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Business Profile

Clothing

Designyourtie.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a large order (45 silk ties) with the company Designyourtie.com, which lists its address as **** ******* ***** ***** *** ****** ******* *****. It has been over three months and no one returns phone calls. Just today, calling their number gets a message that the phone number is no longer active. Can you let me know whether this company has gone under, or is bankrupt or what? Thanks so much. Their phone number was listed as 877-240-8500. Chinissa J****** is listed as a part owner.

    Business Response

    Date: 06/23/2025

    I spoke with the customer and gave him an update on his order.

     

    thanks! 

    Customer Answer

    Date: 06/23/2025



    Complaint: 23461702



    I am rejecting this response because: While the business owner did contact me (for which I'm grateful), she did not update me on the status of my order. She said she would "look into it" and give me a response early in the next business week. She did not. Nor has she responded to an inquiry from me about this. All I wish to know is where my order stands: is it being completed? Is there a problem? If it is being completed, what is the estimated time to shipment? All this could be avoided if only the business owner would kindly respond. I appreciated her one and only phone call to me, but nothing was resolved. I understand this may be a tough time for businesses such as this, but at least let your customers know what is going on. Many thanks to the BBB for helping me understand where I stand with Designyourtie.com




    Sincerely,

    ***** *****

Designyourtie.com is NOT a BBB Accredited Business.

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