Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rainbow Communities **** is the management company for Glenshire Condominium Association. For several years I have requested a new roof which is badly needed. Mr **** **** himself arranged for a roofing company to come out to assess the roof and it was determined the roof needed to be replaced. The covenants state roof repair and replacement is the responsibility of *********. I know there is a master insurance policy which can be used to cover the replacement based on the type of damage to my roof. I was told by Mr **** that there was "no money" to replace my roof and it would be done as soon as possible. I have been patient and periodically continued to email and call regarding the installation. I was told they would try to replace the roof in the 1st quarter of 2025. I sent an email on March 22, 2025 inquiring about the roof replacement and to date I have not received a response. They have not responded to my emails, phone messages or certified letters from an attorney. On September 25, 2025 I drove to the ******* office and learned they no longer occupy the space at that address. I found certified letters from my attorney along with a letter from another homeowner in a different community just sitting on a table in the lobby. This address I visited - ******************************************************** was the address they shared with the Glenshire Community.This type of behavior is totally unprofessional and unacceptable for a management company. We as homeowners are paying our monthly dues and deserve a response.

  Business Response

  Date: 10/31/2025

  October 30, 2025
  
  Better Business Bureau
  RE: BBB Case# ********
  
  To Whom It May Concern,

  
  I would like to address the claim initiated by *** ******* ******, owner of 162 **** Acres Ct., *******, *******; *****, a homeowner within the Glenshire Condominium Association *************** which Rainbow Communities Association Management and Realty, manages.
  Initially, *** ****** claimed that for several years she had requested a new roof which was badly needed. We began managing the *** affairs for her Association on 07/01/22. We have correspondence from ********* dated 08/10/23 stating that regarding ********************** roof, this matter has been under review for 2 years. Two years would have made her request in August 2021, before Rainbows *** contract with Glenshire Condominiums. Please note, *** ****** previously owned two (2) units in the community, **************************************** Rainbow Communities, along with the Board of Directors, acted in good faith in repairs to her 144 **** Acres Ct. address on 09/07/23 which she acknowledged resolved.

  
  The Glenshire governing documents state that repair and/or replacement of roofing in the community is the responsibility of the Association (Glenshire Condominiums) and not the management company. The reason the roof did not get repaired and/or replaced at ************************************ was due to increases in the Associations expenses. At the time the assessment of ********** roof began on 10/8/24, the Association was experiencing minimal cash flow to cover required expenses.

  
  Other homeowners, along with *** ******, were advised that there were not enough funds in the budget to make adequate roof repairs. To reiterate, the *************************** of Directors have the final authority on roof repair and/or replacement and not the management company.

  
  Regarding *** ******* visit to our ******* office, please be advised that we are a real estate firm and we are not in our office with traditional 9-to-5 hours. Homeowners need to schedule appointments before visiting our office. We conduct off-site tasks, property inspections,Association deposits and in some instances, off-site meetings on behalf of the Associations and prospective clients. Our signage is clearly displayed on the exterior of the building as well as our office door on the third floor. Her claim of us no longer occupying our space is fabricated and whoever she may have retrieved this information from is totally irresponsible and incorrect. Any mail that may have been visually seen by *** ****** is a result of our mail not being delivered to our business suite by the other occupants. We have recently learned that our mail is not being properly delivered. We have reached out to our building owner/landlord where multiple businesses are sharing one mailbox. Unfortunately,we have missed some mail correspondence. The attorney letter which *** ****** references was received at our business post office box, and a copy of the same letter was sent to the *** Board President, ***** *****, who also forwarded it to us. Due to the current financial state of the Association, the *** Board has not provided any direction as it pertains to *** ******* current request. We will,however, reach out to the Board of Directors again regarding *** ******* inquiry and request. Furthermore, we are not aware of any missed communication from *********. It is our practice and priority to contact homeowners regarding their issues pertaining to their property investment concerns.
  
  Respectfully Submitted,
  
  **** A. ****, **** Community Association Manager
  Rainbow Communities Management