Complaints

This profile includes complaints for Aventis Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aventis Systems, Inc.

  189 Cobb Pkwy N Ste B7 Marietta, GA 30062-3514

  
• 

  Aventis Systems, Inc.

  189 Cobb Pkwy N STE B7 Marietta, GA 30062-3514

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased an outdoor portable fireplace from Aventis Systems through their amazon page. The item arrived quickly but was not in good condition when it arrived. The door for the front of the item was bent and warped, the stone top had cracks and pieces of stone missing, the item overall appeared to be a return that someone else had put together, noticed was damaged, and returned. We contacted the company who unsympathetically told us to pay to ship back the almost 100lb item with our own money. We let the company know that we would know be paying the return shipping that was almost worth more than the item. Reluctantly after many calls the company gave us a shipping label but told us we had to drop the 100lb item off at a facility miles away. After many logistical issues we dropped the item off and thought we were done with it. We never received out refund and looked into it, the item had been damaged during shipment and the company was too cheap to insure their item. We contacted the Aventis Systems who essentially told us "too bad, so sad" and referred us to ****** who opened a claim for us. ****** shortly after told us Aventis denied our claim. When we called Aventis they acted surprised it was declined. They offered a call back to help us resolve multiple times but never called back, they acted like they had our best interest but didn't, and the whole time I got a feeling they were trying to take advantage of us and in the end they did try to. Because their claim to be reimbursed from *** was declined they tried to charge us for it which is abhorrently wrong and disgusting of a company. Avoid this place like the plague.

  

  Business Response

  Date: 10/16/2024

  Thank you for your feedback, and we apologize for the inconveniences. As discussed through our phone calls, as we are a third-party Amazon seller, our store policy only allows for refunds to be processed when a claim has successfully been paid via the carrier or the site itself. As both *** and ****** denied the claim for return shipment, we were unable to move forward with a refund. Thank you.

• Initial Complaint

  Date:04/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We in good faith thought we were buying a new and fully SUPPORT Synology NAS and we were shipped UNSUPPORT non-NAS rated hard drives in a $2000.00 system! We confirmed with both Synology and Seagate that the "Barracuda" hard drives they sent us were NOT on the Synology supported hardware list and therefore we are entitled to NO SYNOLOGY SUPPORT! We also confirmed that Seagate does NOT LIST and or recommend that their Barracuda drives be used in a NAS environment. If they had simply listed what they were shipping us we would NEVER had made this purchase and we informed Amazon of this deceptive advertising! To ship UNSUPPORTED drives which were NEVER designed for NAS use and then to refuse a full refund in both unacceptable and a very poor business decision.We have never had submit a complaint on BBB and will continue to list what has happned to us in hope to protect others from this company.

  

  Business Response

  Date: 05/09/2024

  As previously communicated via the Amazon message portal, a restocking fee was applied according to our Aventis Store policy, as your NAS was fully functional and in working condition.Therefore, we are unable to provide a full refund. However, as a gesture of goodwill, we are pleased to offer you a store credit equivalent to the total restocking fee, totaling $359.82, in an effort to find a resolution.In short, the Store Credit is applicable for all purchases made through our Amazon, ********************** and Aventis Systems webstores. We keep your name on file with the credit amount attached to it. The easiest way to use it is to reach out to our sales department and mention that you have store credit. They will apply it to your order.You can think of it as a gift card; you don't need to use the full amount all at once, and you can use it over time until the funds run out. This credit can be used for purchasing monitors, RAM, CPUs, and any other hardware needs you may have.

  
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to complaint filed by another consumer on 2/22/2023 this vendor still hiding the re-stocking fee. I also was a victim of the this ongoing scam on the storefront of AVENTIS. On amazon it shows the seller front page on the mouse hovering over the return link, it highlights the RETURN policy that is Amazons return policy so it deception to a consumer to read the RETURN policy that is at the front page and expect anything different until I return the 2 items in PERFECT untouched condition to be ridiculously charged a re-stocking fee of 20% of the value of the items ( $1,868 ) and these fees are hidden. I tried to get AVENTIS to explain this to me and the AVENTIS to send me the policy (they sent a screen shot of some page I still cant find) and I asked to give me more details and they refused and stated they are under no obligation to explain or show internal documents for their fees. They offer me no resolution at all except to say HAVE A GREAT DAY in all emails, which I found extremely condescending.**** PREVIOUS COMPLAINT FILED BY ANOTHER COMSUMER ON 2-22-2023 ***-----------------------------------This vendor is selling items on the Amazon marketplace with listings that appear to adhere to Amazon's free return policy. However, they have a hidden return policy that includes "restocking fees" not disclosed in the listing. This is essentially a form of false advertising, benefitting from the Amazon marketplace while retaining a secret policy that buyers only find out about after the fact. They claim this is the buyer's fault for not reading the fine print. But they literally hide their actual return policy in the **** making it impossible to find (all links on the listing point to Amazon's return policy, not their specific return policy). I am sure this intentional.-----------------------------------------------

  

  Business Response

  Date: 03/09/2024

  Our amazon store clearly has terms and conditions. One of them is restocking fee for return items that are "no longer needed". This buyer placed two orders at two separate times for Synology Storage units. They returned both and neither could be sold as new anymore. For that reason, we have to honor our store policy and charge the restocking fee. Every store on amazon, including amazon itself has restocking. There are costs to sending this item, including loss of value in condition. This buyer also did a chargeback which the credit card company is now involved. 

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21331089
  
  I am rejecting this response because:

  I saw on the BBB website that you were able to refund another customer with the same exact complaint .. why is it that you cant refund me  (see attached photo from BBB site   ** COMPLAINT ********  (A and B)  **) I also side with the complain  ******** that the fee is not fully disclosed and the primary return policy is put upfront which does no state any ********* fee.
  
  I dont have any use for the drives or other products you have in stock and after this awful experience I would rather just get the refund as you have refund the previous customer on 2/2/2023  complaint *******

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/01/2024

  Good morning,
  
  The attachments that you included detail Amazon's return policy and not Aventis System's. We are a third party storefront seller on Amazon with store policies that include restocking fees for any items returned that are not defective. We are sorry that you thought you were purchasing directly from Amazon as many sellers offer the same products on the same listings. In this case, both return reasons were noted as "no longer needed," which falls under the category for applying a restocking fee.

  To locate our return policy, you need to click on the link saying "Aventis Systems" which would take you to our seller's page. Once there, click on the "Frequently Asked Questions" drop down button, and you will locate our restocking fee policy. (See attached).

  At this time, we cannot offer a full refund, however we can offer you a store credit for $1868.00.

  Let us know if this option can work for you, and we can explain our store credit would work for your situation.

  Thank you.

  

  Business Response

  Date: 04/01/2024

  Good morning,
  
  The attachments that you included detail Amazon's return policy and not Aventis System's. We are a third party storefront seller on Amazon with store policies that include restocking fees for any items returned that are not defective. We are sorry that you thought you were purchasing directly from Amazon as many sellers offer the same products on the same listings. In this case, both return reasons were noted as "no longer needed," which falls under the category for applying a restocking fee.

  To locate our return policy, you need to click on the link saying "Aventis Systems" which would take you to our seller's page. Once there, click on the "Frequently Asked Questions" drop down button, and you will locate our restocking fee policy. (See attached).

  At this time, we cannot offer a full refund, however we can offer you a store credit for $1868.00.

  Let us know if this option can work for you, and we can explain our store credit would work for your situation.

  Thank you.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21331089
  
  I am rejecting this response because:

   

  I assume you did not read the prior email I sent.... you are responding to the first email and not answering the response I sent on second email .    ***** READ BELOW and answer to WHY CANT YOU REFUND THIS IF ... YOU REFUND TO ANOTHER PERSON WITH THE SAME COMPLAIN  ********* on the BBB site the same site you are responding. I also sent you screen shot attached of you accepted to refund another customer with the same complaint.  SEE    Agree to REFUND.jpg

   

  *****************************************************************************************  READ THIS HERE  sent on 3-1-2024 **************************************************************************************

  I saw on the BBB website that you were able to refund another customer with the same exact complaint .. why is it that you cant refund me  (see attached photo from BBB site   ** COMPLAINT ********  (A and B)  **) I also side with the complain  ******** that the fee is not fully disclosed and the primary return policy is put upfront which does no state any restoking fee.
  

  **************************************************************************************** READ THIS HERE *****************************************************************************************

   

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/05/2024

  Im writing regrading this case that was closed by BBB. I have decided to accept the offer from Aventis Systems for the amount of 1,868.00  (see attached)  can you reopen the case and also send response to me and the vendor.

   

  

  Business Response

  Date: 05/01/2024

  Thank you for your message. We have agreed to provide a Store credit with the customer. Thank you.

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2023, I purchased a **** UltraSharp U2720Q 27 inch 4K UHD monitor from ******* through Aventis Systems for $639.00 plus tax (total $674.78) as a gift for my wife. When the box arrived, being a gift, I quickly hid it and gave it to her a few weeks later. Several months later, she began having problems with the monitor. When I looked for the receipt, we discovered that the monitor she received was an ** E27k G5 4K monitor (value $399), not the $639 **** UltraSharp that I ordered. We immediately contacted ******* who referred us to Aventis Systems. Aventis responded by simply saying that we were outside of the return period. This is patently unfair. After looking at Aventis' reviews on several platforms, it appears this seller is not new to this practice. In my opinion this is some type of fraud - a customer places an order and receives an inferior and cheaper product than what they ordered. The seller often gets lucky and the purchaser doesn't notice until after the return window expires, then the seller pockets the money. In your investigation, I would refer you to this vendor's reviews on other platforms such as *******, Amazon, and Yelp where you will see plenty of instances of Aventis Systems shipping incorrect, cheaper and inferior products to purchasers. Horrible business practice. They should certainly not have an A+ rating with the BBB. I am asking that I be allowed to return the ** monitor that I did not order and either get the monitor that I actually purchased or a refund.

  

  Business Response

  Date: 02/06/2024

  Good afternoon, ****************:

  We are in receipt of your complaint.  Your order was placed on April 10, 2023, and the first communication we received from you was on May 21, 2023 where you stated you wanted to return the unopened product (a copy of that communication is attached).  Your BBB complaint says that the monitor began having problems several months later, which is when you noticed the receipt showed a different monitor than what was received.  The next communication received about this issue was from ******* (on your behalf) on December 30, 2023, which referenced a different brand being received.  Had you notified us in your message on May 21, 2023, that you received a different brand of monitor, we may have been able to replace it.  However, it's now been 10 months and the monitor is used.  We cannot offer any replacement or refund now.

  Thank you.

   

  Customer Answer

  Date: 02/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I'm writing regarding my complaint #********. I believe the responding party was insincere in their response and did not reflect the fact that they sent me the incorrect item. I could not find a phone number to speak with anyone at the BBB. Could you please provide me with a phone number or direct email for someone associated with my claim. Thank you.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened our order from June and realized that the incorrect **s were shipped.Order# ***-9574077-3609815 Ordered on June 22, 2023 via Amazon.We received what appear to be 2x ****** ThinkCentre M60e ********** Quad Core i5-1035G1.We ordered 2x ****** ThinkCentre M75q Gen 2 11JN002MUS *** Ryzen 5 PRO 5650GE.The M60e **s are too slow for our application. We hope to exchange them for the correct **s. If not, we would like to return them.I've included pictures of the boxes, showing that they were shipped by Aventis and are marked as ThinkCentre M60e. The ** inside the one that I opened is a ThinkCentre M60e.This is the only order that we have ever had fulfilled by Aventis, so it is not a mix up on our end.No reply to email (~1 week), phone wait 30+ minutes, and a quick dismissal of issue via Amazon.

  

  Business Response

  Date: 10/02/2023

  Good morning,

  We have received your complaint and reviewed the communication with you from the Amazon portal as well as your order information.  Our return policy is 30 days from the date of purchase.  As this was purchased in June, we are unable to offer a full refund or return at this time.  However, we would be willing to offer you a $200 refund as a gesture of goodwill.  Please let us know if that is acceptable to you.

  Thank you.

  Customer Answer

  Date: 10/02/2023

  A refund of $200 is acceptable.

  

  Business Response

  Date: 10/03/2023

  Good afternoon,
  
  Thank you for your response. Thank you for accepting our $200 offer. We appreciate your business and value your feedback. Have a wonderful rest of your week!
  
  Thanks

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor is selling items on the Amazon marketplace with listings that appear to adhere to Amazon's free return policy. However, they have a hidden return policy that includes "restocking fees" not disclosed in the listing. This is essentially a form of false advertising, benefitting from the Amazon marketplace while retaining a secret policy that buyers only find out about after the fact. They claim this is the buyer's fault for not reading the fine print. But they literally hide their actual return policy in the **** making it impossible to find (all links on the listing point to Amazon's return policy, not their specific return policy). I am sure this intentional.

  

  Business Response

  Date: 02/22/2023

  Good afternoon,

  We are in receipt of your feedback and complaint regarding the restocking fees.  As we have previously advised you via the Amazon messaging portal, as a third party seller on Amazon, we are permitted to have our own restocking and return policies which are in our storefront.  We offered to allow you to use the amount equal to the restocking fee as a store credit on a one time future purchase of equal or greater value from our Amazon storefront; however, you rejected that offer.  We apologize that you did not notice you were buying from a third party and not directly from Amazon.  The offer for store credit is still good, but we cannot refund restocking fees on a purchase that was 'no longer needed.' 

  Thank you.

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19446814
  
  I am rejecting this response because:

  The seller's assertion that I did not notice I was buying from a third party seller is incorrect.  I realized I was purchasing from a third party seller (as I often do).  Many sellers on Amazon adopt Amazon's own policy, and if they don't, they spell it out in black and white in the listing.  The issue (and the essence of the complaint) is that the seller did not provide reasonable means to know their return policy prior to making a purchase decision.  

  This purchase (a data storage device) was made at a time when we were still working out exactly what storage capacity was required. We purchased this unit in with the understanding we could return it if the storage capacity turned out to be inadequate (which it was).  We certainly would not have purchased it from Aventis had we realized there would be a restocking fee.  All the links on the listing point to the Amazon return policy.

  The seller seems to be implying that it was my failure as a buyer to read the seller's return policy.  Perhaps then, the seller could please describe the step-by-step process (starting from their own Amazon listing) how a potential buyer would navigate to the seller's written return policy. I think this would be illustrative and illuminating as to why a customer might not realize they have a restocking fee.  

  In my view, hidden fees and costs (especially ones hidden intentionally) are poor business practice.  Hopefully I am wrong about the seller's intentions, and the difficulty of finding their return policy was simply an inadvertent error in their listing.  But if it was, I would expect them to make it right by refunding the restocking fee and return shipping.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/23/2023

  Good Afternoon, 

  We have been in correspondence on Amazon messenger and agreed to waive the restocking fee if you are willing to take action there, we will move forward with processing that. To describe where to navigate to understand our return policy, please visit this link to the product that you purchased: ******************************************** When you scroll down to the "Product Information" section you'll see on the right-hand side there is a section named "Warranty & Support" where you can see information on our return policy which cites the restocking fee. We sympathize with your frustration, as it's typical that at the top of third-party seller's listings, Amazon's return policy is typically highlighted due to the number of sellers that have the item listed. Unfortunately, we don't have any control over updating that, but you can see in that policy that it is highlighted that third-party sellers' return policies do vary and can include restocking fees. 

  We sincerely apologize for the inconvenience and look forward to working towards waiving the restocking fee with you through Amazon. 

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my item yet. They charged me $2507 twice, so it is a total of 5k plus. It has been more than 1 month already. And there is no item received and the money is in dispute. You know in the bank right, merchant can get your money, and bank will just put temporary credit in your account, which is not really your money. I am gonna spread this online on all reviews what happened to me until i get my money back. Please help me get my money back

  

  Business Response

  Date: 02/22/2023

  Hello Master *****************************,
   
  Thank you for your feedback regarding your recent online purchase, we sincerely apologize that you have had a negative experience. We can confirm that your order was delivered to the address you provided upon placing your order. Regarding the transactions on your bank account, the initial transaction for your purchase was refunded back to your account immediately due to a system error that canceled out the charge. The card was re-charged but was then refunded by your financial institution at your request. Since you received your merchandise the current charge you are seeing is for that fulfilled transaction. If you have any further questions about this manner, we are more than happy to assist you at ************ option 2.

  We have attached copies of all documents showing the debit and immediate credit as well as the proof of delivery to the address you provided.  As the merchandise was successfully delivered to the address provided by you, we cannot offer you a refund.

  Thank you.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold dead equipment with an incredibly small (30 day) window of return that was eaten up by bad customer service and shipping times. I feel this is borderline fraud. You should expect to buy something and get something, not nothing.

  

  Business Response

  Date: 01/25/2023

  Good afternoon, *************:

  We have responded to you each time you contacted us regarding an issue with your server.  We replaced the solid state drives that failed as well as the **** controller.  We cannot offer a refund on a purchase that is more than 30 days old; as such, we offered to repair it for you and even provided you with a return shipping label.  The unit was just received on January 24 and has not yet been diagnosed.  We're sorry that you're unhappy with your experience, but we can assure you that we are doing what we can to assist.

  
  Thank you.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dual monitor from this company, and only received one in the mail. I took a photo of what I received in its packaging and immediately returned it in the original box. I needed the dual monitors, so needed a refund to re-order and get the correct product. They have refused to refund my $400 and have also kept the item I returned because I did not also have a photo of the shipping box. I can no longer take a photo of the box because it is with them, it is the box I used to return the item and is clearly labeled as a box for a single monitor. I now do not have a dual monitor (or even a single) and am out $400. Their customer service line never picks up and their online queue has refused the refund. The Amazon order is # ***-3667168-0571418. Photos are attached of our messages and the photo of the product I received in its protective cardboard.

  

  Business Response

  Date: 12/15/2022

  Good afternoon,

  We have attached a transcript of the communication in the Amazon portal which shows that we requested the customer send photos of all contents received along with photos of the shipping box / label on October 21, 2022.  The customer failed to respond to that message and never sent the requested photos.  This bundle ships in one box which is why we requested the photos of the box.  As the customer did not comply with our request for photos, we had no choice but to not refund her when she only sent one monitor back to us.  The customer was sent a full bundle and only returned part of it and thus is not eligible for a refund.

  Thank you.
  

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18565614
  
  I am rejecting this response because as I explained in the Amazon transcript, I only received one monitor. The entire reason for my return was because I only got one monitor. It came in one box, the same box I returned it in. I wanted to return it and re-order the dual monitor! Now I have no monitor AND you have kept the entire price of my purchase. I did provide a photo of exactly what I received, as attached to my complaint. You can clearly see it is sitting in the ************ came in. This, along with the fact that it was returned in its original box, the single box I received which can only hold one monitor, shows that I was shipped the wrong item. I do not understand how this simple mistake is now costing me $400. It would have been so much easier to process my refund and allow me to re-order. The Amazon chat and photo clearly show that I complied with your request, if you need to see the external box it came in, you have it! I shipped it to you. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/16/2022

  Good morning,

  As we stated in our message from October 21, we needed to see the original shipping box along with all contents received.  You failed to respond to that message and only returned one monitor a month later.  Had you complied and sent the requested photos at the time, we would have been able to research and resolve any issues at that time.  However, as only one monitor of a 2 pack bundle was returned, we cannot refund anything.  Thank you.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18565614
  
  if you wont process the refund then at least return the single monitor I sent back. You obviously dont get to keep the product I returned AND the money I paid. I will also pursue small claims. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/21/2022

   
  
  
  Complaint: 18565614
  
  if you wont process the refund then at least return the single monitor I sent back. You obviously dont get to keep the product I returned AND the money I paid. I will also pursue small claims. 
  
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/22/2022

  Good morning,

  Please provide us your full name and shipping address, and we will send the single monitor back to you.  Amazon removes that information after 30 days, so we no longer have it. You are welcome to send a message through the Amazon portal with your order number.  Thank you.

  Customer Answer

  Date: 12/24/2022

   
  Complaint: 18565614
  
  I would prefer half of my refund rather than use a monitor from your company. You should already have that information.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Business-to-business dispute between **************, LLC. and Aventis Systems, LLC.* Date of transaction: 02/03/2022 * Amount paid by **************: $8085.00 * Contested Transaction Item: 1x - PER720xd ***** PowerEdge R720XD 2U Rackmount Server - Aventis Systems Certified Reconditioned Dual (2) ***** Xeon E5-2697 v2 12-Core 2.7GHz 30MB CPUs 128GB (8 x 16GB) ********************** Registered Memory 96TB (12 x 8TB) 7.2K 6Gb/s NL SAS 3.5" HDDs PERC H710 6Gb/s RAID Controller with 1GB and Battery iDRAC7 *********************** Supplies DVD-ROM Broadcom **** Quad Port 1GbE Daughtercard Bezel)The item purchased is a certified reconditioned server by Aventis Systems. The unit was experiencing hardware related shutdowns and proving unreliable for operations. An initial RMA request was made for repair with Aventis. The unit was shipped back to them and then returned to us without much explanation as to what had been repaired. Upon initial hardware inventory after receiving the "repaired" server it appeared as if Aventis had taken the server hardware we had sent in for repair and simply put it into a new computer chassis then shipped it back to us. We contacted Aventis several times asking for documentation describing what had been repaired but did not receive it. Finally, after deciding the server was too risky to be put into operations, we contacted them several times asking if we could send the server back and have the purchase refunded and have been denied.

  

  Business Response

  Date: 12/13/2022

  Good afternoon,

  We are in receipt of your complaint and have been reviewing our records.  We received a damaged server via ***** (************) on June 13.  This server was repaired and returned to the customer on June 14 (via ***** *************.  At this time, we can offer one of the following resolutions:

  - We can have a technician come on site to diagnose and possibly repair the equipment, OR,

  - We can offer you a return shipping label for you to send the server back to us for repair / return to you.

  We are unable to refund this at this time as it is well beyond our 30 day return for refund period.

  Thank you.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18528246
  
  I am rejecting this response because:

  The server has never worked correctly and we have already attempted a repair through Aventis. We are requesting a full refund for the unit.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/15/2022

  Good afternoon,

  We are sorry to hear you do not wish to work with us for a replacement.  Unfortunately, a refund is not an option as our refund period is 30 days from the date of purchase, and this purchase was made 2/3/2022.  We are only willing to provide the replacement / repair.

  Thank you.

  Customer Answer

  Date: 12/16/2022

  Complaint: 18528246
  
  I am rejecting this response because:

  We disagree with the response from Aventis.

  
  The unit had been experiencing critical hardware failures within 30 days of being put into full operation at ************** and the initial repair request was initiated. When our preliminary inventory of the returned unit indicated that only the server case had been swapped in the repair, a request for further details of the repair process was made. Only a verbal confirmation that the case had been replaced was received. At which point, the unit was deemed an operational risk and we had to find another vendor to supply us a server that met our needs.

  
  Common law and statutory law relating to the purchase of equipment effectively states that such equipment needs to satisfy the requirements for which it has been purchased and sold.  This product didn't.

  
  We demand a full refund for the purchase of this equipment.

  
  For the purposes of settlement only, however, we are willing to accept a wire payment of $6000 into our account by 5:00 pm EST on /Tuesday December 20, 2022. Return shipping of the unit to be supplied by Aventis.

  
  If we do not receive the settlement amount at that time, we will bring an action against Aventis in the appropriate courts in ********, our home state.
  
  Thank you,
  
  ***************************