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Business Profile

Coffee and Tea

Signature Blends by KF

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact Signature Blends by email twice and left a voicemail by phone twice. No response. I placed an order and my card was charged on 20 July for $55.37. The order was shipped on 5 Aug. I was informed that it was delivered on 21 Aug 2024. I never received it. Furthermore, the *** tracking picture that was taken was not my front door. It apparently was delivered to the wrong address. ***** has contacted me for resolution.

    Business Response

    Date: 10/17/2024

    We did not respond to the complaint because we were unaware of the problem until it was a problem for the customer.  We have proof of delivery that you see attached above.   Once we create the tracking information. It lets us know when products have been delivered.  We check the tracking number with the delivery service ( whom we can not control once it leaves as our facility) and it stated the products had been delivered.  The carrier provided a pic of delivery.    The address we shipped the products to  matches our records and tracking information. 

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22291335

    I am rejecting this response because: I stated previously, with pictures that paid for the order but I did not receive the order. I would like to be compensated with a refund or attempt of re-delivery.

    Sincerely,

    ****** ********

    Business Response

    Date: 10/24/2024

    Dear ****** ********,

    Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and appreciate your patience during this matter.

    We have reviewed your situation and have issued a full refund of $55.37. It is clear that your package was delivered to the wrong address, and we will also work with *** to investigate the misdelivery.

    We are sorry for the lack of communication and will address the issues to ensure a smoother process in the future. Please let us know if there is anything else we can assist you with.

    Best regards,  
    ******* ****************************************************

    Customer Answer

    Date: 10/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

Signature Blends by KF is NOT a BBB Accredited Business.

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