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Business Profile

Speaker Repair

Bavsound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Speaker Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased speakers from them for $729 it has a money back guarantee they let you try them for ************************************************************************* all original packing and returned them 3 days later this was over a month ago. They kept giving me excuses that yes they received them to wait that i would get a refund soon so i did a chargeback. This is the day that they still have not refunded my credit company posted the charge again i sent them all the emails and proof so they are reinvestigating. They wont reply to my emails

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see email thread detailing the issue with the sound system I purchased. The amplifier has a history of failing and after two years of running well, as of July of this year, it does not.Supplier kept disregarding my requests to share when a replacement unit would be sent. They did send a replacement amplifier but there is an sub unit that is the also needed and that is what they cannot share an *** on receiving more units. After months, they are fine to refund me the money paid for the unit but because I no longer have the original amplifier, it would make sense for them to source a working unit to me. They are refusing and that is where the problem lies. The refund alone does not fix the problem. I need them to also source me the *** amplifier on top of the refund.The amount listed is the total amount spent on the system, amp and speakers included.

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bavsound is currently selling speaker replacements that have a known issue on the 2023+ G87 *** m2. It creates a loud whistling sound when the sunroof is open. They have repeatedly told me that the subwoofers are not available for sale, but are still listed on their site, and can be added to cart and checked out. They have also told me because I am beyond 100 days for a return, they have no resolution.

Bavsound is NOT a BBB Accredited Business.

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