I hope that we have addressed your concerns.
Respectfully Submitted,
Distribution Processing Center
Initial Complaint
Date:09/13/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has sent 3 letters to a ***** ****** at our physical address regarding an alleged $172,000 mortgage loan on OUR property through this lender, ******************* ************************. I contacted them this morning and she ********* confirmed that it is a scam. The return address for this letter is Distribution Processing Center, *******************************************************************.Business Response
Date: 04/11/2025
Dear Mr. ******************** you for expressing your concerns through the Better Business Bureau.
Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public. The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them. We understand you are frustrated. We have opted you and Mr. ****** out from all future mailings of our clients processed by Distribution Processing Center.
If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
Respectfully Submitted,
Distribution Processing Center
Distribution Processing Center, LLC is NOT a BBB Accredited Business.
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