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Business Profile

Auto Customizations

Total Appearance

This business is NOT BBB Accredited.

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Review Details

  • Ty S

    Date: 08/05/2024

    I purchased 4 tires with a 50K mile warranty from Total Appearance, the owner ***** (owner) steered me to purchase a generic name brand of tires that came with a warranty because they did not have the quality tires that I wanted for my Lexus at the time. I have been back to the location 3x due to a faulty tire, the tire is no good and there is no more fixing or repairing that can be done, I asked them to stand by their warranty and ***** continues to make up reasons as to what the warranty does not cover, which was not what I was told at purchase, infact I was told that the tires would be fixed or replaced if I had the tires rotated every 5K miles, which I have done. ***** became rude once I was admant that they stand behind the warranty and replace the tire. He told his employee to throw the damaged tire in my back seat, the employee was more of a gentleman and put the tire back in the trunk where he removed it from. I would not advise anyone to spend their money at this company as I see this is a reoccuring theme.

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