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Business Profile

Textbooks

AEOE Bookstore

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AEOE Bookstore's headquarters and its corporate-owned locations. To view all corporate locations, see

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AEOE Bookstore has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of 4 items from ************************** ** ***** *** 2023 in the total amount of $45 ********** *** - order # ***** The books took over 1 month to arrive. I called the vendor to inquire about the order and left messages. After a few weeks I was finally able to reach someone ###-###-####) at the business by the name of Alicia M******. She told me the books will be shipped. I received the parcel in the mail *** **, 2023. When I opened the parcel the books were soiled/damaged. The damage was not due to travel/transportation from the courier. The vendor mailed those items to me in soiled/damaged condition. I called the company on *** *** ** * ** and received no answer. I called another company that is affiliated with this business called ***** ******* ###-###-#### on *** *** A woman answered and it was the same person who I spoke with originally at AEOE bookstore. When I asked if it was Alicia, the phone went dead. I didn't hear anything, and said "Hello?" I then repeated my question. The woman said "No", and I asked what her name was under her breath she replied "Monica". She attempted to cover up her voice, lied about her identity, and is now avoiding issuing me a refund for my purchase. It was the same woman Alicia, I spoke to at AEOE bookstore earlier in May. I sent an email with photos of the items to the company requesting a refund on *** *** I received a reply from *********************** stating "return them to". There was no mention of a refund at all! Also, I already paid for shipping which was included in the total purchase price. I had concerns about what kind fluid/spoilage was on the damaged items, the cause being unknown to me didn't feel safe. I requested a return label for the soiled items they were asking to be return, and no response was given. I was lied to, ignored and cheated as the item description on the website DID NOT say the items are "damaged" or being sold "as is". Also, I was not issued a receipt of payment.

    AEOE Bookstore is NOT a BBB Accredited Business.

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