Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August, 10, 2023 my computer appeared to be frozen and a message appeared to contact Apple with a phone number. It made sense to me as I have a Mac desktop. I was led to believe I was talking to Apple support. I was told that my computer had been hacked and they could fix the problem and offer me "REMOVED" for all my devices for $940. I was told to send a check certified mail. I noted on my check "Services Lifetime." I've attached a picture of the check. I never heard anything from Santify until November when I received a threatening phone call. I was informed they were going to debit $3,000 out of my bank account. I immediately starting working with my bank's fraud department, closing my account. Since November I have received daily calls, leaving threatening messages; sometimes multiple times a day. I have attached lengthy threatening messages saying they are going to debit $6,300 every year from my bank. Most recently I received a similar message threatening to debit $80,000. From reading reviews and complaints on BBB website it is clear to me this is a fraudulent outfit and scammers.

• Initial Complaint

  Date:02/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June or July of 2023, I received a pop up on my Mac stating that my computer is infected and to call the number provided. As with the other complaints filed against this company, I initially thought they were a legitimate company associated with Apple, I called and allowed remote access to my computer. I was told I needed to send a personal check for $350 for the cost of removal of the malware/virus. Several months later, I started receiving calls from Santify, LLC stating that I owe a lifetime fee which will be deducted from my checking account or that I can cancel for $1900. They insisted that I send another check to Select IT, LLC and gave a PO Box address and said to leave the memo space of my check blank. Realizing this was most likely a scam, I contacted my bank and provided them with the details and they confirmed this is a company engaged in online fraud and to not send any more money. They also closed my checking account so there is no chance Santify, LLC and/or Select IT, LLC can remove (steal) any money directly. This is a criminal organization committing financial fraud against unsuspecting people. My bank recommended I report Santify/Select IT, LLC to governmental authorities ftc.gov and ic3.gov which I have. They also strongly recommend all devices associated with the interaction with Santify, LLC be cleaned/scanned. Hopefully, the authorities can track these criminals down and prosecute them for their crimes.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31, 2023 and on-going: This complaint mirrors/identical to others currently on file and specifically the one filed on 10/17/2023. Facts are similar in that the pop-up screen froze my computer stating that virus had hacked my computer and to connect the provided telephone # for service. Phone calls and conversations were held with REMOVEDID #REMOVEDand subsequently REMOVEDID #REMOVED. Access was provided to my internet account. I was informed that it had been "cleaned" and firewall could be installed. I was given three options for duration of the firewall. I chose a one for 3 years. As noted in the complaint of 10/17th, similar questions and answers regarding why payment was to be made via check, etc. , composing of the fake letter with the check ID etc.The check was mailed according instructions. I received emails and voicemails inquiring if I had sent the check. It was received, as it was tracked by REMOVEDThe check cleared my account.Subsequently, I phone calls with REMOVEDre service questions.In early October while traveling, I experienced services with access to my email. I called the numbers previously provided numerous times. Always received a "busy" notification. At that time, I was notified a voice mail from male who identified himself as " REMOVED" from REMOVEDto call him at REMOVEDas I would be charged $9800 for lifetime service if I didn't return his call.I then meet with a private vendor who informed me that I was "hacked', did not recogize Santify and installed a new firewall.I then contacted the REMOVEDfor Georgia and REMOVEDConsumer Fraud REMOVED, the REMOVEDan REMOVED, REMOVEDas well as local law enforcement in Georgia and REMOVED. Complaints have been filed with all Agencies. I will consult with private attorney to explore what civil legal remedies I can pursue. Further factual information is being retained including recent emails from employees of Santify.

• Initial Complaint

  Date:10/17/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a senior citizen. On September 23, a pop-up screen froze my computer saying I had a Trojan virus. I called the 800 number provided believing I would get REMOVED(MS). Instead, Quick Help (REMOVED) in NY answered saying I must allow them remote access to fix the problem. I questioned if they were a MS REMOVEDThe man deflected my question by saying they had MS certification. One man claimed that I had no network firewall. I realized the next day that I already had two network firewalls. I agreed to pay $2300 by check in a panic. I questioned why I should make the check to REMOVEDMart in REMOVED, so he said to use the name Santify, a company in Georgia saying thats how their company was organized. Someone took a picture of the check using my webcam. Someone running my computer used my email account to compose and email a fake letter with the check photo to REMOVEDclaiming to be me saying that I agreed to a lifetime service contract and their network firewall software for a fee of $2300. I naively mailed the check under distress and confusion. I asked for a contract to read and to sign. They sent me an invoice. I told my bank what happened. Their fraud unit had me close my bank account. REMOVEDcould have installed malware on my computer, so I paid Geek Squad to remove it. Over ten days, REMOVEDassociates called sixty-two times demanding payment, threatening to double my cost, threatening to send me to collection, and threatening legal action. The seven phone numbers they used labeled spam risks by my phone are no longer in service. A local law enforcement officer called their bookkeeping department as part of an investigation. The REMOVEDemployee rudely answered questions for about ten minutes and hung up on the officer. I wont pay the company called Quality Help 24*7/Santify/REMOVEDMart a dime. This national scam needs to be shut down.