Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience with service department! Was overcharged for oil change and lied to about the services performed on my vehicle! Despite wait over an hour for an oil change, I now have to go back for the remaining services wasting even more of my time.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Date: November 16th, 2024 The car i purchased the engine light came on 4 days after having it, i did my diligence by contacting the dealership so they can correct any issues. After the dealership service technician told me nothing else should go wrong and i should have it happen again. Couple weeks after, it happened again. Then all the warning lights came on the dash. I took it to the dealership they said they ran tests, test drove and fixed the issue and it shouldn't come back on. Right after the same issue happened ********* i went to *** dealership, (the brand of my car) so they can run a full diagnostic on the car after running the diagnostic the technician informed me that the front struts in my car are really bad and needs to be fixed. Not too mention after going to the tire shop for a new tire i was informed that my front two tires the tread on it is really low and will need to be replaced shortly that odd considering i hadn't had the car 3 months.After having the diagnostics ran the technician told me that the issue is the gas tank and its too much airflow and in the event that it fails the dealership by law will have to keep the car and if it erupts it can potentially blow up. there has to be something that can be done because i was given a bad sale and a car with a lot of problems After talking with ***** ****** in person to fix the vehicle he rudely told me "we will not fix the car"

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/09/2024, I went to Stone Mountain Nissan to get a tune up and fuel induction service on my 2017 Nissan Rogue, I was charged $787.18 for service rendered. I returned to Stone Mountain Nissan the following week because my Nissan Rogue was riding rough. Employee at Nissan, Mr. ***** ***** assured me that my vehicle was fine after auto technician check it. I returned to Stone Mountain Nissan on 01/04/2025 to get an oil change and tire rotation, upon leaving, Mr. ***** *****, Employee at Nissan, said that my Nissan Rogue needed a tune up and fuel induction service. They were supposedly had done those repairs on 11/09/2024. I'm not sure if Stone Mountain Nissan really did the repairs on 11/09/2024 because they were done in less than an 1 hour and they had a lot of customers that day.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10/ 10/2024. I went to Nissan on hwy 78 to buy car mini Clubman 2017. blue color. After the transaction, I was given the key. I told them the attendance that I dont like that sound of the car and he told me that the car is a sport car and that's how it sound. I requested for test drive, I toldI will only test drive after the transaction. After the transaction I them test drive the car for only 5 minutes and came to their office and reported my observation about the sound of the car and requested for another car immediately. They refused and bully on me calling me ******. One of them asked me which of the Africa country are from . I told Nigerian by birth but I'm a US CITIZEN. they forced me to have the vehicle that I just test drive and discovered a bad sound. Please I need help to change the vehicle and to investigate the issue of discrimination. I understand that they forced the vehicle on me because of my country of birth. I'm seeking for justice.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a *** x3 28i from Stone Mountain Nissan from salesman ***************************** and Ive been experiencing constant issues with it. You know that feeling when you're driving along, and all of a sudden, your car just stops? That's exactly what has been happening to me constantly! Lets take today for example, I was on the highway, and the car just STOPPED, in the middle of traffic and I was nearly totaled by several 18-wheelers with my infant and toddlers in the vehicle! I pulled over, and after some time as usual, the car continued to move forward.*** tried to get in touch with the dealership for support, but unfortunately, I haven't received any help. It's been a frustrating experience, and Im hoping that someone out there can offer some advice or support.It's frustrating to spend your hard-earned money on a vehicle that doesn't meet your expectations.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/14/24 I purchased a 2021 VW Atlas from Stone Mtn Nissan. When the purchase was made we were told it was a "Certified Pre-Owned" vehicle. My fiance specifically asked if it was a VW *** and we were told yes. The *** Warranty charge was $1300.00 according to our contract. We were told the *** ************* Train warranty included the ******** coverage for us for 12 months / ****** miles. ******** coverage is bumper to bumper for the timeframe listed on the contract. HOWEVER - when my fiance called this *** warranty coverage, she was told that we only had the ************* Train warranty - did not include the ***************** Even though we have our paper that was given to us that says ******** Coverage. Now forward to 6/21/24 when my fiance is getting ready to leave work and come home - her car won't start. Battery is dead - can't be jumped off (that was tried) and she tried to start a claim with ************** Services - and no surprise, no one could be reached... QR code was not able to be scanned and phone number just went to a message that said "they were closed - not working hours". No 24 hr number anything.... So she went through the MyVW app to arrange for a tow, keep in mind with the *** we should only have had a $50 deductible for towing - wrong... To tow the car cost of $153.50 and the cost to replace the battery was $432.64. This was done at a VW dealership in ****** ** (*************** VW). We had the service advisor there, ******, check to see if the vehicle was in fact a VW Certified Pre-Owned vehicle ... and it was NOT! So basically this "Certified Pre-Owned Warranty" they told us we had - is useless. My fiance called Stone Mountain Nissan the day this all happened and absolutely no one seemed to be able to help her. The only information she was given was "You have the warranty, call them". Absolutely UNACCEPTABLE!!! This is the worst group of folks we have ever had to deal with!

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 ****** at Stone mountain Nissan. I have bought three other cars, including this one at the dealership there was no recognition the car was not detailed. I called when I got home. I said Im out of state and I tell them that the car was dirty. There was tobacco and drug paraphernalia and I got rid of it and I cant go back up to get it detailed until 4/20/2024.. The receptionist told me just to be there at service didnt until 9am.. a lie.. Trying to talk with the salesman or management before I back to *******.. never talk with anyone nine The gentleman that head of used car was rude. He walked around with of bottle of wet Windex when I asked for them to put gas in my car, they guy took the car my car for about 45 minutes to get it filled up that is when I think he washed the car through a car wash the car had a water string all the way down back when it was dirty didnt really vacuum inside was not detailed The receptionist told me just to be there at nine the gentleman that head of used cars He walked around with a bottle of Windex and a rag was done to my car. and they didnt even nothing. They didnt do nothing. I think they ran vacuum, and walked around with a bottle of Windex I asked for compensation, maybe oil change NO .. asked ******* voucher and he took my car filled up half a tank and I believe thats where he washed my car at a gas station The gentleman said he would go get the gas and thats what I think he cleaned through the car wash and walking around with his Windex. No apologies no nothing but gentleman that the manager of the sales department was rude. I felt like I was.

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st 2023 my wife **************** *************************** and I went to Nissan dealership Stone Mountain on highway 78 ******* **. to look for a car for my wife. I bought a car from them back in 2019. so I look for the same sales man whose name is **************************I wanted to trade in a ******* Elantra **** the same car I had bought from them before. a manager checked the car and said they will give me $****** for the car. I refused and, said I need $1,000.00 he talked to the manager and they agreed to give me a thousand. They wrote it in a paper. The sales man had other customers, so he asked other associate to help him with our paperwork. We bought a Nissan Rogue sport 2021. vin# ***************** We finance the car with Nissan ********************* for $23,976.67 There were other customers ahead of us, so we ended up the transaction around **** pm we were very frustrated and tired singing the paperwork, so that I did not realized that they were not giving us what they agred for the trade $1,000.00. they wrote $ ****** only. When I read the paperwork I realized that I went back to the dealer and complained. They refused to give me what they owned me. The salesman was a witness of the paperwork he aknowlegde that. I talked to the General Sales manager whose name is ******************* who refused stating that we signed the paperwork. Other issued is that the car has a recall, and they sold me the car without letting me know of this factory issue. I called Nissan corporate office to complain about it. they contacted the dealer and they refused to give me the money back. They scalate the issued since the dealership refused and they suggested me to make a complaint with the better business bureau. my wife put $3,000.00 from her credit card as a down payment plus the $****** of the trade in these people are dishonest. I want the BBB to help me get all my money back, they took my old car. I want the $1,000.00 of the trade and the $3,000.00 we put for the down payment. we do not want the Nissan after this bad customer service of this unprofessional people.

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/12/2019, Air Shocks on my 2007 Nissan Armada LE leaking. I contacted *******************, who was CEO of Nissan North *******, about my vehicle. I was told the warranty on my Air Shocks just expired. Nissan Armada 2004-2010 had Ten year warranty on Air Shocks.3/3/2020, I purchased parts $390.42 from dealership. Rear Absorber Assembly Auto-Leveling rear suspension (Air Shocks). Rear tires kept blowing out. Air Shocks worn down inner edge. Dealership labor $500.00 to do repairs.3/5/2020, ***** ************** did repairs. Labor $120.00. Alignment $79.00 due to replacement of Air Shocks. Total $206.47 5/9/2022, my brakes were squeaking went to ***** **************. ***********************, facility manager, showed me rear Air Shocks leaking again. Need to be replaced; will continue thread tires.5/10/2022, Contacted Stone Mountain Nissan Dealership. Left several messages for ********************* ******* Manager, no return calls from him.5/11/2020 spoke with *********************************, Asst. ******* Manager. Explain Air Shocks leaking.5/12/2022, diagnostic test done $185.00 at Stone Mountain Nissan. ********************** states didn't see Air Shocks leak. The compressor, height sensor cause air shocks not to function correctly per **********************. He stated need compressor, height sensor when I first purchased parts which not told to me.5/11/2022, contacted present CEO, ************************* of Nissan ************ about vehicle.5/13/2022, had to purchase two new rear tires. Shocks worn down inner edge of tires again.5/24/2022, ******* at Nissan **************** had *********************, ******* Manager at Nissan to contact me.6/12/2022, ************** checked vehicle. He stated I was given incorrect information when diagnostic test done. Didn't need compressor/height sensor. It was the alignment that cause the problem to tire per **************. Possible Bad Air Suspension.Having same issues again with the Air Shocks. I can't afford to keep buying tires due to bad Air Shocks I purchased. Need resolution.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Stone Mountain Nissan on August 29, 2022 Told the service person that the car was jerking and when you come to a stop it would turn off sometime not all the time. I told him it felt like it was the transmission. Just like it did once before when they had to replace the transmission back in 2014. I purchased the car from them in May 2011 preowned. The service person tells me I need a fuel pump, fuel induction svc, intake cleaner and power steering suction hose total *******. So they fixed all of thatnothing about the transmission at all! I picked the car up on September 2. Had to take the car back on Sept.7 because its still doing the same thing! Then I remember that the transmission was covered by a warranty last timeso when I found it I saw that the fuel pump was on the warranty as well. I told the service person about the warranty. He asked if I had a copy (I said yesdid I have my maintenance papersI said yes). I had to work that Saturday. Sept. 10 he asked for the paperwork. My husband was the one who was taking him the paperwork. He gets there that when the service person say that we can just take the car home and drive it until it gets worse. He didnt as for the paperwork at all. As for as the fuel pump he said we need to do the claim ourselves to get reimbursed. I drove the car about 5 miles and it turns off at the red light. So Ive been driving the to work/still jerking and cutting off from time to time. So I called on Nov.3 spoke with someone in service forgot the name. But I asked to speak with the manager/he responded the manager was there. He wanted to know if he could help. I told him the situation/all I wanted to know was how long and ho much worse did the car need to be/before they can fix it. They can see in their computer that they fix it in 2014. So Im going to take it back to them sometime this week when I have a ride back. But come to find out the person never told the manager. My husband call Nov.7 and spoke to manager.