Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into one of the apartments at The Villas of East Cobb. My roommate and I noticed that the dishwasher does not work because the door cannot close. Maintenance was called and we were told that our dishwasher would be replaced so that we would have a working unit. Two weeks passed by with no new appliance or update on when our dishwasher would be replaced. I visited the leasing office on July 6th and was told that there was a vendor issue but the woman at the desk told me she would call corporate to see if I could get an ETA. I called back on July 10th to check on the status of the dishwasher. Again, I was told they would call someone and get back to me. It is now 9pm on July 12th and no one has given me an update on the whereabouts of our dishwasher replacement. We pay $1600 plus fees monthly for rent, so going nearly a month without a working dishwasher is unacceptable. I can understand issues regarding a vendor, but why not give us a dishwasher from any of the vacant units? Also, it's pretty poor service to have tenants go this long without a working appliance or even an ETA on the replacement for that appliance. We're paying over $1600 a month to live here. Having a working dishwasher in a timely manner is not too much to ask for.

  Business Response

  Date: 07/13/2023

  Management is aware of the dishwasher issue. A new dishwasher has been ordered but has not yet been delivered by our appliance vendor, GE. They tell us it is expected on 7/17 or 4/18. We understand this is a inconvenience but a dishwasher is not an absolute necessity and we are working diligently to get it replaced. We've experienced backlogs with appliances since the ***** pandemic. While there has been some improvement, it can still take more time than any of us would **************** believes our customer would be more satisfied with a brand new dishwasher than a used one from another apartment. As soon as it is delivered we will get it installed ASAP. Thank you for your understanding.

   

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20313783
  
  I am rejecting this response because: The business states that my dishwasher is not a necessity. I am well aware that a broken dishwasher is not a life or death situation, however, I do believe it is an integral part to the value of the apartment that we are paying $1600 plus monthly to rent. I take it very seriously if I feel I am not getting the full value of what I'm paying for whether it's an absolute necessity or not. We are almost a month without one of our appliances. If we go without a dishwasher for nearly a month, should we just accept it because it's not a necessity? We pay a lot of money to live here. I understand delays, but please understand that I will remain diligent in receiving updates on the whereabouts of our replacement dishwasher. Had your representatives called me back with an update as like they told me they would, I would not have felt the need to contact the BBB. According to your response my dishwasher should have arrived today 7/17 or 4/18? Is 4/18 a typo and you mean tomorrow, 7/18? I hope it's the later and that it arrives tomorrow. I will continue to follow until we receive our dishwasher. Thank you.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/18/2023

  We understand your frustration and again, I reiterate that we have been and will continue to follow up on the order until your dishwasher is received and we can install it. Yes, I apologize for the typo. It should have been 7/18. We all hope it will arrive today as our Vendor has indicated. Management will keep you posted. Thank you.

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20313783
  
  The last two representatives I spoke with at the leasing office did NOT follow up with me regarding the dishwasher. I would not have filed with the BBB if they had. However, I genuinely do appreciate your giving me a date, and if it is still delayed for some reason, I would like to be notified of with an ETA when you receive that information. Thank you for your time.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20313783
  
  The last two representatives I spoke with at the leasing office did NOT follow up with me regarding the dishwasher. I would not have filed with the BBB if they had. However, I genuinely do appreciate your giving me a date, and if it is still delayed for some reason, I would like to be notified of with an ETA when you receive that information. Thank you for your time.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived here almost 11 months. In October of last year, we had our first mouse encounter. We mentioned the issue to the office and we caught the mouse with a live trap. A couple months later, another mouse was caught in a trap. That week we caught two more and brought one in a live trap to the office begging them to do something. This was about April. They finally came in and filled holes behind our dishwasher. We then would only hear the rodents in the walls and trying to bite through the reinforcements maintenace put up. By ***, we had another rodent and emailed the office we wanted to get out of our lease early because the rodents (now we had rats and not mice) kept finding new entrances. We inquired with our downstairs neighbor using a translator app as they didn't speak English, and we found they had the same issue. We helped them make a formal complaint as well. At this point, in June we kept going into the office, calling and emailing, sharing videos and photos of the rodents at night, ones we caught in traps and even posted reviews on line to get some sort of attention. For months we have been ignored or told that "management is out or on vacation" and even once they said "you guys are the only ones who complain about this, are you sure?" We told them that 75% of the residents here are ESL and would voice these issues more if they knew how. At this point, we are desperate. My wife is 6 months pregnant and we have a toddler in the home. It's not sanitary. The mice/rats have free reign and bite holes in our furniture, drag food out of closed bags by biting holes and leave f**** everywhere. We are clean people and frustrated and frightened by our landlord's inability to address this or in the least, to respond to our request to get out of our lease early. Not a good business.

  Business Response

  Date: 07/13/2023

  The Maintenance Supervisor of The Villas personally sealed any holes or areas of entry for outside pests. A professional ******************** has serviced the apartment and added bait boxes to the exterior areas around the apartment. Management has addressed the issue each time it has been reported beginning March 4, 2023 and continuing through July 3, 2023. That was the last report of pests to date. If the issue arises again please contact Management ASAP. We will work diligently to rid the apartment home of all pests. Thank you.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20262494
  
  I am rejecting this response because of the following reasons: 

  -Although the apartment complex filled holes 2 of the times we told them about the rodents, we stressed to them that the issue is NOT that the rodents are coming from outside (so the Exterior baits are futile). They live in the walls and in the ceilings and we heard them constantly. As you can see from the ATTACHED video in PPT, you can hear the rodents still making noise, waking us throughout the night trying to get through the holes. This is a nuisance and takes away much needed sleep and has been going on for months. We caught our first 5 in live traps (ATTACHED in PPT) starting in October ************************************** Spring 2023 after we realized they weren't coming from outside. 

  -We stressed that every time the complex filled the holes, the rodents found a new way in. This happened EVERY TIME after holes were filled until the night- June 30 when we stayed up until 1am sending emails to the office every time we caught a rat in a trap. We finally had to go to sleep and use glue traps waking up to 5 on two traps. Total that night, we had 8 (EIGHT) rodents as you can see from the pics ATTACHED (I took pics of 7 out of the 8 we caught that night). 

  -Finding p*** droppings in my toddlers room (ATTACHED PIC), our living room, my desk area, our bathrooms and of course the kitchen time and time again shows us how unsanitary it is especially for my young daughter who we are trying to teach not to eat off the floor. Finding our work bags, kitchen rug, granola bar from a backpack and couch cover chewed up was quite disturbing and frustrating. See ATTACHED pic. 

  -Finally, because management couldn't fix the issue, we have a toddler and my wife is pregnant, we requested to get out of our lease early in May, but management did not respond. We have a record of no response. Management NEVER responds until we go into the office and stand by the assistant while we beg her to email her boss while we are there. This is not good business, negligent and careless for tenants. 

  -We have proof of everything we have documented here including pics, videos, correspondence records with management, and statements from other tenants going through the same thing who say they have "given up" due to management's lack of response. See attached for the videos and pics mentioned in this response. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/21/2023

  Management has decided to allow ********************** and his family to vacate without penalty. However, they do need to pay rent up until they left and there is a small fee for carpet cleaning. All other fees for early termination, improper notice and cleaning due to leaving early have been waived. I've attached a copy of the **** Statement of Security Deposit Account. Please contact the onsite office to make payment arrangements. 

   

  Thank you. 

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20262494
  
  I am rejecting this response because:

  - I provided sufficient notice having sent a CERTIFIED letter to management in May 2023

  - Management was negligent to honoring our request to move early and allowed the problem to worsen

  - I thoroughly cleaned our apartment with video proof that we left it in better condition that receiving, so the "waiving" of cleaning is a moot point.

  - Carpets are in the condition normal use and are cleaned appropriately.  Again, we have video of of cleanliness. 

  It isn't fair that we pay any additional funds after June payment since we were forced to live in a rat-infested home and warned management several times of our intention. 

  Sincerely,
  
  *******************************

  Business Response

  Date: 08/01/2023

  We have removed all fess related to early termination, cleaning, etc. The only fees that remain are the monthy rent, water, Pest and CAM for 7/1-7/16. After applying the security deposit the amount due is $673.00. I've attached the details. 

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** and *****************************

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. So I bought a house in December 2022. So I moved out of the apartment. Then with Christmas and new years I was out of town for awhile. I went back to pay Januarys rent (which I paid) to find out that a water line burst and completely ruined the drywall on the ceiling, cabinets, and the kitchen wall to the point you could see outside. February was my last months rent there and I told them I wasnt paying until this was fixed. It was unlivable. Rent was $1,530 a month. I did not pay February because it was still in that condition when I went there on the 1st. I have pictures to prove it. I did not receive my deposit back which was $1,200 and the villas of east Cobb sent a $4,755 to collections which I only talked to a debt collector one time on the phone. Havent gotten any paper work or emails. I would like dispute this even if I have to take it to court.

  Business Response

  Date: 07/03/2023

  Mr. ********************* rented apartment #**** at The Villas of East Cobb. Move in date was 6/29/21. A renewal ***** was executed for the period 8/1/22-2/28/23. On 01/03/2023 ************** gave notice of his intent to vacate the apartment at the end of his Lease term, 02/28/23. However, he vacated on 02/02/23 and failed to remit the last month's rent due under the Lease Agreement. Per his own statement, ************** purchased a house and was not living in the apartment when the entire Southeast experienced a severe and sudden deep freeze over the Christmas holiday. Therefore, he did not drip his faucets and open cabinet doors as the property instructed all residents with signs and notices. Subsequently a pipe froze and burst causing damage to his apartment due to his own negligence. Extensive repairs were required, and ************** was charged appropriately for said damages. He was also charged for February rent. The charges due are correct. ****************** file was sent to our collection agency per standard policy when no payment or payment plan was made. ************** is responsible for the charges under the Legal and Valid Lease Agreement he signed. 

   

  Thank you.

  Customer Answer

  Date: 07/03/2023

  I never received any notifications or emails regarding to drip the faucets. This is on them. Not my problem their facility isnt up to code. 

  Business Response

  Date: 07/05/2023

  ************** resided at the community for approximately one and a half years. He would have been familiar with cold weather and FREEZE WARNINGS. The property would deploy FREEZE WARNING signs that reminded residents to "drip faucets" at the exits and entrances. In addition they would send an email blast to all residents who had provided an email address and they would post the warning on the property website. In addition the Residential Lease Agreement states in paragraph 17, page 2 the following:

  "In the event that you are advised by Management of a FREEZE WARNING through signs posted on the Property, notices attached to the door, announcements on the Property Website or Resident Portal, or any other means, Resident acknowledges and agrees to run the heat and drip faucets in the apartment home until such time as the FREEZE WARNING has been removed. Resident acknowledges and agrees that Residents compliance with the FREEZE WARNING is critical to preventing pipes from bursting and causing damage to Resident's property, damage to the Apartment Home, and potential damage to neighboring Apartment Homes. If Resident is away from home and unable to run heat and drip pipes, Management will assist Resident with its responsbilities providing Management is provided with resident's request and authorization in wiring. Resident's failure to comply with its responsibilities under a FREEZE WARNING may result in liability damage to Landlords property and/or damage to the personal property of resident's neighbors. The failure of Management to notify Resident of a FREEZE WARNING does not relieve Resident from its responsibilities herein."

  Therefore, we find ****************** statement null. All charges stand as accurate. Thank you.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20233831
  
  I am rejecting this response because:
  ************************* and I signed a year lease then a 7 month lease. During that time period I made the villas aware of the gutter hanging 3 ft off the roof when it rained water would leak into the bed room window and the rear sliding glass door. As the picture shows was never fixed.  The bathroom faucet leaked never fixed. In the kitchen the bottom cabinet had a hole leading into the wall where obviously rats or other animals are coming into the building. Their fix was to spray foam the hole. Nothing is properly fixed in that facility. And yes they have rats living in the walls. And are aware. The Health inspector should be notified.  So you know the notifications they speak of are a piece of paper scotch taped to your door when the wind blows they end up all over the parking lot. I wasnt even in the **************** for 3 weeks when the freezing pipes happened. And How there wasnt a claim on the renters insurance filed is beyond me. The villas never held up their end of the lease agreement from the start.
  Sincerely,
  
  *********************

  Business Response

  Date: 07/06/2023

  During ****************** occupancy of Apartment **** not a single work order was entered. Therefore Management was never made aware that these items needed to be repaired. ****************** first allegation held not water and now his second doesn't either. I'm really not sure what else we are supposed to do. He owes the damages he caused, by his own admission of being out of town during the freeze. Thank you.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20233831
  
  I am rejecting this response because:
  So your employees are in capable of making a work order. Im guessing thats my fault as well. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H*** my name is ********************* i been stay at this location for 12 years and they havent repaired nothing. We had a water leak from the neighbors which messed my carpet up i been asking for the pass month for them to replace it and it still nothing have been replace i have very serious health problems. The havent had an manager in the office for a min they will not replace nothing here they say i have to pay for it out of pocket which is crazy

  Business Response

  Date: 06/30/2023

  Thank you for the opportunity to respond. 

   

  Yes, there was a leak from another apartment. Management attempted to steam clean ********************** carpets and she refused. Managed did put a dehumidifier in her apartment to dry it out. Her carpet and apartment are dry. Management does not typically replace carpet in occupied units. Again, Management did attempt to steam clean her carpets but she refused. 

   

  Thank you.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2022 I sent a picture via email to both the leasing office as well as the manager regarding spiderwebs being formed outside of my windows. The webs have to be power washed away and the screens replaced. I never received a response so a few days later I called. I was told by the manager that it was not on the priority list but will be handled. It is now October 5, 2022 and the spiderwebs have gotten bigger as well as the spiders. I have sent multiple emails over the course of days and made several calls. No real response. I then placed a work order. I was told that the maintenance would come to Tuesday, they didnt show. Wednesday, they didnt show. Its 9pm Wednesday at the time of this complaint. I intended to start a civil suit in Magistrate ***** as this issue provides dangers (bites, allergic reactions). And rent could be paid to the *****. I requested the authorized person and property owner so that I have the correct person to serve, I have not been furnished with that information. Its so annoying and cumbersome to even have to do all that when I pay my rent on time and mind my business. I really dont desire to do anything beyond submitting a work order and having the work order completed or to be informed of anything. I requested many times for pest control to come for the remainder of my lease. Ive been told if we remember or you have to call/place a work order every week to be placed on the list which is baffling to say the least, Im charged whether they come spray or not. Not to mention the pest control has only sprayed the kitchen. I had to tape a note to the door to ask them to spray the windows at patio/entry door. I also dont have proof they even came, aside from when Ive seen them while being home. Ive been here since 2018 and it has never been this difficult to have them maintain the property. I understand staffing or something may be the issue. Ive been kind but they dont seem to care either way.

  Business Response

  Date: 10/13/2022

  Tell us why hWhen ************** first put in the request maintenance staff were attending to emergency work orders, in which she was told that it would get done as soon as we could.
  On October 4th one of our maintenance tech completed the work order, by cleaning the spider webs from outside of the windows as requested.
  ************** contacted the leasing office regarding her work order not being completed and closed. Thats when we proceeded to explain to her that work order had been completed as requested.
  She explained that the inside of her windows were not cleaned, I gently remined her that cleaning of the inside of apartment is her responsibility, but that as a courtesy we would get that done.
  As of October 7th, residents request have been fully completed, screens did not need to be replaced just cleaned and resident has been on pest control.
  ere...

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/26/2021 at 5:59 pm we received a call from our apartment complex alerting us to a "leak" in our apartment. They further informed us that the leak was caused by the water heater in the unit above ours bursting open. We were not home at the time, but we immediately went to inspect the damage done. Upon arrival there was a smell of mildew already forming. Multiple portions of ceiling were caved in and there was debris strewn over the floor. Some of our possessions had been moved and thrown into large piles, damaging multiple items further than the water already had. The apartment complex didn't answer any of our questions over the weekend, and left us in an inhabitable apartment. We had to stay with friends since the apartment complex did not offer us the use of another unit, or paid for a hotel room. The damage has continued to worsen since then, patches of black mold are forming, there are many bugs coming in through the still open ceilings, carpets are wet, there is a strong smell of mildew, and some walls are warping due to water. We have visited every other day to see what repairs have been made, so far none of the ceilings have been patched, no mold has been treated, and they've pulled back the carpets in multiple areas. I cannot inhabit or enter the apartment due to my asthma being aggravated by the mold, mildew, and dust; my eleven month old son has developed a cough just from being in the unit for a few hours. My spouse has been having to treat a respiratory infection. All these health issues are a result of being in the unit for less than two hours at a time. The Villas of East Cobb have informed us that they will not be replacing the carpets, and cannot tell us when repairs to the walls and ceilings will be complete. We already paid them September's rent and they will not return it to us. We've attempted to contact their head office and they have not responded us.

  Business Response

  Date: 09/08/2022

  Thank you for the opportunity to respond to our customers complaint. Yes, on August 26th we were notified of a leak by the resident in the apartment above the ********. His water heater had burst causing flooding below. The on-site team responded immediately and also notified the ******** of the event as they were not at home. A wet vac was performed by a contracted vendor and three dehumidifiers were placed in the apartment to dry it out. The ******** had responded that they were away but would check on the apartment in a few days. When Management went back to check on the apartment on August 29th they discovered the dehumidifiers were all off and had been unplugged. The ******** indicated they did not want to pay for a high power bill and had disconnected the dehumidifiers. Unfortunately they were needed to properly dry everything out. However, Management continued with its efforts to repair all the water damage. All damaged drywall was removed and replaced with new drywall. Final repairs are being made today. Repairs took so long because of the time it took to dry everything out without the aid of the dehumidifiers. We apologize for this inconvenience but this is what the ******** wanted. Many times it takes the cooperation of the residents in order for all to go smoothly and without that it takes longer and is harder. We feel Management did the best they could under the circumstances. 

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The villas apt reported a charge on my credit through a credit agency. I left them a forwarded address that was copied wrong by one of the staff. I have tried all means to resolve this but get no response by new manager and assistant manager didnt get back either. I lived at the apt for almost 5 years and the want me to replace the 15years old stove that was not working properly b4 I left. They want me to replace a brand new carpet that was less than 3 months old when I left, a cheap vinyl bt the way. They want brand new tub and new carpet. They file insurance on my behalf and insurance paid them but still not enough. I stayed at the hotel for 10days after the flood , 3 feet flood. which was not reimbursed. Spend $1000 .They messed my credit up without sending me a bill because one of the staff send ****'s to a wrong address

  Business Response

  Date: 08/23/2022

  In Sept. of 21 a well documented weather event caused major flooding in ************* where the Villas of East Cobb is located. ********************** apartment was flooded. The Villas responded immediately, in the middle of the night to assist residents and to wet vac apartments and deal with wet carpet and drywall. After the flood waters receeded The Villas cut out wet drywall and replaced it. They also replaced the carpet, pad and vinyl. When ****************** moved out these new items were damaged, including the walls with pen, crayon, scuff marks and possible other writing instruments. The new vinyl floor was scratched. The carpet had stains and spots. The apartment was left dirty. Photos have been attached to show proof of all of this including news articles about the weather event and flooding. ********************* did communicate with ****************** and an email is attached. They sent the **** to the address provided, a png file is attached to show what address she provided. In addition The Villas entered a claim on ********************** renter's insurance for the vinyl replacement to reduce the amount she owed. Please let us know if you need anything further from us. Thank you for the opportunity to respond to this complaint but we believe it to be without merit based on our evidence. 

   

  Unfortunately it will not allow me to attach our evidence. I will try again.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17718521
  
  I am rejecting this response because:

  1.  The main issue was not addressed.  I vacated  the apartment with a dime size scratch  damage  on the cheap vinyl  kitchen  carpet that was placed in the living room after the flood. I left a forwarded address  with the leasing office. **** **************** ******** **  *****. One of the staff copied a wrong address  and forwarded damages and outstanding  bill to different address  with a ***** zipcode for that reasons,  I didnt  get any mail that I have an outstanding issues with the appartment because  my insurance was billed for a brand new carpet I thought it was resolved untill my my credit report sent me an alert of $1800+ on my credit. I called the apartment  send email back and forth with ******* the manager and the assistant . ******* the manger sent me the address  where outstanding  **** was sent to. I have included  pictures of our communications and the address I gave them and the wrong address they used.

  . And I immediately  let her know this is a wrong address. They have copied a wrong address and I didnt  receive  any outstanding bill from them,  they ruined my credit and rental history,  I cant rent because  of their careless behavior  and they refuse to amend the mistake.  If I got a mail in the address  I provided them I could have at least have a chance  to address the issues with them b4 they ruin my credit. I need them  to ***************** by contacting the collector. ********** is my contact  number

    I have also moved this month September and any information  can be forwarded to

  ***************************************************************** suite 2303

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/07/2022

  Here are the photos of the damages in the apartment upon Ms. ******** move-out. I believe they speak for themselves. Please let me know if you need anything further. I have more photos so I will send them to you in a separate email.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17718521
  
  I am rejecting this response because: STILL DIDN'T ADDRESS THE REASON FOR MY COMPLAINTS.  

  I DIDNT GET AN OUTSTANDING **** BEFORE IT WAS PLACED ON MY CREDIT. The ZIPCODE is wrong on the forwarding address.  See pictures ******* the manager sent me that in a email.

  I have sent numerous  messages indicating there was no communication as to. After I vacated  the apartment even if there was an outrageous outstanding  bill  see pictures the zipcode is wrong.

  . ONE OF THE ***** COPIED A WRONG FORWARDING ADDRESS AND SENT THE **** TO A WRONG ZIPCODE. I DIDNT HAVE THE CHANCE  TO ADDRESS  OR PAY THE OUTSTANDING  DEBT. I NEED THEM TO TAKE IT OFF MY CREDIT FOR THE ***** MADE.

   

  After insurance  paid a brand new carpet which was a fruad allegedly. That carpet was 3months old a little scratch  does not warrant for me to change the whole carpet.  I LIVED IN THE APARTMENT  FOR MORE THAN 4 YEARS. The stove was a 15 years old stove b4 I moved there. And yes the wall I primed the wall b4 I left.  

  Then I. Allege
  
  Sincerely,
  
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