ComplaintsforEcolab
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 1/7/2020 we entered into an agreement with ECOLAB for a glass washer appliance rental at a Base Rate of $169.95/month. Regarding future rate increases, the agreement states:"The prices under this Agreement will remain in effect for a minimum of one year. Thereafter, Ecolab may increase the Rental Rate and any additional charges and extended service prices by no more than 8% annually but only with at least 30 days' notice to Customer."As such, the maximum monthly rate charged at any time during calendar year 2023 would be: $214.08 2020 Base Rate: $169.95, 2021 **** Rate: $183.54, 2022 **** Rate: $198.22, 2023 **** Rate: $214.08 However, Ecolab has delivered the following invoices:June 2022: $201.91 July 2022: $212.01 Aug. 2022: $212.01 Sept. 2022: $212.01 Oct. 2022: $212.01 Nov. 2022: $212.01 Dec. 2022: $231.09 Jan. 2023: $231.09 Feb. 2023: $231.09 Mar. 2023: $231.09 Apr. 2023: $231.09 May 2023: $240.33 June 2023: $240.33 July 2023: $240.33 Aug. 2023: $240.33 Sept. 2023: $240.33 Oct. 2023: $240.33 I have notified the company ****** of times that they are not billing me the correct amount. I have spoken to multiple employees in the credit department and customer service and I have notified my sales rep ****** of times. They refuse to make any changes to the billing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.