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Find a Location

Enduring Roofing & Gutters has 1 locations, listed below.

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    Business ProfileforEnduring Roofing & Gutters

    Roofing Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    949 Pennsylvania Run, Lawrenceville, GA 30043-6487
    BBB File Opened:
    11/8/2018
    Years in Business:
    12
    Business Started:
    4/13/2012
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Sergio Quinonez, CEO/Owner
    Contact Information

    Principal

    • Mr. Sergio Quinonez, CEO/Owner

    Customer Contact

    • Mr. Sergio Quinonez, CEO/Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    First Week in February: My roof was inspected by 5 roof professionals ( 4 roof contractors and 1 Insurance Adjuster). It was documented that I DID NOT need a new roof. Insurance Adjuster denied claim. Roof is in its 12th years of a 35-year-life, ( Architectural Shingles). A 6th roofer, Enduring Roofing states The life of your roof is over. The other 5 Professionals concluded that minor repairs were needed at roof's edge just above master bedroom and master bedroom. Even with the belief that The Life of My Roof Was Over Enduring Roofing agreed to stop the leaks by repairing the initial bedroom and bathroom leaks "plus everything else for $700. He called it a " Complete Roofing Tune-up". That was February 16, 2022. Heavy rain days in MARCH and JUNE JULY revealed that his Complete Roof Tune-up was just an upsell tactic. My roof leaked in the SAME EXACT SPOTS after the heavy rains His own After Repair photos show that his technicians Never repaired the roofs edge directly above my master bath or master bedroom.When asked to repair leaks for which I originally hire him to repair, his statement is Since we Never initially repaired @that area, (but repaired an area 10 feet above, that area is not under warranty. He called them new leaks.In reality, the same ceiling stains have just gotten wider and darker. The current leaks and ceiling stains are in the EXACT location as they were before Enduring Roofing was contracted to repair leaks in my master bedroom and master bathroom on February 16, 2022. Since the same ceiling stains have gotten wider and wetter its obvious that Enduring Roofing may have dis some work, but not the work I hired them to complete.REPAIR ROOF AREA THAT CAUSE CEILING STAINS IN MASTER **************** BATHROOM On last visit, workers walked off job site w/o doing any repairs . To this day Enduring Roofing has NEVER PATCHED ANY AREA OF THE ORIGINAL ROOF EDGE LEAK for which I hired them to complete.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darnell F.

    1 star

    07/12/2022

    First Week in February:Roof inspected by 5 roof professionals ( 4 roof contractors and 1 Insurance Adjuster). It was documented that I DID NOT need a new roof. Insurance Adjuster denied claim. Roof is in its 12th years of a 35-year-life, ( Architectural Shingles). Professionals concluded that minor repairs were needed at roof's edge just above master bedroom and master bedroom.FEBRUARY 16, 2022 A 6th roofer believes and has said,"The Life of your roof is over". He found "other issues" and would repair the initial bedroom and bathroom leaks "plus everything else for $700. He called it a " Complete Roofing Tune-up". That was February 16, 2022. MARCH 19, 2022 - JULY 1, 2022 Since that time his brother and another guy has returned to my home twice to fix leaks. The 3rd time they showed up they didn't do any repairs. They drove off without notice. Today July 11, ************************ the SAME EXACT area as February 16, 2022. Attached are photos he sent to me of the roof edge, (bathroom and bedroom area(, AFTER he "completed the job on February 16th. Notice no repair work done at roof's edge. See also pics of ceiling stains directly above bedroom and bath due to leaky roof.Owner's obsession has been on what future leaks "May" occurs that he will not pay for. Lets stick to the present. I request a full refund due o breach of contract. Roof leaks at roof's edge and STILL, after 5 month, causing ceiling stains. The Complete or Full Roofing Tune up failed.

    Customer Response

    08/03/2022

    Owner ******, recently admitted in the Thumbtack App, that he wasnt sure how his brother missed the repairs I am now complaining about.

    Local BBB

    BBB Atlanta & NE Georgia

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