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Business Profile

Lawn Maintenance

Top Turf Lawn Care & Pest Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Top Turf Lawn Care & Pest Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Top Turf Lawn Care & Pest Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of *********************** since 2021. I have not been particularly happy the last 5 years. I pay every year in December for the entire next year. This year I get an invoice for the first time in my email about a past due 3 days before Christmas. I called and was treated poorly and was in discussions back and forth. They said I had a past due from 2017 for renewing on Dec 28th instead of December 14th and apologized after many calls. I called December 29th because someone came to my house and I canceled service. I am being billed for that service as they say it was the start of a NEW year. I never gave them authorization to sign me up. I was never aware that the new year starts on December 29th. They knew I was unhappy. I called and was also treated poorly and have already hired another company who came out on January 26th of the real new year 2023. I need an invoice saying that I am paid in full.

      Business Response

      Date: 02/13/2023

      We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Your account has no balance and has been canceled. We wish you the best at your new company.

      Customer Answer

      Date: 02/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Top Turf to treat my front AND backyard, including the areas where there was no sod but was seeded. They treated the whole area in the beginning. Then slowly they reduced the area to only the sodded areas. Then two weeks ago their technician show up, spent LESS THAN TWO MINUTES (including starting his machinery AND retracting the hose), barely treating some of the front yard. I have all this on video from my Ring camera and their customer ********************** person, ****************, proceeds to tell them they treat the back yard first (ZERO motion or video from my backyard Ring to show that), then continued to tell me the salesman that sold the project is no longer at the company, so they cant prove that they were supped to treat the entire backyard. When I asked for the final bill, the were quick and happy to send me the full amount due, even though the very reason for my cancellation was that they BARELY treated JUST PART OF MY FROMT YARD. This is how a service company is NOT to behave.

      Business Response

      Date: 11/14/2022

      We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. We have zeroed out your account at your request and we wish you well with your next lawn care company or if you do it yourself. 

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Top Turf provided an unauthorized service on my lawn and inappropriately charged my credit card approximately $30. A dispute was filed with my credit card company and I was refunded. Top Turf has repeatedly called me and left voicemails for months despite me asking them to stop calling me.

      Business Response

      Date: 09/23/2022

      We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. ******************************************** We will make sure we have no further contact with you. 

      Customer Answer

      Date: 09/23/2022

       
      Complaint: 18030776

      I am rejecting this response because:
      The business continues to contact me.
      Sincerely,

      *************************

      Business Response

      Date: 09/23/2022

      We can assure you that no one will contact you again.

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in July ************************************************************************************************* it so I call top turf they said someone would come out when they came out he said he didnt know why that was happening so he gave me another treatment the problem didnt go away so the next time it got worse still talking to top turf about the problem nothing happen talk to one supervisor he said I water to much that when I cancel my service .So now my lawn is dead early September Dont used them poor customer ********************** an untrained tech.

      Business Response

      Date: 09/15/2022

      We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. ******************************************** 

      Customer Answer

      Date: 09/15/2022

       
      Complaint: 18021989

      I am rejecting this response because:
      Thats all anybody can say Im sorry my lawn is still dead so I guess its nothing I can do. Im just  nobody.       Thanks 
      Sincerely,

      *************************

      Business Response

      Date: 09/15/2022

      We truly apologize for the inconvenience this has caused you. We hope to have the opportunity to serve you again.

    Top Turf Lawn Care & Pest Management is NOT a BBB Accredited Business.

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