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Business Profile

Credit Union

LGE Community Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LGE Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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LGE Community Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I absolutely hate this credit union.. There is absolutely no communication. You have charged me $43.70 in late fees 8 times on my auto loan when at least 6 of them were not late. I called in March to have my due date moved to the first of the month instead of the 27th. Below is when the payments were received by you. Your laziness or incompetence is not my responsibility. May payment should not be considered late as the due date was supposed to be May 1. January payment was late. That should be the only one. I get no mail or email from you. NO COMMUNICATION WHATSOEVER! And your website is an antiquated nightmare. Please credit my account the $305.90 you fraudulently charged to my account. I also want to throw out there that I was originally paying online with no fees. You added fees to pay online with absolutely no notice at all. Nothing. Seems very scammy. I thought *************** was bad. You are so much worse..

      Business Response

      Date: 07/18/2025

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the *****-*****-****** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your complaint case # ******** of 07/11/2025. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

      Customer Answer

      Date: 07/21/2025

       
      Complaint: 23587558

      I am rejecting this response because: this is a canned response and they still havent credited my account the fraudulent charges.  

      Sincerely,

      ***** ********

      Business Response

      Date: 07/23/2025

      Please refer to the response provided on 7/11/2025. 

      Customer Answer

      Date: 07/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:06/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LGE COMMUNITY CREDIT UNI, I do not have a contract with LGE COMMUNITY CREDIT UNI, they did not provide me with the original contract as i requested

      Business Response

      Date: 06/17/2025

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the *****-*****-****** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your complaint case # ******** of 06/11/2025. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding an inaccurate credit report entry by ********. Experian is reporting a 30-day late payment for April 2025 on one of my accounts. However, both TransUnion and ******* report this same account as paid on time for that month. This discrepancy indicates an error on Experians part.Under the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681s-2, data furnishers have a legal obligation to provide accurate information to credit reporting agencies and to promptly correct any inaccuracies once notified. I have disputed this incorrect information, but Experian has failed to update the record to accurately reflect my on-time payment.This inaccurate reporting negatively impacts my credit score and causes undue harm. I am requesting that Experian promptly investigate and correct this inaccuracy to reflect the accurate, on-time payment history as reported by the other major credit bureaus.I am filing this complaint regarding an issue with unauthorized changes to my monthly loan payment and improper late fees. My agreed-upon monthly payment was $233, which has always been set to auto-draft on the 20th of each month.Recently, the company increased my monthly payment without notifying me. Despite my account being on auto-draft and payments being consistently made on time, they added a late fee to my loan. I have contacted the company multiple times to resolve the issue, but they have refused to correct it.Their records clearly show that my payments have consistently been made on the 20th of each month, as scheduled. It is unfair and unacceptable to penalize me with late fees when I have upheld my end of the agreement.I am requesting that the company remove the late fees and correct the billing error to reflect the original agreed-upon monthly amount. I appreciate the BBBs assistance in resolving this matter.Thank you.

      Business Response

      Date: 05/29/2025

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the *****-*****-****** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 05/23/2025. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

      Customer Answer

      Date: 05/31/2025

       
      Complaint: 23369701

      I am rejecting this response because 

      I am a verified member of LGE Community Credit Union with an active auto loan under my account. A representative from the credit union contacted me and claimed that they did not report any late payments to the credit bureaus. However, I provided proof to the LGE agent showing that the late payments were in fact reported on my credit report
      I discovered that my TransUnion credit report was updated and the account status was changed from "late payment" to "delinquent."

      This change appears to be retaliatory and highly misleading, especially given that I have made my original agreed-upon monthly payments of $233 on time each month. The status change to "delinquent" has caused further damage to my credit report and appears to contradict the facts *** presented regarding the dispute over a force-placed insurance charge added to my loan on August 21, 2024.

      Under the Fair Credit Reporting Act (FCRA), furnishers of information are required to ensure all credit reporting is accurate and not misleading. Altering the account to reflect a more damaging status while the account is in active dispute, and while I am actively attempting resolution, may constitute a violation of this federal law.

      I am formally requesting that:
      1. The delinquent status be removed from my TransUnion credit file immediately.
      2. The original $233 payments be acknowledged as on time.
      3. All three major credit bureaus TransUnion, Experian, and Equifax be updated to reflect accurate payment history.


      Sincerely,

      ******* ******

      Business Response

      Date: 06/06/2025

      Please refer to the response provided on 5-29-2025.

      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23369701

      I am rejecting this response because I am writing to formally dispute an unauthorized hard inquiry placed on my credit report by LGE Community Credit Union on June 3, 2024. According to my Equifax report, a hard inquiry under your name was initiated on this date.

      I did not apply for any credit, loan, or account with your institution on or around that date. Furthermore, I did not authorize any credit inquiry at that time. Under the Fair Credit Reporting Act (FCRA), all credit inquiries must be initiated with the consumer's knowledge and consent and must have a permissible purpose.

      This situation is becoming completely unfair. *** made changes to my credit report and then tried to act as if they had no involvement. On top of that, they placed a hard inquiry on my credit without my consent, even though I did not apply for any credit. These actions are unacceptable and misleading, and they are negatively impacting my credit standing.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LGE Community Credit Union, LLC, I do not have a contract with LGE Community Credit Union, LLC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/04/2024

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the *****-*****-****** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 10/28/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. In matters like the one described in the letter, we would contact the member directly for resolution.

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against LGE Credit Union regarding their handling of my account and banking practices.Upon opening my account, I was required to open a savings account with a $5 deposit. I then had to send a PAPER paycheck, and clearing the funds for my checking account took several weeks, during which I was unable to access my money. This delay was inconvenient, but what followed was much more concerning.I mistakenly drafted a small amount from my savings account through PayPal, leading to an overdraft fee. I promptly informed LGE Credit Union via email, requesting a refund. Despite my timely communication, LGE took no action.Without any warning, my account was restricted, leaving me unable to access my funds or view my balance. When I contacted LGE Credit Union to resolve the issue, I was transferred to a rude/hostile collections representative, who informed me that I would need to pay $40 to regain access. I was also told that had I contacted them sooner (which I did via email), the fee could have been waived. This was not communicated to me in any way.Due to the account restriction, I have been unable to monitor my account, resulting in additional overdraft fees from automatic payments. This situation is exactly what I sought to avoid by choosing a credit union over a traditional bank. LGE Credit Union has failed to meet the standards of service and transparency that are expected.Additionally, while my account was restricted, a Zelle payment of $160 was accepted, despite my lack of access. This money is now effectively lost, and I hold LGE Credit Union responsible.LGE Credit Union has demonstrated that they are more interested in collecting fees than providing fair and transparent banking services. I am requesting that LGE Credit Union:1. Restore full access to my account without the $40 fee.2. Refund all overdraft fees incurred due to my account being unfairly restricted.Thank you for your attention to this matter.

      Business Response

      Date: 08/13/2024

      We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any statement in the complaint per the ********************************** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your complaint case #******** of 08/06/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.  

      Customer Answer

      Date: 08/13/2024

       
      Complaint: 22101968

      I am rejecting this response because:

      The account has been unlocked following my complaint and the $40 fee was credited back to the savings account. That said, there are still 6 NSF fees totaling $120 on the checking account posted during the time the account was locked and not visible to me. I will not be satisfied until these are credited back to the account. Thank you.


      Sincerely,

      ***************************

      Business Response

      Date: 08/14/2024

      Please refer to the response provided 8-13-2024.

      Customer Answer

      Date: 08/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've experienced severe loan servicing issues with LGE Community Credit Union. Despite repeated attempts, their staff has been unable to resolve improperly ****************. Communication is unclear, and they seem to lack proper management oversight. I am concerned about potential improper fee assessment, as detailed in my formal complaint to the Georgia *********************************. As a former contractor for LGE, I witnessed firsthand their incompetent practices. I urge potential customers to exercise extreme caution before choosing LGE. My goal is to reach a resolution regarding my loan servicing and to be made whole for any improper fees charged. They are bullying and threatening to forclose on our home.

      Business Response

      Date: 03/14/2024

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ********************************** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 03/07/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. In matters like the one described in the letter, we would contact the member directly for resolution.

    • Initial Complaint

      Date:01/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my name is *************************. I had a vehicle financed through LGE. I was in an accident and my vehicle was totaled by ************************* back in November. The vehicle has been paid off. This company LGE is still reporting I owe on the vehicle and has even falsely reported a missed payment even though the vehicle has been paid in full.

      Business Response

      Date: 02/07/2024

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ********************************** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 01/31/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: LGE COMM CU Account Number: ***********Sincerely,*************************

      Business Response

      Date: 01/19/2024

      We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ********************************** Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in your complaint case # ******** of 01/12/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union,he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting account LGE COMMUNITY CREDIT, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.I am requesting the hard inquiry be removed from my credit report from Dec 6, 2021 IMMEDIATELY

      Business Response

      Date: 10/27/2022

      We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any statement in the complaint per the ********************************** Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in your complaint case #******** of 10/25/22. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union,he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.  

      Customer Answer

      Date: 10/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    LGE Community Credit Union is NOT a BBB Accredited Business.

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