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Business Profile

Newspaper

The Telegraph

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of problem: *****2023. Amount $203.99. The Telegraph Newspaper refuses to resolve the problem/ refuses to refund an illegal charge of $203.99. Nature of dispute: The Macon Telegraph (DBA) McClatchy Papers, charged my Visa account $203.99 although I no longer have an active account with them. I called the number on the Visa Card charge ************ and Customer Service ************ and they both told me the charge was non-refundable. I had an account years ago but I now have ******* ************* ********* *** ******** and can no longer read their information. Because of this which is ***** ****** ****** **** * **** ** ******* I cancelled the subscription. The Business refuses to refund the $203.99 which I did not agree to. I am a **** ** ******* ********* ******** ******* *** *** ******* ***** ****** ***** ** ****** ****** ** ******* *** * ****. The Telegraph refuses to try to resolve the dispute and continues to tell me there is nothing they can do unti* *** *** **24, again that is *** *** **24, 11 months from now. PLEASE HELP! ******* ****** ************ *****************

    Business Response

    Date: 06/15/2023

    Thank you for contacting the Macon Telegraph. The account for ******* ****** has been reviewed we do not show any record of cancellation being received by ******* ****** prior to the contact on ****/2023 our terms of service are explained in the initial processing at the start of service. At this time we have stopped the account effective immediately and a refund for $203.99 will be sent to our finance office for approval and processing the refund will be put back to the credit card on file it can take 7-14 business days to show on your card depending on your bank or credit card company.  If you have any questions please contact our customer service department at ************* 

    Customer Answer

    Date: 06/15/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The carrier for this address retired early 2021 and the newspaper deliveries stopped. In order to continue services a payment was made by credit card in the fall of 2021. The deliveries have not resumed since then even after complaints were called in during this time. The subscription expired earlier this year and I have now received a past due bill of $54.72. I called the listed number to try to resolved this issue and was told either pay or we will send it to a collection agency. I was also told this will be reported on my credit report.

    Business Response

    Date: 10/05/2022

    Business Response /* (1000, 10, 2022/09/30) */
    Dear Mr.*******

    We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for The Macon Telegraph ********
    We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.

    Sincerely,
    The Macon Telegraph


    Consumer Response /* (2000, 12, 2022/10/05) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

The Telegraph is NOT a BBB Accredited Business.

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