Complaints
Customer Complaints Summary
- 85 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 3, 2025, I spoke with a representative, ***** ******, from the firm who offered me three settlement options for my debt:Pay $4,276 in full, and the debt will be removed from my credit ********** $3,481, and the debt will be removed from my credit ********** $2,108, and the debt will remain on my credit report.When I requested written confirmation of these settlement options, the representative refused to provide any written documentation and insisted that the terms would remain only verbal. Furthermore, when I asked for an email contact to receive these details in writing, the representative refused to provide me with any form of written communication.I am concerned because without written confirmation of the settlement terms, I have no guarantee that the firm will honor their verbal agreement. This situation is unacceptable, as it leaves me vulnerable to potential future disputes regarding the terms of the settlement, especially when it involves changes to my credit report.This behavior is unprofessional and raises serious concerns about the firms business practices. I request that the Better Business Bureau investigate this issue and take appropriate action to ensure that Brett M. Borland P.C. provides written documentation of any settlement offers and adheres to standard practices when dealing with consumers.
Business Response
Date: 04/11/2025
The Law Office of Brett M. Borland, P.C. emailed complainant our approved offer letter. The language of the offer letter has been reviewed and approved by an outside compliance attorney. While our office can and does provide offer letters with a few customizable terms, we do not provide completely bespoke offer letters to each consumer.Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**Complaint Statement:** I am disputing an invalid account reported by **Law Office of Brett M Borland P.C. ** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Business Response
Date: 04/08/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of The ************************** Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor - of The ************************* - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office has previously sent complainant a letter and associated supporting documents to verify complainants account. We will again forward a letter and supporting documents to the email address provided in the complaint. If the consumer has additional information supporting her claim(s),please have her provide the documents to *********************************** for further investigation and action if appropriate.Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ******* is the most disgustingly unprofessional and judgmental old hag of a woman I have ever had the displeasure of speaking to. Quit your job. Thanks!Business Response
Date: 03/27/2025
Our office was unable to research this claim based on the information provided.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company needs to be shut down. They are buying debt and making false reports on people credit report. this has made people homeless. look up the reviews. i cant get an apartment because chesapeake **** apartments lied on how much i owed. they dont have the same property manager anymore. When i called the law office they said 3 months to investigate, 3 months to change credit, and they dont do pay to delete. They need to be sued for damages!Business Response
Date: 03/26/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf ************************* Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor -********* **** Apts - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office sent a letter and associated supporting documents to verify complainants account to email address provided in this complaint. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted the company on 3/17/2025 after seeing that they were on my credit report as a debt I owed. I advise them that I have proof from court that the debt is invalid because the company lost in court and I have a sign document from the courts showing that their case was dismissed for any monetary value. The person I spoke with proceeds to tell me that they work for the client. Even though what their client is doing is illegal. So because they cant go after me in court they decided to place it on my credit. This is a joke and I have to wait for yall to do an investigation when I sent yall the court documents stating it. I understand there is a job you have to but if im showing proof it should be pulled until the investigation is over.Business Response
Date: 03/26/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf *********** Crossing Apartments. Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor -*********** Crossing Apartments - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office is forwarding a letter and associated supporting documents to verify complainants account to email address provided in this complaint. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Customer Answer
Date: 03/26/2025
Complaint: 23091288
I am rejecting this response because: I havent received an email from you all showing this debt is legitimate. However I did provide court documentation showing it is not valid.
Sincerely,
******* **********Business Response
Date: 04/01/2025
Complainant's dispute and supporting documentation was sent to our client for review. Once they review and respond back we will send complainant further correspondence.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***********************; I do not have a contract with the Law Office of ***** *. Borland P.C.; they did not provide me with the original contract as I requested.Business Response
Date: 03/18/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of ********** at Farmers Market Apartments. Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor Eleven Ten at Farmers Market Apartments - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office has emailed out a letter and associated supporting documents to verify complainants account to the email address provided in this complaint. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am Disputing an Invalid Account reported by Law Office Of Brett M. Borland, P.C on my Credit report. This Account Is Inaccurate, Unverified, and Violates the Fair Credit reporting Act (FCRA). Since it does not meet legal Standards for reporting, I request its immediate removal. If the furnisher Cannot provide proper Validation, It must be deleted per federal Law.Business Response
Date: 03/14/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of ********************* Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor Dry ****************** contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office is mailing out a letter and associated supporting documents to verify complainants account to address provided in this complaint. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Customer Answer
Date: 03/19/2025
Hello I do not owe this **** it is fraud.Business Response
Date: 03/20/2025
As it appears complainant is alleging that she believes this is a case of fraud, if complainant could provide the following items to assist in our investigation:
1) A copy of a police report filed evidencing the claim you are the victim of identity theft
2) A fully completed, HAND-SIGNED, and NOTARIZED ************************ affidavit
of identity theft (Download from: *****************************************************************************
3)A clear copy of a government-issued picture identification card
4) Proof of residency during the time the disputed charges occurred (for example, a copy
of a rental/lease agreement in your name, a utility bill, or an insurance bill)
5) Any other supporting information or evident that you think may be helpful in our
investigationAlthough we will investigate complainant's claim even if the above documents are not provided, complainant's cooperation in submitting these documents will allow for a more timely and accurate examination of this matter. Please send this information to us by email at *********************************** or mail to P.O. *****************************. Please also confirm the documents are clearly legible and of reasonable quality for review.
Customer Answer
Date: 03/25/2025
Hello good morning Ive received the bills and documents from dry brook apartments and I am appalled at the lies they are claiming . They are lying saying I owe them rent when in court we sign an agreement that I kept Oct nov Dec rent they lied saying I trashed the apartment when I have video of the apartment and how I left it . They also claimed they had to spend 500 on bed bug treatment when I never in my life had bed bugs . They are being very malicious and this is an injustice . Please guide me and help me as they are lying . Please request the work order I sent in to fix the kitchen cabinet a year prior to me leaving that they never came and fixed also the living room fan that they stated was broke beyond repair when I put in a work order from 2023 to get that fixed because I moved in with it broken . Also they are charging me for carpet replacement when they are supposed to to replace the carpet everytime a new resident moved in . This is outrageous they stated I left 10 larg bags full of trash . I have video that I didnt . I left a few things around but not 10 bags full . They are charging me for painting when they are supposed to to repaint the unit when someone leavesInitial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb. 24, 2025 I reached out to the office. I requested to have the settlement agreement in writing, but the representative I spoke with refused and started to talk to me in an aggressive tone. The law office refuse to provide in settlement agreements in writing.Business Response
Date: 02/27/2025
The Law Office of Brett M. Borland, P.C. apologies if complainant feels like they were treated in less than a professional manner. If client would, please call our supervisor, Mrs. ******** ******, directly at ************ and will be happy to assist youInitial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not sure why I am still getting contacted by this office? One thing that I thought was really weird, they called my 2nd job in 2022 to ask me a few questions about the debt. I started working this job after I got my first letter with them. They never called my cell or primary job that I have been at for 6 years. That was the first red flag. Second red flag: The staff are very rude and unprofessional on the phone. Last time I spoke to someone in this office, I asked them to NOT contact me at work ever again. We talked about removing the debt because I should have never received a letter to begin with. They never fixed the problem or looked into the ********* ex and I rented an apartment together in 2021 (not married) and long story short, he ended up being a very toxic person for me and vice versa so we ended our relationship. He agreed to stay, and I would leave. He and I signed paperwork that was required by the leasing offices to update the lease to reflect that his name stayed and my name was taken off. The paperwork was updated, and I moved into a different complex and signed a new lease. My ex ended up neglecting his part of the contract (lease) and dipped. He was served with eviction papers months later. I NEVER got any mail, email, or phone calls about this because I was removed from the lease therefore I AM NOT RESPONSIBLE. Months later, I get a bill for the $8,000 that my ex owes! I WOULD NOT HAVE BEEN ABLE TO RENT ANOTHER APARTMENT AND SIGN ANOTHER LEASE IF MY NAME HAD NOT BEEN REMOVED! I've mailed and emailed the documentation and asked if they needed anything else from me. No response.I DO NOT OWE THIS DEBT!I see that I am getting yet another letter from them today, and now, after reading these reviews, I can clearly see that this place is a SCAM!Their staff does not take time to properly investigate nor do they listen!Business Response
Date: 02/17/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of *********************** Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor CORTLAND LAKEMONT APTS - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office has previously forwarded documents verifying complainants account. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Customer Answer
Date: 02/20/2025
I have reached out to ******** at ******** to request to obtain more documentation especially a copy of the actual Roommate Release Forms that were signed by me and Mr. ****** ********* and will gladly forward those over. The purpose of a roommate release form is to legally release a person from their obligations and responsibilities as a roommate in a shared living arrangement. I was legally released from the lease at ******** at ******** and signed a new lease at a new complex (Volterra at ********, where I still reside today). I am not legally responsible for the debt that was left behind.
Business Response
Date: 02/27/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of Cortland Lakemont Apts. Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor Cortland Lakemont Apts - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Our office has attached a letter and documents verifying complainants account. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This claim, related to my previous residence at ***************** Apartments (Apartment #**, ************************************************), is inaccurate and unfairly impacting my credit and ability to secure housing.I have clear documentation that my rent arrears were fully paid through the Housing Is Key program. Specifically:1. $11,135 was paid directly to you on October 9, ******. $21,460 was paid directly to you on August 24, 2022.This totals $32,595, which was cashed promptly. And was completely resolved any rental obligations. These payments were issued by the Housing Is Key program and paid directly to your organization on my behalf. Yet you're saying that I still owe you $19,000I did not receive any of these funds personally; they were strictly for settling rent arrears. Additionally, both checks were cashed by you, as confirmed by my attached proof, including cleared checks and payment documentation First I was getting phone calls from *********************** then they told me it was forwarded over to attorney's office Law Office of Brett M Borland, P.C. when I call over there They told me to speak to someone named ** **** who I've written three times and called multiple times with no response this debt is fully paid I paid over the amount that I owed I paid them $32,000 I only owe them not even 20 I have proof and documentation of all this I want this removed from all three of my credit reports I can't even get in touch with ** ********************** whoever if he's an alleged attorney or not who knows but he's a bunch of complaints on your website and also national debt systems on your website gets an F they're not even accredited so they're both a sham and a scam this is probably a game they run on so many people cuz I read all your complaints and there's a lot of them on there about apartment scams this is what's happening here but no one's looking at my evidence reading my evidence or listening to my story I can't get another apartment because of thisBusiness Response
Date: 02/07/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of **************** Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor Sea Breeze Apts - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Specifically the property has indicated that any and all payments they received were credited, however, the amounts received did not cover the full balance owed. Our office has forwarded documents verifying complainants account. If the consumer has additional information supporting her claim(s), please have her provide the documents to *********************************** for further investigation and action if appropriate.Customer Answer
Date: 02/28/2025
Complaint: 22897228
I am rejecting this response because:they are so FULL OF IT! never ONCE have i been shown the "evidence!" I OVERPAID them I owed 19 I PAID $3***** I would love to see the ******* then she got the nerveto PUT A COURT case on me! the "attorney" Borland i have NEVER spoken to and written to his office MULTIPL;E times to a Mr **** that company has over ***** complaints! and they continue to **** people! not to mention there was so MANY MISTAKES in the 30 day or quit she served me my attorney said i could get it drooped right there! they are CRIMINALS AND SCAMMERS. Yet I have to pay the price and now my credit and chances of EVER getting an apt are RUINED! so now what? Thank you ***** ****** frustrated and angry customer
Sincerely,
***** ******Business Response
Date: 03/04/2025
The Law Office of Brett M Borland, P.C. is a law firm that is collecting a debt on behalf of **************** Charges were not assessed by the Law Office of Brett M Borland, P.C. The original and current creditor Sea Breeze Apts - contends that the debt is in fact owed and has provided documentation supporting the charges they assessed. Specifically the property has indicated that any and all payments they received were credited, however, the amounts received did not cover the full balance owed. Our office has forwarded documents verifying complainants account. If the consumer has additional information supporting her claim(s), please have her provide the documents to ***************************************************************** for further investigation and action if appropriate.
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